TxDMV - VTR Stakeholder Training Specialist (Internal TxDMV Only)

SUBMISSION OF APPLICATION To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas . Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications. Effective January 23, 2026: You will be required to attach a resume to your application which will be used for screening purposes. Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills. Your résumé must include the month and year for start and end dates for each listed employer. Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview. State Classification: Program Specialist III (1572) Only internal TxDMV applications will be accepted at this time. Telework may be available based on TxDMV operational needs. The selected candidate must reside within a 1-hr commute of one of the department’s Regional Service Centers. View locations here . GENERAL DESCRIPTION Provides complex (journey-level) consultative services and technical assistance for the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration (VTR) Division and reports to the Strategy Development & Analytics Section Director. Work involves planning, developing, and documenting division standard operating procedures, system guides, and internal and external communication. Serves as training support for the section providing oversight and training of complex business and technology functions, ensuring and monitoring compliance with training requirements, and recommending and enacting staff development activities. Assists with identifying training needs and requirements. Coordinates with Training Coordinator in training support and resource development including but is not limited to, staff activities performed in the Registration and Title System (RTS), webDEALER, the National Motor Vehicle Information Title System (NMVTIS), Driver License Image Retrieval System (DLIR), TxIRP, FileNet, phone systems, and various internal department databases. Performs research, problem solving, documenting, and report preparation. Works under general supervision, with moderate latitude for the use of initiative, and independent judgment. ESSENTIAL DUTIES Supports training to internal and external users regarding business policies, regulations, laws, and systems. Coordinates with other business areas, as applicable, to design, test, develop, and implement training, quality control initiatives, and program enhancements. Assist with training and guiding staff in developing and integrating new or revised methods and procedures. Assists with preparing training materials to support instructor-led training initiatives, e-learning environments, ad hoc training, remote user training, and webinars Review, develop, and update knowledge resources and operating procedures Consults with the Training Coordinator, Team Lead and Section Director and other Program Specialists regarding training resources and written reports. May travel 10% for business such as conferences, meetings, or government entities may be required. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. Performs other duties as assigned. SUBMISSION OF APPLICATION To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas . Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications. Effective January 23, 2026: You will be required to attach a resume to your application which will be used for screening purposes. Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills. Your résumé must include the month and year for start and end dates for each listed employer. Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview. State Classification: Program Specialist III (1572) Only internal TxDMV applications will be accepted at this time. Telework may be available based on TxDMV operational needs. The selected candidate must reside within a 1-hr commute of one of the department’s Regional Service Centers. View locations here . GENERAL DESCRIPTION Provides complex (journey-level) consultative services and technical assistance for the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration (VTR) Division and reports to the Strategy Development & Analytics Section Director. Work involves planning, developing, and documenting division standard operating procedures, system guides, and internal and external communication. Serves as training support for the section providing oversight and training of complex business and technology functions, ensuring and monitoring compliance with training requirements, and recommending and enacting staff development activities. Assists with identifying training needs and requirements. Coordinates with Training Coordinator in training support and resource development including but is not limited to, staff activities performed in the Registration and Title System (RTS), webDEALER, the National Motor Vehicle Information Title System (NMVTIS), Driver License Image Retrieval System (DLIR), TxIRP, FileNet, phone systems, and various internal department databases. Performs research, problem solving, documenting, and report preparation. Works under general supervision, with moderate latitude for the use of initiative, and independent judgment. ESSENTIAL DUTIES Supports training to internal and external users regarding business policies, regulations, laws, and systems. Coordinates with other business areas, as applicable, to design, test, develop, and implement training, quality control initiatives, and program enhancements. Assist with training and guiding staff in developing and integrating new or revised methods and procedures. Assists with preparing training materials to support instructor-led training initiatives, e-learning environments, ad hoc training, remote user training, and webinars Review, develop, and update knowledge resources and operating procedures Consults with the Training Coordinator, Team Lead and Section Director and other Program Specialists regarding training resources and written reports. May travel 10% for business such as conferences, meetings, or government entities may be required. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. Performs other duties as assigned. MINIMUM REQUIREMENTS Education Bachelor’s degree from an accredited college or university Experience and education may be substituted for one another on a year-for-year basis. Experience This position requires a combination of two (2) years of experience in business management, quality management, training, or related field. (Substitution available.) Two (2) years of progressively responsible experience in a customer service environment providing vehicle title and registration services, business management, quality management, training, or related field. (No substitution available.) Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent. REGISTRATION, CERTIFICATION AND/OR LICENSURE A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. BENEFITS The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: ü Retirement Plan ü Paid Group Health & Life Insurance for employees ü Paid Holidays ü Paid Vacation Leave ü Paid Sick Leave ü Longevity Pay ü Dental ü Vision ü Dependent Optional Life Insurance ü Voluntary AD&D Insurance ü Dependent Health & Life Insurance ü Health & Dependent care flexible spending accounts ü Tuition Assistance Program QUALIFIED EMPLOYER In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program . Job offers and continuation of employment are contingent upon: Proof of education and experience listed on the application Eligibility to work in the United States Satisfactory results from a pre-employment criminal history background check and driver’s record check Compliance with Selective Service registration for males ages 18-25 Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. MILITARY PREFERENCE If selected for the position the following must be provided for proof of military employment preference: Veteran must provide form DD214 Surviving Spouse or Orphan must provide DD1300 or DD214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612. MINIMUM REQUIREMENTS Education Bachelor’s degree from an accredited college or university Experience and education may be substituted for one another on a year-for-year basis. Experience This position requires a combination of two (2) years of experience in business management, quality management, training, or related field. (Substitution available.) Two (2) years of progressively responsible experience in a customer service environment providing vehicle title and registration services, business management, quality management, training, or related field. (No substitution available.) Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent. REGISTRATION, CERTIFICATION AND/OR LICENSURE A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. BENEFITS The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: ü Retirement Plan ü Paid Group Health & Life Insurance for employees ü Paid Holidays ü Paid Vacation Leave ü Paid Sick Leave ü Longevity Pay ü Dental ü Vision ü Dependent Optional Life Insurance ü Voluntary AD&D Insurance ü Dependent Health & Life Insurance ü Health & Dependent care flexible spending accounts ü Tuition Assistance Program QUALIFIED EMPLOYER In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program . Job offers and continuation of employment are contingent upon: Proof of education and experience listed on the application Eligibility to work in the United States Satisfactory results from a pre-employment criminal history background check and driver’s record check Compliance with Selective Service registration for males ages 18-25 Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. MILITARY PREFERENCE If selected for the position the following must be provided for proof of military employment preference: Veteran must provide form DD214 Surviving Spouse or Orphan must provide DD1300 or DD214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612.

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