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Customer Experience Lead

Webull · Toronto, Canada, Toronto, ON, Canada · On Site · Active · $100,000 / year · Rippling ATS

Job facts

FieldValue
CompanyWebull
TitleCustomer Experience Lead
Normalized title-
Department / teamCanada
LocationToronto, ON, Canada
Work modelOn Site
Employment typeFull Time
Salary$100,000 / year
Statusactive
ATS providerRippling ATS
Posted / first seen2026-03-26 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Webull.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Toronto.Open
Department jobsActive postings in Canada.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyWebull
Source0dab712f-3069-43bd-9412-b610fd7118fd
ATS providerRippling ATS

Description

company Webull is a leading digital brokerage platform built on next generation global infrastructure. At Webull, we believe that everyone should have an equal opportunity to control their own financial future. Our vision has always been to empower individual investors with the tools and resources they need to succeed financially. This commitment remains at the heart of everything we do. From low-fee trading and robust market data to advanced analytical tools, we are committed to providing a seamless, top-tier trading experience. role About The Role & Team Webull Securities (Canada) Limited is a CIRO registered member firm providing an order execution only retail investing platform. Our current offering includes global market data, news, charts and trading in North American equities and U.S. listed options. We are looking for a talented client success professional in the Toronto area to join our team and support our Canadian expansion offering to Canadian residents. Webull Securities (Canada) is committed to delivering a premier client experience. As a Customer Experience Lead, you are the primary architect of our client journey. Leading from the front, you will bridge the gap between high-level operational strategy and frontline execution. You will oversee the resolution of complex inquiries across CRM, phone, and email, ensuring our service standards remain the benchmark for the Canadian brokerage industry. Your mission is to translate frontline trends into systemic improvements, driving urgent resolutions and maintaining Webull’s position as a disruptive, innovative leader. In This Role, You Will Serve as the primary escalation point and lead for complex inquiries, providing specialized bilingual support for our French-speaking clientele Synthesize frontline client data into actionable insights, collaborating directly with Product and Technology teams to influence platform enhancements and feature optimizations Serve as the primary point of contact for clients, supporting inquiries across multiple product lines and account types within the Webull Canada application Oversee and execute client communications across phone, email, and CRM in a timely manner while maintaining a professional tone Enforce documented risk controls and escalation frameworks to proactively identify and neutralize potential firm-level risks Champion a culture of strict adherence to industry regulations, firm-wide compliance protocols, and internal policies The Skills You Bring Undergraduate Degree or equivalent professional experience Currently CIRO registered as an IR options or completion of the Canadian Investment Regulatory Exam (CIRE) Fully Bilingual (French and English) with the ability to provide sophisticated support and technical guidance in both languages A motivated self-starter who collaborates effectively and efficiently while leading a client services team Comprehensive knowledge of Canadian capital markets and associated products, with a specific focus on equities and options Strong operational understanding of the brokerage lifecycle, including account opening/onboarding, funding (deposits/withdrawals), and ATON/manual account transfers A strong sense of operational urgency, ensuring all support resolutions are handled with efficiency and professional excellence Demonstrated ability to perform with precision and sound judgment in a fast-paced, high-volume environment What Makes You Stand Out A commitment to performing all duties with a positive, professional demeanor and the highest ethical standards Exceptional problem-solving and project management skills, with a focus on maintaining rigorous internal controls Why Webull? Webull is more than a fintech company—we’re a global community of innovators, collaborators, and trailblazers. Headquartered in St. Petersburg, FL, Webull operates in 14 regions worldwide, serving over 20 million users. At Webull, your ideas matter, your voice is heard, and your work makes a real impact. Investing in our people is a top priority for us, which is why we have a comprehensive benefits package that includes: Comprehensive Health Coverage: Extended healthcare for you and your dependents, basic life insurance, AD&D coverage, and dental care. Generous Paid Time Off: Enjoy 3 weeks of paid time off. This role is based in our Canada Operations (Toronto, CA), where in-person collaboration fuels growth, mentorship, and innovation. At Webull, we’re committed to fair, equitable, and transparent compensation. The base salary range is $100,000 – 115,000 CAD annually, plus a discretionary bonus and benefits. Final offers consider experience, location, and relevant qualifications. EEOC Statement Webull is an equal opportunity employer. We’re committed to building a diverse and inclusive team where all backgrounds, perspectives, and talents are valued.

