Senior Customer Engagement Specialist

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    "city": "Pomona",
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    "confidence": 0.8
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  "Id": "9b3b70c4-571c-4eaa-a050-9f31e07d9002",
  "Title": "Senior Customer Engagement Specialist",
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      "Address": {
        "City": "Pomona",
        "Line1": "901 Corporate Center Dr",
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        "State": {
          "Code": "CA",
          "Name": "California"
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        "Country": {
          "Code": "USA",
          "Name": "United States"
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        "PostalCode": "91768"
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        "Latitude": 39.759999,
        "Longitude": -98.499997
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      "LocalizedLocationId": "Pomona",
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  "MatchScore": 1,
  "PostedDate": "2026-06-08T22:24:36.738Z",
  "JobCategoryName": "Operations",
  "JobLocationType": 2,
  "OpportunityType": 0,
  "BriefDescription": "The Senior Customer Engagement Specialist is an empathetic, analytical professional who drives customer loyalty and elevates the customer journey across all touchpoints. This role bridges real-time customer engagement with tax servicing operations to ensure accurate, timely, and efficient resolution of customer inquiries and tax-related matters. The role serves as a strategic advocate for the customer — partnering with internal teams including Operations, Product, and Quality — to translate customer insights into service improvements, eliminate systemic pain points, and foster long-term loyalty.",
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  "RequisitionNumber": "SENIO001600"
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