Supervisor, Marketing-Ex

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines.  The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites. The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team. JOB SUMMARY The role of the Marketing Supervisor is to assist and support in all aspects of marketing, with an emphasis on promotions, events and customer service at Oxford Casino. ESSENTIAL DUTIES AND RESPONSIBILITIES Supervises the execution of events and promotions within the facility to meet revenue goals and provide the highest quality of guest service Oversees on- and off-site promotions and special events including support of emcee drawings, purchase of promotional items, giveaways, etc. Facilitates and sets up promotional games, such as kiosks and drawings, and addresses event needs with other departments within the facility Executes all self-exclusion and banned player notices ensuring that expirations are accurate, and all contact data has been removed from self-excluded and banned player accounts. Audits account of newly hired and/or terminated team members who may be in the player database. Performs upkeeps on player database, correcting errors if necessary. Develops and produces creative collateral, such as social media content, email marketing, and direct mail, in accordance with time and budget guidelines. Proofing direct mail samples ensuring that data is accurate. Manages and conducts casino promotions. Manages Bird-eye and responds to all internet reviews and comments and online inquiries in conjunction with other Marketing staff to maintain contact with guests. Manages company profiles on Google, Trip Advisor, Yelp, and other online review sites. Manages the property website ensuring that all information is relevant, accurate, and up to date. Manages and produces property internal communication by working with other departments to provide promotional support and meet collateral needs according to brand standards. This includes a weekly newsletter, monthly promotions binders for departments, and KPI communications. Generates, logs, and manages charity and community outreach programs.  Acts as liaison and represents property during community and charity events. Participates in the review and approval process of all Marketing material by designing and proofreading for content (i.e., spelling and grammar) and correct images. Assists with the coordination of on-site events, including the use of decor and catering as well as all matters regarding filming and photography (i.e., media release forms). Produces collateral for Casino Hosts’ guest communications. Produces and manages all charity, community relations scheduling, planning, and creative needs, along with the Everi Cares Module. Acts as company representative on the Oxford Hills Chamber of Commerce board of directors. Performs other duties as assigned. REQUIRED SKILLS AND ABILITIES Ability to work in a fast-paced environment while maintaining excellent guest service Excellent verbal/written communication as well as interpersonal skills Detail oriented with critical thinking and problem-solving skills Thorough knowledge of market developments, strategies, and practices Proficient with Microsoft Office Suite or related software. EDUCATION AND EXPERIENCE Bachelor’s Degree in Marketing, Advertising, or similar field preferred Two to three years of previous marketing experience required Must obtain valid gaming license, where applicable PHYSICAL REQUIREMENTS & WORKING CONDITIONS While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may be required to lift and/or move up to 50 pounds. The employee may be required to work long hours, including nights, weekends, and holidays. The noise level in the work environment is usually moderate to loud. #OneOxford The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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