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Nugget-Guest Services Manager

173aba72 539f 4fa3 8bf8 0fb14421606c 9200635469475 2 · Sparks, NV, US, Sparks, NV · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company173aba72 539f 4fa3 8bf8 0fb14421606c 9200635469475 2
TitleNugget-Guest Services Manager
Normalized title-
Department / team-
LocationSparks, NV, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-18 / 2026-06-19
Changed / last seen2026-06-19 / 2026-06-19

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PageWhat it containsOpen
Company jobsActive postings from 173aba72 539f 4fa3 8bf8 0fb14421606c 9200635469475 2.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Sparks.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company173aba72 539f 4fa3 8bf8 0fb14421606c 9200635469475 2
Source9b10f094-3e01-4f1e-9275-aab5a3e7466f
ATS providerADP Workforce Now Recruiting

Description

FUNCTION: Responsible for providing direction and leadership of the valet parking and bell person teams, ensuring outstanding guest service is provided, while managing the efficiency of valet and bell services. RESPONSIBILITIES: Works closely with the VP of Hotel Operations to implement strategic initiatives as guided by the high standards of the Nugget Casino Resort. Leads the implementation of policies, operating procedures, training programs, hiring, manuals, directives, work schedules, rules, and regulations for all valet and bell teams. Responsible for employee engagement and guest experience for the valet parking and bell desk teams, utilizing the tools provided and through coaching, training, rewards, and development. Ensure vehicles in valet are safe, secure, and parked or retrieved in a timely manner. Using the Nuggets scheduling program; ensure staff scheduling is adequate based on business needs. Ensure Bell / Valet staff is performing their duties according to Nugget policies and procedures. Perform duties of subordinates during peak periods or as appropriate. Prepare and present employee observations, annual appraisals, and counseling notices in a timely manner. Document and maintain all necessary records, reports, log entries, incident reports and or security reports. Recommend and implement ways to better the operations of the Bell / Valet department. Plans and coordinates the Bell / Valet operation based on business needs, arrivals, departures, functions, conventions, and events. Proactively attends to guests, handles guest complaints and concerns in a professional courteous manner. Work closely with Security and Risk Management regarding accidents, lost or stolen property and or compromised guest service. Establish and maintain effective channels of communication with all levels of the Nugget team and guests. Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations. Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike. Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager. Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same. Regular predictable attendance is required. Other duties and responsibilities as assigned. REPORTING RELATIONSHIPS: VP of Resort Operations MINIMUM REQUIREMENTS: Minimum 21 years of age. EDUCATION LEVEL: High School diploma or equivalent is required. Bachelor’s degree in hospitality, management, or related field preferred. LANGUAGE: Effectively communicate with others both verbally and in written form using the English language. EXPERIENCE: Minimum 3 years of experience in the direction and management of employees in a similar hotel/casino environment. SPECIAL SKILLS: LICENSE/CERTIFICATION: Alcohol Awareness Certification within the first 30 days required. Valid Nevada driver's license and clean 3-year DMV record required. PHSYICAL DEMANDS AND WORK ENVIRONMENT: Ability to walk, stand, or sit for extended periods of time Ability to lift, and move product up to 80 lbs. Fine finger manipulation. Work environment may include smoke and variable temperature, lighting, and noise levels. Work may be performed indoors and outdoors during special events.

