Customer Service Representative - August 2026 Start - Inbound Only

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    "region": "OK",
    "country": "United States",
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{
  "detail": {
    "url": "https://principlechoicesolutions.applytojob.com/apply/jobs/details/NVQ1WzVKMe?&",
    "heading": "Customer Service Representative - August 2026 Start - Inbound Only",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://principlechoicesolutions.applytojob.com/apply/NVQ1WzVKMe/Customer-Service-Representative-August-2026-Start-Inbound-Only",
    "description_html": " <div style=\"text-align:center;\"><span style=\"font-size:16px;\"><b>Inbound Call Center Representative </b></span><br> </div><span style=\"font-size:16px;\"><b>Join a team that makes a difference!</b><br>Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you!<br><br><b>What You’ll Do</b></span><ul><li><span style=\"font-size:16px;\">Answer incoming calls and assist customers with their questions.</span></li><li><span style=\"font-size:16px;\">Provide excellent service with a positive approach.</span></li><li><span style=\"font-size:16px;\">Document call details in our systems.</span></li><li><span style=\"font-size:16px;\">Solve problems and help customers find solutions.</span></li><li><span style=\"font-size:16px;\">Work with a variety of people and build positive relationships.</span></li><li><span style=\"font-size:16px;\">Stay up-to-date on our processes and procedures.</span></li></ul><br><span style=\"font-size:16px;\"><b>What We Offer</b></span><ul><li><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Competitive pay: $21.16/hour = $16.23/hourly rate of pay + $4.93/ hour </span></span></span></span></span><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Health and Wellness Benefit (is available up to 40 hours per week)</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">This remote position is listed under 'Oklahoma City, OK' for recruitment purposes. Actual compensation is determined in accordance with the applicable Service Contract Act (SCA) wage determination for the county in which the associate resides and performs work. Therefore, the final hourly rate may differ from the posted location.</span></span></span><br><i>Rate may increase based on location and VA compliance requirements.</i></li><li><span style=\"font-size:16px;\">Full time employment with a set Schedule that will fall between 10a-9p Central Standard Time</span></li><li><span style=\"font-size:16px;\">Comprehensive health, dental, and vision.</span></li><li><span style=\"font-size:16px;\">Paid time off, paid sick time and paid holidays (11)</span></li><li><span style=\"font-size:16px;\">401(k) with employer matching</span></li><li><span style=\"font-size:16px;\">Tuition assistance and employee support programs</span></li><li><span style=\"font-size:16px;\">Paid training and all equipment provided</span></li><li><span style=\"font-size:16px;\">Opportunities for advancement</span></li><li><span style=\"font-size:16px;\">Friendly, business casual work environment</span></li></ul><br><span style=\"font-size:16px;\"><b>What You’ll Need</b></span><ul><li><span style=\"font-size:16px;\">High school diploma or GED</span></li><li><span style=\"font-size:16px;\">Great communication skills and a desire to help others</span></li><li><span style=\"font-size:16px;\">Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. </span><span style=\"font-size:12px;\"><em>(This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)</em></span></li><li><span style=\"font-size:16px;\">Attention to detail and reliability</span></li><li><span style=\"font-size:16px;\">Ability to adapt and work well in a team</span></li><li><span style=\"font-size:16px;\">Preferred 1 year of call center experience</span></li><li><span style=\"font-size:16px;\">General office skills and knowledge of standard office computer equipment</span></li><li><span style=\"font-size:16px;\">Ability to obtain and pass a VA government background check</span></li><li><span style=\"font-size:16px;\">Two forms of valid ID (one must be a REAL ID or U.S. passport</span></li><li><span style=\"font-size:16px;\">U.S. citizenship (work sponsorship not available)</span></li></ul><br><span style=\"font-size:16px;\"><b>Machines and Equipment:</b><br>The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.<br><br><b>Physical Activity:</b><br>The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak.  This position is sedentary in nature with minimal lifting requirements. <br><br><b>Working Conditions:</b><br>The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise.  Routine periods of being on the phone utilizing a headset, sitting and data keying are required.<br>Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data.<br><br>The above statements are intended to describe the general nature of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.</span><ul style=\"margin-bottom:11px;\"><li style=\"list-style-type:none;\"></li></ul><div style=\"list-style-type:none;\"><span style=\"font-size:16px;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to<b> <u>[email protected]</u>.</b></span></span></span></div>",
    "description_text": "Inbound Call Center Representative\n Join a team that makes a difference!\nPrinciple Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you!\n What You’ll Do Answer incoming calls and assist customers with their questions.\n Provide excellent service with a positive approach.\n Document call details in our systems.\n Solve problems and help customers find solutions.\n Work with a variety of people and build positive relationships.\n Stay up-to-date on our processes and procedures.\n What We Offer Competitive pay: $21.16/hour = $16.23/hourly rate of pay + $4.93/ hour Health and Wellness Benefit (is available up to 40 hours per week)\n This remote position is listed under 'Oklahoma City, OK' for recruitment purposes. Actual compensation is determined in accordance with the applicable Service Contract Act (SCA) wage determination for the county in which the associate resides and performs work. Therefore, the final hourly rate may differ from the posted location.\n Rate may increase based on location and VA compliance requirements.\n Full time employment with a set Schedule that will fall between 10a-9p Central Standard Time\n Comprehensive health, dental, and vision.