INBOUND SPECIALIST

{
  "content_hash": "b1c345f53eef67aec71101d7d1f1da1118ec3d099993f62416b343b51dbde43a",
  "source_hash": "0a8a420ddf46715011feceb542881f3e57421be554156da66f37c00b3a3970dd",
  "last_changed_at": "2026-06-06T13:11:26.961Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Indianapolis, IN, US, Indianapolis, IN",
    "city": "Indianapolis",
    "region": "IN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": 27,
  "salary_min": 23,
  "inferred_at": "2026-06-06T13:11:26.950Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Indianapolis, IN, US, Indianapolis, IN",
      "city": "Indianapolis",
      "region": "IN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9201194642199_1",
    "postDate": "2026-05-20T08:48:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 27,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 23,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-20T08:48Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T09:11Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "559997"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "SALES"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "23 To 27 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "INBOUND SPECIALIST",
    "clientRequisitionID": "1362",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Indianapolis",
          "postalCode": "46241",
          "countrySubdivisionLevel1": {
            "codeValue": "IN"
          }
        },
        "nameCode": {
          "shortName": " Indianapolis, IN, US"
        },
        "aliasNames": []
      },
      {
        "address": {
          "cityName": "Indianapolis",
          "postalCode": "46237",
          "countrySubdivisionLevel1": {
            "codeValue": "IN"
          }
        },
        "nameCode": {
          "shortName": " Indianapolis, IN, US"
        },
        "aliasNames": []
      },
      {
        "address": {
          "cityName": "Cincinnati",
          "postalCode": "45246",
          "countrySubdivisionLevel1": {
            "codeValue": "OH"
          }
        },
        "nameCode": {
          "shortName": " Cincinnati, OH, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><p><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" data-pasted=\"true\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>POSITION PROFILE</strong></p><p><strong>&nbsp;</strong></p><p><strong>Position:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Inbound Specialist</strong></p><p><strong>Location: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong>Branch Based &nbsp; &nbsp; &nbsp;</p><p><strong>Classification:</strong> Non-Exempt</p><p><strong>Department:</strong> Operations&nbsp;</p><p><strong>Reports to:</strong>&nbsp; Call Supervisor</p><p>&nbsp;</p></td></tr></tbody></table><p><br></p><p data-pasted=\"true\"><strong>BASIC FUNCTION:</strong></p><p>&nbsp;</p><p>Priority areas include establishing customer relationships, filling orders, sizing and selling equipment with customers calling into the branch. &nbsp;This position requires knowledge of our products, as well as excellent time management and interpersonal, and communication skills. &nbsp;This is an excellent career opportunity as our sales growth has out-paced the industry average, creating new positions for the self-motivated, goal oriented team player. Inside sales&nbsp;representatives will join our mission to &ldquo;Make the tech in the truck more efficient&rdquo; and embrace our vision to &ldquo;Enhance lives through solutions.&rdquo;</p><p>&nbsp;</p><p><strong>Core Values:</strong></p><p><strong>&nbsp;</strong></p><p>&hearts; &nbsp;&nbsp;<u>H</u>onesty &ndash; <em>We keep our promises, are truthful, and instill confidence&nbsp;</em></p><p>&hearts; &nbsp;&nbsp;<u>E</u>xcellence &ndash; <em>We passionately deliver exceptional experiences</em></p><p>&hearts; &nbsp;&nbsp;<u>A</u>ccountability &ndash; <em>We are all accountable and strive for results&nbsp;</em></p><p>&hearts; &nbsp;&nbsp;<u>R</u>espect &ndash; <em>We value others, care about people, and treat them respectfully</em></p><p>&hearts; &nbsp;&nbsp;<u>T</u>eamwork &ndash; <em>We work together to provide solutions internally and externally</em></p><p><strong>&nbsp;</strong></p><p><strong>Core Competencies:</strong></p><p><strong>&nbsp;</strong></p><ul><li>Building Trust&nbsp;&ndash;&nbsp;<em>Interacts with everyone in a way that gives them confidence in personal and company intentions</em></li><li>Customer Focus&nbsp;&ndash;&nbsp;<em>Listens to