Service Team Leader

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    "id": "429",
    "isRemote": null,
    "location": {
      "city": "Treviglio",
      "state": "Bergamo"
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    "locationType": "2",
    "jobOpeningName": "Service Team Leader",
    "departmentLabel": "Services",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Treviglio",
      "state": "Bergamo",
      "postalCode": "24047",
      "addressCountry": "Italy"
    },
    "datePosted": "2025-04-17",
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    "description": "<p><span style=\"font-size: 15px; font-family: Lato, sans-serif; font-weight: bold;\"><span style=\"font-size: 15px;\"><span style=\"text-decoration: underline;\">SERVICE TEAM LEADER</span> (SVL)</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif; font-weight: bold;\">About Us:</span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Anaergia (TSX: ANRG) is a global leader in offering sustainable solutions for the production of clean energy and the conversion of waste streams to resources. Through a proven portfolio of proprietary technological solutions, Anaergia maximizes the generation of renewable energy, diversion of waste from landfill, and reduction of greenhouse gases for customers across the municipal, industrial, commercial, and agricultural sectors. Headquartered in Burlington, ON, and through its multiple subsidiaries across North America, Europe, Africa, and Asia, Anaergia is trusted at more than 1,600 installations globally.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">The Service Team Leaders represent the highest authority in the management of service intervention and emergency calls. </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">They are, in fact: </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">- Responsible for the performance of the Service sector. </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">- Responsible for the timeline and organization of service interventions. </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">- The primary manager of the functions involved coordination and correct communication within the company team. </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">It is therefore possible to state that, regardless of the corporate hierarchical structure, all operations relating to electromechanical/hydraulic breakdowns or malfunctions report directly to the SVLs. </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">They are responsible for: </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">- Consistency of one's work (quality/quantity); </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">- Respect of budget and deadlines. </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">- Customer satisfaction. </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"><span style=\"font-weight: bold;\">Objectives</span></span></p>\n<p><span style=\"color: #323232; font-size: 15px; font-family: Lato, sans-serif;\">Organize/promote an effective technical assistance service aimed at the prevention, management, and resolution of faults of an electro-mechanical nature, provided both in the form of scheduled activities and through emergency interventions.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif; font-weight: bold;\">Key Results</span></p>\n<ul>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Ensure the provision of services within its competence in compliance with the highest safety standards. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Ensure timely interventions and in any case respectful of the contractually agreed times. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Guarantee a technical assistance service corresponding to the level of quality sold. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Guarantee accurate technical-economic evaluation of technical assistance activities and ensure compliance with the budget during the execution phase. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> To represent a reference for the customer for technical advice. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Organize the sector to have material and quick answers to solve breakdown/system problems. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Respect the agreed reporting plan. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Promote the sale of technical assistance services.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif; font-weight: bold;\">Responsibilities and Authority</span></p>\n<ul>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Knowing how to train and qualify subordinates and subcontractors. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Managing relationships with the customer, and knowing how to propose functional solutions. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Manage relations with suppliers and sub-contractors, defining supplies and purchasing conditions. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Having the pulse of the situation relating to maintenance, knowing how to create tools to have an updated and historical situation of maintenance and interventions carried out, as well as mapping of users. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Update and transmit reports relating to customer interventions. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Keep up to date on technical innovations in your sector. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> The SVLs are authorized to: </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Manage/organize and give input to subordinates and sub-contractors. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Ask for offers and approve quotes from suppliers. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Carry out and approve modifications aimed at improving the functionality of the systems. </span></li>\n</ul>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif; font-weight: bold;\">Safety &amp; Quality Related Responsibilities (Compliance with safety is a priority for ANAERGIA)</span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">The maintenance phases of a Plant represent one of the circumstances with the greatest degree of risk. The SVLs must ensure that subordinates and sub-contractors are equipped with PPE. The SVLs are required to comply with the safety documents prepared (e.g., PSC, POS, etc.), applying and enforcing all the provisions contained therein, to the fullest of the powers of its function. </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> </span></p>\n<p> </p>\n<p><span style=\"text-decoration: underline;\"><span style=\"font-size: 15px; font-family: Lato, sans-serif; font-weight: bold;\">Competences</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"><span style=\"font-weight: bold;\">Education: </span><span style=\"color: #323232;\">The SVLs hold a diploma or degree in one of the following technical areas: </span></span></p>\n<ul>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Civil </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Mechanics </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Electric </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Chemistry </span></li>\n</ul>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"><span style=\"font-weight: bold;\">Experience: </span><span style=\"color: #323232;\">They have at least three years of experience in the role of Maintenance Technician and Service Manager for the construction of Industrial Plants.</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif; font-weight: bold;\">Technical experiences and Skills: </span></p>\n<ul>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Interpretation and management of service contracts. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Customer relationship management. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Coordination of the functions involved in managing service interventions. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Knowing how to administer and manage costs/revenues of maintenance interventions, and manage the available budget. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Increase revenues. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Creation and management of the Service work schedule. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Management of purchasing/budgeting activities, research, and optimization of suppliers. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Excellent knowledge of the Italian language. </span></li>\n</ul>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> </span></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"><span style=\"font-weight: bold;\">Soft Skills: </span>To carry out their job with an adequate \"sense of priorities\", the SVLs must know how their own activity affects other functions and how vice versa other functions can influence their work; her soft skills must therefore include but not be limited to: </span></p>\n<p> </p>\n<ul>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Knowledge of the main aspects of \"company management\" and understanding how the choices relating to structural growth and investments can be influenced by the performance of the service. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Knowledge of sales strategies and how these can influence/be influenced by the management of the service</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"> Transversal skills, welcome but not essential, include: </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Knowledge of other foreign languages. </span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Specific expertise in the waste treatment, anaerobic digestion, and water treatment sector. </span></li>\n</ul>",
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    "jobOpeningName": "Service Team Leader",
    "departmentLabel": "Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://anaergia.bamboohr.com/careers/429",
    "employmentStatusLabel": "Full-Time"
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