Customer Service Representative- Maximus Athens, TX (legally blind applicants encouraged)

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    "jobTitle": "Customer Service Representative- Maximus Athens, TX (legally blind applicants encouraged) ",
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    "description": "<p style=\"margin-left:0in;margin-right:0in;text-align:center;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\"><strong>Customer Service Representative --- Maximus </strong></span></span></span></p>\n<p style=\"margin-left:0in;margin-right:0in;text-align:center;\"> </p>\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Reports to:  </span></span></strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"> Director of Staffing Operations</span></span></span></span></p>\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Supervises:</span></span></strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">  N/A</span></span></span></span></p>\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Summary Statement:</span></span></strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">   The person in this position is responsible for receiving, processing and responding to inbound calls and emails originated by customers, vendors, corporate, and other entities, providing accurate information regarding processes and procedures.</span></span></span></span></p>\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Essential Job Functions</span></span></strong></span></span></p>\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Responsible for interacting with customers to provide information in response to inquiries about programs and services in contact center.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Respond to customer inquiries received by telephone, email, interactive voice response (IVR), or the web-based portal regarding information on programs and services.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Record customer interactions and transactions by documenting details of inquiries, complaints, comments, and action taken.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Follow standard operating procedures to ensure consistency and accuracy.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Address customer inquiries and resolve problems to ensure consistency and accuracy.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Refer unresolved customer grievances to designated departments for further investigation.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Communicate with the supervisor regarding any potential needs or concerns.</span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Marginal Job Functions</span></span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Assist other personnel as time and knowledge permit.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Participate in training and meetings as requested.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Perform other duties as assigned.</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>",
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    "qualifications": "<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:Arial,sans-serif\">Skills, Knowledge, and Abilities</span></strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Must have excellent customer service skills and the desire and drive to serve as the customer&rsquo;s advocate.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Must have excellent written and verbal communication skills.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Must be able to work independently and adjust to changing priorities and demands associated with a changing environment.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Must have proven analytical and problem-solving skills.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Must be detail oriented and have the ability to work well under pressure.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Must have the ability to listen to internal and external customers and communicate with all levels of the organization.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Must be self-motivated and demonstrate positive interpersonal skills.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:Arial,sans-serif\">Education and Work Experience</span></strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">A high school diploma or equivalent is required.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Two years&rsquo; customer service experience is preferred.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">If applicable, must demonstrate proficiency in the use of assistive technology required (JAWS and/or Zoom Text).</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Bilingual in English and Spanish is a plus.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">Must reside within 70 miles of Athens, Texas.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:Arial,sans-serif\">ISO 5.3 Organizational Roles, Responsibilities and Authorities</span></strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">IFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:Arial,sans-serif\">EEO Statement</span></strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Arial,sans-serif\">In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.&nbsp; IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.</span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n",
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