customers and addresses issues while maintaining supportive customer relationships</em></li><li>Productivity &ndash;&nbsp;<em>Strives to consistently achieve excellence in performance and maintains focus in the face of obstacles&nbsp;</em></li><li>Adaptability &ndash;&nbsp;<em>Changes approach when necessary to achieve goals and adjusts style as needed to the situation at hand&nbsp;</em></li><li>Cooperation &ndash;&nbsp;<em>Uses tact to maintain effective work relationships with coworkers and stakeholders</em></li></ul><p><strong>&nbsp;</strong></p><p><strong>Job Specific Competencies:</strong></p><p><strong>&nbsp;</strong></p><ol start=\"5\"><li>Sense of Urgency &ndash;&nbsp;<em>Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines</em></li><li>Attention to Detail &ndash;&nbsp;<em>Diligently attends to details and pursues quality in accomplishing tasks with a sense of precision</em></li><li>Results Oriented &ndash;&nbsp;<em>Maintains focus and perseveres in the face of obstacles and prioritizes tasks based on importance</em></li></ol><p><strong>&nbsp;</strong></p><p><strong>Position Responsibilities:</strong></p><p><strong>&nbsp;</strong></p><ul><li>Uses telephony to determine customer replacement HVAC/R parts, according to inspection and/or verbal description</li><li>Uses computer, catalog, or any other resources to meet or exceed customer need</li><li>Recognizes products most commonly purchased by customers and resolves commonly encountered issues</li><li>Recognizes and identifies HVAC/R parts and equipment to fulfill customer needs and answer questions</li><li>Offers promotional items and suggestively sells products based on current marketing initiatives</li><li>Maintains image of Johnstone Supply by ensuring an exceptional customer phone experience</li><li>Stays informed of new products and utilizes opportunities to educate self, co-workers and customers</li><li>Performs other selling related tasks as assigned by supervisor</li></ul><p><strong>&nbsp;</strong></p><p><strong>Qualifications: &nbsp;&nbsp;</strong></p><p><strong>&nbsp;</strong></p><ul><li>Ability to work in fast-paced environment providing solutions for customer contacting the call center</li><li>A High School Diploma or a G.E.D. Associates or Bachelor&rsquo;s degree</li><li>Technical Diploma in HVAC/R and at least two years of work experience in the HVAC/R field (preferred)</li><li>Must be a detailed-oriented individual and possess excellent verbal, written, and communication skills</li><li>Energetic and effective&nbsp;demeanor with a positive attitude that is conscientious, enthusiastic and articulate</li><li>Proficient computer skills (MS Word or Excel or similar software related program)</li><li>Must be able to comprehend business math calculations and astute with computer navigation skills</li></ul><p><br></p></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201194642199_1",
    "postDate": "2026-05-20T08:48:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 27,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 23,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-20T08:48Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T09:11Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "559997"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "SALES"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "23 To 27 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "INBOUND SPECIALIST",
    "clientRequisitionID": "1362",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Indianapolis",
          "postalCode": "46241",
          "countrySubdivisionLevel1": {
            "codeValue": "IN"
          }
        },
        "nameCode": {
          "shortName": " Indianapolis, IN, US"
        },
        "aliasNames": []
      },
      {
        "address": {
          "cityName": "Indianapolis",
          "postalCode": "46237",
          "countrySubdivisionLevel1": {
            "codeValue": "IN"
          }
        },
        "nameCode": {
          "shortName": " Indianapolis, IN, US"
        },
        "aliasNames": []
      },
      {
        "address": {
          "cityName": "Cincinnati",
          "postalCode": "45246",
          "countrySubdivisionLevel1": {
            "codeValue": "OH"
          }
        },
        "nameCode": {
          "shortName": " Cincinnati, OH, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/559997?cid=05ae2d05-9ef1-4eef-9e6d-c667271a54d7&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 10374
  },
  "detail_errors": []
}