\n Paid time off, paid sick time and paid holidays (11)\n 401(k) with employer matching\n Tuition assistance and employee support programs\n Paid training and all equipment provided\n Opportunities for advancement\n Friendly, business casual work environment\n What You’ll Need High school diploma or GED\n Great communication skills and a desire to help others\n Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)\n Attention to detail and reliability\n Ability to adapt and work well in a team\n Preferred 1 year of call center experience\n General office skills and knowledge of standard office computer equipment\n Ability to obtain and pass a VA government background check\n Two forms of valid ID (one must be a REAL ID or U.S. passport\n U.S. citizenship (work sponsorship not available)\n Machines and Equipment:\nThe incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.\n Physical Activity:\nThe incumbent must be able to finger, grasp, feel, see, sit, hear, and speak.  This position is sedentary in nature with minimal lifting requirements.\n Working Conditions:\nThe incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise.  Routine periods of being on the phone utilizing a headset, sitting and data keying are required.\nSecurity and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data.\nThe above statements are intended to describe the general nature of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.\n We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to [email protected] .",
    "jsonld_jobposting": {
      "url": "https://principlechoicesolutions.applytojob.com/apply/NVQ1WzVKMe/Customer-Service-Representative-August-2026-Start-Inbound-Only",
      "@type": "JobPosting",
      "title": "Customer Service Representative - August 2026 Start - Inbound Only",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-05",
      "description": " <div style=\"text-align:center;\"><span style=\"font-size:16px;\"><b>Inbound Call Center Representative </b></span><br> </div><span style=\"font-size:16px;\"><b>Join a team that makes a difference!</b><br>Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you!<br><br><b>What You’ll Do</b></span><ul><li><span style=\"font-size:16px;\">Answer incoming calls and assist customers with their questions.</span></li><li><span style=\"font-size:16px;\">Provide excellent service with a positive approach.</span></li><li><span style=\"font-size:16px;\">Document call details in our systems.</span></li><li><span style=\"font-size:16px;\">Solve problems and help customers find solutions.</span></li><li><span style=\"font-size:16px;\">Work with a variety of people and build positive relationships.</span></li><li><span style=\"font-size:16px;\">Stay up-to-date on our processes and procedures.</span></li></ul><br><span style=\"font-size:16px;\"><b>What We Offer</b></span><ul><li><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Competitive pay: $21.16/hour = $16.23/hourly rate of pay + $4.93/ hour </span></span></span></span></span><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Health and Wellness Benefit (is available up to 40 hours per week)</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">This remote position is listed under 'Oklahoma City, OK' for recruitment purposes. Actual compensation is determined in accordance with the applicable Service Contract Act (SCA) wage determination for the county in which the associate resides and performs work. Therefore, the final hourly rate may differ from the posted location.</span></span></span><br><i>Rate may increase based on location and VA compliance requirements.</i></li><li><span style=\"font-size:16px;\">Full time employment with a set Schedule that will fall between 10a-9p Central Standard Time</span></li><li><span style=\"font-size:16px;\">Comprehensive health, dental, and vision.</span></li><li><span style=\"font-size:16px;\">Paid time off, paid sick time and paid holidays (11)</span></li><li><span style=\"font-size:16px;\">401(k) with employer matching</span></li><li><span style=\"font-size:16px;\">Tuition assistance and employee support programs</span></li><li><span style=\"font-size:16px;\">Paid training and all equipment provided</span></li><li><span style=\"font-size:16px;\">Opportunities for advancement</span></li><li><span style=\"font-size:16px;\">Friendly, business casual work environment</span></li></ul><br><span style=\"font-size:16px;\"><b>What You’ll Need</b></span><ul><li><span style=\"font-size:16px;\">High school diploma or GED</span></li><li><span style=\"font-size:16px;\">Great communication skills and a desire to help others</span></li><li><span style=\"font-size:16px;\">Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. </span><span style=\"font-size:12px;\"><em>(This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)</em></span></li><li><span style=\"font-size:16px;\">Attention to detail and reliability</span></li><li><span style=\"font-size:16px;\">Ability to adapt and work well in a team</span></li><li><span style=\"font-size:16px;\">Preferred 1 year of call center experience</span></li><li><span style=\"font-size:16px;\">General office skills and knowledge of standard office computer equipment</span></li><li><span style=\"font-size:16px;\">Ability to obtain and pass a VA government background check</span></li><li><span style=\"font-size:16px;\">Two forms of valid ID (one must be a REAL ID or U.S. passport</span></li><li><span style=\"font-size:16px;\">U.S. citizenship (work sponsorship not available)</span></li></ul><br><span style=\"font-size:16px;\"><b>Machines and Equipment:</b><br>The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.<br><br><b>Physical Activity:</b><br>The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak.  This position is sedentary in nature with minimal lifting requirements. <br><br><b>Working Conditions:</b><br>The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise.  Routine periods of being on the phone utilizing a headset, sitting and data keying are required.<br>Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data.<br><br>The above statements are intended to describe the general nature of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.</span><ul style=\"margin-bottom:11px;\"><li style=\"list-style-type:none;\"></li></ul><div style=\"list-style-type:none;\"><span style=\"font-size:16px;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to<b> <u>[email protected]</u>.</b></span></span></span></div>",
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      "validThrough": "2026-09-03",
      "uniqueJobCode": "job_20260604201436_EMQVMYMH2E6DHXGZ",
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    "title": "Customer Service Representative - August 2026 Start - Inbound Only",
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