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Technician, Service Desk

Pilotcompany · Knoxville, TN, United States · Active · SmartRecruiters

Job facts

FieldValue
CompanyPilotcompany
TitleTechnician, Service Desk
Normalized title-
Department / teamInformation Technology (IT)
LocationKnoxville, TN, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerSmartRecruiters
Posted / first seen2026-06-19 / 2026-06-20
Changed / last seen2026-06-20 / 2026-06-22

Related slices

PageWhat it containsOpen
Company jobsActive postings from Pilotcompany.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through SmartRecruiters.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Knoxville.Open
Department jobsActive postings in Information Technology (IT).Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyPilotcompany
Sourcefd272356-e9f7-445b-a497-c6b0e0772b04
ATS providerSmartRecruiters

Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. The purpose of this job is to provide technical support for Corporate Team Members. Software and application support as well as desktop computers, laptops, VDIs, company paid phones, tablets, printers, and other assigned technology projects. Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities. Applies understanding of how the assigned duties relate to others in the group and how the group integrates with others No Supervisory responsibilities; manages own workload Addresses and solves defined and straightforward problems using existing standard operating procedures or analytical/scientifical methods Responsible for the impact and quality of own work Communicates basic technical information with team members typically within own group but occasionally outside of group Must meet KPIs with some impact on group deliverables. Assist Corporate users with hardware and software issues to ensure team members are taken care of; assist with diagnosis and correction of issues with back-office computers and processes. Document all incidents/interactions and ensure they are filled out to completion according to ServiceNow guidelines. Ensure all activities are in compliance with rules, regulations, policies and procedures Complete other duties as assigned High school diploma or equivalent certification required Associate degree in technology preferred One year Service Desk experience preferred Nation-wide Medical Plan/Dental/Vision 401(k) and Flexible Spending Accounts Employee Fuel Discount Adoption Assistance Tuition Reimbursement Onsite Gym and Cafeteria Weekly Pay All your information will be kept confidential according to EEO guidelines

Full job record

Job IDa1de1c4c66bc02520d34ba728fb8c4076bd1583b
Org ID8bd06e6f-15ee-4a49-a6bb-15a91651ffef
Source IDfd272356-e9f7-445b-a497-c6b0e0772b04
Board IDfd272356-e9f7-445b-a497-c6b0e0772b04
Providersmartrecruiters
Provider Job Key744000133113759
TitleTechnician, Service Desk
Normalized Title
Statusactive
Activeyes
Location TextKnoxville, TN, United States
DepartmentInformation Technology (IT)
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionTN
CityKnoxville
Salary RawPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. The purpose of this job is to provide technical support for Corporate Team Members. Software and application support as well as desktop computers, laptops, VDIs, company paid phones, tablets, printers, and other assigned technology projects. Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities. Applies understanding of how the assigned duties relate to others in the group and how the group integrates with others No Supervisory responsibilities; manages own workload Addresses and solves defined and straightforward problems using existing standard operating procedures or analytical/scientifical methods Responsible for the impact and quality of own work Communicates basic technical information with team members typically within own group but occasionally outside of group Must meet KPIs with some impact on group deliverables. Assist Corporate users with hardware and software issues to ensure team members are taken care of; assist with diagnosis and correction of issues with back-office computers and processes. Document all incidents/interactions and ensure they are filled out to completion according to ServiceNow guidelines. Ensure all activities are in compliance with rules, regulations, policies and procedures Complete other duties as assigned High school diploma or equivalent certification required Associate degree in technology preferred One year Service Desk experience preferred Nation-wide Medical Plan/Dental/Vision 401(k) and Flexible Spending Accounts Employee Fuel Discount Adoption Assistance Tuition Reimbursement Onsite Gym and Cafeteria Weekly Pay All your information will be kept confidential according to EEO guidelines
Salary Min
Salary Max
Salary Currency
Salary Periodweek
Source URLhttps://jobs.smartrecruiters.com/PilotCompany/744000133113759-technician-service-desk
Apply URLhttps://jobs.smartrecruiters.com/PilotCompany/744000133113759-technician-service-desk?oga=true
First Seen At2026-06-20 11:19:45Z
Last Seen At2026-06-22 11:50:48Z
Last Checked At2026-06-22 11:50:48Z
Last Changed At2026-06-20 11:19:45Z
Inactive At
Source Posted At2026-06-19 17:34:59Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=pilotcompany/date=2026-06-22/2026-06-22T11-50-12-989Z-9500a58dec59bc85f37d55c87d72c824524d7dbe394b17b51b9f885b13e47e82.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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      "valueId": "d22f5c71-d47a-4265-a7ac-d4239d718b2b",
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      "valueLabel": "Pilot Travel Centers LLC"
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      "valueId": "6",
      "fieldLabel": "Business Type",
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      "valueId": "44f60b3d-d2ca-43c0-8038-24dc5dc99d55",
      "fieldLabel": "Position Code",
      "valueLabel": "ITP3"
    },
    {
      "fieldId": "5f95cff85376c332855523ad",
      "valueId": "042080c8-9fb0-44db-9ea5-010e83880c6b",
      "fieldLabel": "Exemption Status",
      "valueLabel": "NonExempt"
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    {
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      "valueId": "2fc61de0-2ec3-43ca-82f8-e2697f4acfb7",
      "fieldLabel": "Partners in Profit (PIP)",
      "valueLabel": "None"
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    {
      "fieldId": "5f95d230fdd70478e515c0c2",
      "valueId": "8303",
      "fieldLabel": "Reports To",
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    {
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      "valueId": "af77e822-0232-4459-99d5-8f6c601ab972",
      "fieldLabel": "Evergreen",
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    {
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      "valueLabel": "Division 99 (35)"
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      "valueLabel": "7.25"
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    {
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      "valueLabel": "22.000000"
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    {
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      "valueLabel": "16.650000"
    },
    {
      "fieldId": "5f95cee4686874612d7f39ee",
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      "valueLabel": "3.00"
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      "valueLabel": "27.450000"
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    {
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      "fieldLabel": "Position Description",
      "valueLabel": "Technician, Service Desk"
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  ],
  "defaultJobAd": true,
  "releasedDate": "2026-06-19T17:34:59.181Z",
  "detail_errors": [],
  "experienceLevel": {
    "id": "entry_level",
    "label": "Entry Level"
  },
  "typeOfEmployment": {
    "id": "permanent",
    "label": "Full-time"
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}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/a1de1c4c66bc02520d34ba728fb8c4076bd1583b?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/8bd06e6f-15ee-4a49-a6bb-15a91651ffefJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/fd272356-e9f7-445b-a497-c6b0e0772b04JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/a1de1c4c66bc02520d34ba728fb8c4076bd1583b/eventsJSON