Receptionist (22678)

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    "description": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Location: Stafford, TX</span></span><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><u>Job Summary: </u>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>&nbsp;</span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">TheraCare Home Health is seeking a professional and customer-focused Multi-Branch Receptionist to support daily operations across multiple home health locations. In this role, you will serve as the first point of contact for patients, referral sources, vendors, and staff while managing high-volume inbound calls and ensuring accurate call routing. The ideal candidate is organized, detail-oriented, and able to provide exceptional customer service in a fast-paced healthcare environment while supporting smooth communication across multiple branches.</span></span></p>\n",
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    "qualifications": "<p style=\"text-align:justify\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><b><u>Qualifications:</u></b></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">High school diploma or equivalent required</span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Previous experience in a receptionist, call center, customer service, or healthcare support role preferred</span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Experience in home health, healthcare, or multi-site medical office environments preferred</span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Strong verbal communication and professional phone etiquette</span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Ability to manage high-volume inbound calls and multiple phone lines efficiently</span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Strong organizational skills with attention to detail and accuracy</span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Proficiency with basic computer systems, Microsoft Office, and phone software</span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Ability to multitask and prioritize responsibilities in a fast-paced environment</span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Familiarity with healthcare terminology preferred</span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Ability to read, write, and communicate effectively in Englis</span></span></li>\r\n</ul>\r\n\r\n<h1><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><strong><span style=\"text-decoration:underline\">Essential Functions:</span></strong></span></span></h1>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Answer and manage high-volume inbound phone calls for multiple home health branch locations</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Identify the correct branch location and route calls to the appropriate department or team member</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Transfer calls accurately to clinical, scheduling, intake, billing, administrative, or operational staff</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Take detailed and accurate phone messages and ensure timely delivery and follow-up</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Escalate urgent or time-sensitive calls according to established protocols</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Provide professional, courteous, and compassionate communication to patients, caregivers, referral sources, and vendors</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Maintain a positive and professional representation of the organization across all branch locations</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Handle difficult or emotional calls with professionalism and empathy</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Follow standardized call handling and routing procedures to support operational consistency</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Maintain awareness of staff schedules, department contacts, and branch coverage needs</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Document call notes, messages, and communications accurately when required</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Support office operations and general administrative tasks as assigned</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Promote efficient communication and workflow between branches and departments</span></span></li>\r\n</ul>\r\n\r\n<p><strong><em>We are an Equal opportunity employer; We offer an excellent benefit plan to include 401K with match, CEU reimbursement, vacation, sick, holidays, medical, dental, and supplemental insurance Plans as well as a Highly competitive compensation package.</em></strong></p>\r\n\r\n<p><em>Diversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the contributions of all people.</em></p>\r\n\r\n<p><em>Please visit&nbsp;</em><a href=\"http://cantexcc.com/\"><em>cantexcc.com</em></a><em>&nbsp;for more information on this location.</em></p>\r\n\r\n<p>#HCBSADMIN</p>\r\n",
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