Full job record

Job IDa216711c1620ffa812ff5f91bd0ce256a2815ffb
Org IDd403f52f-bb68-4189-98f8-89d4a16e15a3
Source ID9b10f094-3e01-4f1e-9275-aab5a3e7466f
Board ID9b10f094-3e01-4f1e-9275-aab5a3e7466f
Provideradp_workforcenow
Provider Job Key592274
TitleNugget-Guest Services Manager
Normalized Title—
Statusactive
Activeyes
Location TextSparks, NV, US, Sparks, NV
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNV
CitySparks
Salary Raw—
Salary Min—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=173aba72-539f-4fa3-8bf8-0fb14421606c&ccId=9200635469475_2&lang=en_US&type=JS&jobId=592274&jwId=9203141253959_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=173aba72-539f-4fa3-8bf8-0fb14421606c&ccId=9200635469475_2&lang=en_US&type=JS&jobId=592274&jwId=9203141253959_1
First Seen At2026-06-19 12:04:54Z
Last Seen At2026-06-19 12:04:54Z
Last Checked At2026-06-19 12:04:54Z
Last Changed At2026-06-19 12:04:54Z
Inactive At—
Source Posted At2026-06-18 18:41:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=173aba72-539f-4fa3-8bf8-0fb14421606c|9200635469475_2/date=2026-06-19/2026-06-19T12-04-53-167Z-b2c8a3ded4b7bdc2d180b166f2cf727b29964d0927574c9991885cb5a2891dde.json
Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;' data-pasted=\"true\"><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>FUNCTION:</span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Responsible for providing direction and leadership of the valet parking and bell person teams, ensuring outstanding guest service is provided, while managing the efficiency of valet and bell services.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>RESPONSIBILITIES:</span></u></strong></p><div style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:15px;color:black;'>Works closely with the VP of Hotel Operations to implement strategic initiatives as guided by the high standards of the Nugget Casino Resort.&nbsp;</span></li></ol></div><ol start=\"2\" type=\"1\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;color:black;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Leads the implementation of policies, operating procedures, training programs, hiring, manuals, directives, work schedules, rules, and regulations for all valet and bell teams.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;color:black;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Responsible for employee engagement and guest experience for the valet parking and bell desk teams, utilizing the tools provided and through coaching, training, rewards, and development.</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;color:black;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Ensure vehicles in valet are safe, secure, and parked or retrieved in a timely manner.</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Using the Nuggets scheduling program; ensure staff scheduling is adequate based on business needs.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Ensure Bell / Valet staff is performing their duties according to Nugget policies and procedures.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Perform duties of subordinates during peak periods or as appropriate.</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Prepare and present employee observations, annual appraisals, and counseling notices in a timely manner.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Document and maintain all necessary records, reports, log entries, incident reports and or security reports.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Recommend and implement ways to better the operations of the Bell / Valet department.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Plans and coordinates the Bell / Valet operation based on business needs, arrivals, departures, functions, conventions, and events.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Proactively attends to guests, handles guest complaints and concerns in a professional courteous manner.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Work closely with Security and Risk Management regarding accidents, lost or stolen property and or compromised guest service.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Establish and maintain effective channels of communication with all levels of the Nugget team and guests.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Using the Nugget&rsquo;s system of recognition, recognize team members who are going &ldquo;above and beyond&rdquo; as appropriate</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Regular predictable attendance is required.</span></li><li style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Other duties and responsibilities as assigned.</span></li></ol><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></u></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>REPORTING RELATIONSHIPS:</span></u></strong><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>&nbsp;VP of Resort Operations</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>MINIMUM REQUIREMENTS:</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Minimum 21 years of age.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>EDUCATION LEVEL:</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>High School diploma or equivalent is required. Bachelor&rsquo;s degree in hospitality, management, or related field preferred.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></u></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>LANGUAGE:</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Effectively communicate with others both verbally and in written form using the English language.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></u></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>EXPERIENCE:</span></u></strong><strong>&nbsp;</strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Minimum 3 years of experience in the direction and management of employees in a similar hotel/casino environment.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>SPECIAL SKILLS:</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>LICENSE/CERTIFICATION:</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Alcohol Awareness Certification within the first 30 days required.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Valid Nevada driver&#39;s license and clean 3-year DMV record required.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>PHSYICAL DEMANDS AND WORK ENVIRONMENT:</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Ability to walk, stand, or sit for extended periods of time</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Ability to lift, and move product up to 80 lbs.</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Fine finger manipulation.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Work environment may include smoke and variable temperature, lighting, and noise levels.</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Work may be performed indoors and outdoors during special events.</span></p>\n",
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    "requisitionTitle": "Nugget-Guest Services Manager",
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}
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