Full job record

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Org ID7f8cf308-b6e1-4ce0-a00a-77a058539fb2
Source ID0dab712f-3069-43bd-9412-b610fd7118fd
Board ID0dab712f-3069-43bd-9412-b610fd7118fd
Providerrippling
Provider Job Key26ffa0be-1eb9-45a0-a9db-85529e8850ce
TitleCustomer Experience Lead
Normalized Title—
Statusactive
Activeyes
Location TextToronto, Canada, Toronto, ON, Canada
DepartmentCanada
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryCanada
RegionON
CityToronto
Salary Rawsalary range is $100,000 – 115,000 CAD annually, plus a discretionary bonus and benefits
Salary Min100,000
Salary Max—
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://ats.rippling.com/webull/jobs/26ffa0be-1eb9-45a0-a9db-85529e8850ce
Apply URLhttps://ats.rippling.com/webull/jobs/26ffa0be-1eb9-45a0-a9db-85529e8850ce
First Seen At2026-05-29 07:08:51Z
Last Seen At2026-06-06 19:04:03Z
Last Checked At2026-06-06 19:04:03Z
Last Changed At2026-06-06 19:04:03Z
Inactive At—
Source Posted At2026-03-26 19:20:49Z
Source Updated At—
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Event Fields
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Parsed Structured
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Extensions
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">About The Role &amp; Team</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Webull Securities (Canada) Limited is a CIRO registered member firm providing an order execution only retail investing platform. Our current offering includes global market data, news, charts and trading in North American equities and U.S. listed options. We are looking for a talented client success professional in the Toronto area to join our team and support our Canadian expansion offering to Canadian residents.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Webull Securities (Canada) is committed to delivering a premier client experience. As a Customer Experience Lead, you are the primary architect of our client journey. Leading from the front, you will bridge the gap between high-level operational strategy and frontline execution. You will oversee the resolution of complex inquiries across CRM, phone, and email, ensuring our service standards remain the benchmark for the Canadian brokerage industry. Your mission is to translate frontline trends into systemic improvements, driving urgent resolutions and maintaining Webull’s position as a disruptive, innovative leader.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">In This Role, You Will</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Serve as the primary escalation point and lead for complex inquiries, providing specialized bilingual support for our French-speaking clientele</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Synthesize frontline client data into actionable insights, collaborating directly with Product and Technology</span><b><strong style=\"color:black;font-size:11pt;white-space:pre-wrap;\"> </strong></b><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">teams to influence platform enhancements and feature optimizations</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Serve as the primary point of contact for clients, supporting inquiries across multiple product lines and account types within the Webull Canada application</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Oversee and execute client communications across phone, email, and CRM in a timely manner while maintaining a professional tone</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Enforce documented risk controls and escalation frameworks to proactively identify and neutralize potential firm-level risks</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Champion a culture of strict adherence to industry regulations, firm-wide compliance protocols, and internal policies</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">The Skills You Bring</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Undergraduate Degree or equivalent professional experience</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Currently CIRO registered as an IR options or completion of the Canadian Investment Regulatory Exam (CIRE)</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Fully Bilingual (French and English) with the ability to provide sophisticated support and technical guidance in both languages</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">A motivated self-starter who collaborates effectively and efficiently while leading a client services team</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Comprehensive knowledge of Canadian capital markets and associated products, with a specific focus on equities and options</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Strong operational understanding of the brokerage lifecycle, including account opening/onboarding, funding (deposits/withdrawals), and ATON/manual account transfers</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">A strong sense of operational urgency, ensuring all support resolutions are handled with efficiency and professional excellence</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Demonstrated ability to perform with precision and sound judgment in a fast-paced, high-volume environment</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">What Makes You Stand Out</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">A commitment to performing all duties with a positive, professional demeanor and the highest ethical standards</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Exceptional problem-solving and project management skills, with a focus on maintaining rigorous internal controls</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Why Webull?</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">&nbsp;</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Webull is more than a fintech company—we’re a global community of innovators, collaborators, and trailblazers. Headquartered in St. Petersburg, FL, Webull operates in 14 regions worldwide, serving over 20 million users. At Webull, your ideas matter, your voice is heard, and your work makes a real impact.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Investing in our people is a top priority for us, which is why we have a comprehensive benefits package that includes:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11.25pt;white-space:pre-wrap;\">Comprehensive Health Coverage:</strong></b><span style=\"font-size:11.25pt;white-space:pre-wrap;\">&nbsp;Extended healthcare for you and your dependents, basic life insurance,&nbsp;AD&amp;D coverage, and dental care.&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11.25pt;white-space:pre-wrap;\">Generous Paid Time Off:</strong></b><span style=\"font-size:11.25pt;white-space:pre-wrap;\">&nbsp;Enjoy&nbsp;3 weeks of paid time off. </span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">This role is based in our&nbsp;Canada Operations&nbsp;(Toronto, CA), where in-person collaboration fuels growth, mentorship, and innovation. At Webull,&nbsp;we’re&nbsp;committed to fair,&nbsp;equitable, and transparent compensation. The base salary range is&nbsp;$100,000 – 115,000 CAD&nbsp;annually, plus a discretionary bonus and benefits. Final offers consider experience, location, and relevant qualifications. &nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">EEOC Statement</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Webull is an equal opportunity employer. We’re committed to building a diverse and inclusive team where all backgrounds, perspectives, and talents are valued.</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Webull is a leading digital brokerage platform built on next generation global infrastructure. At Webull, we believe that everyone should have an equal opportunity to control their own financial future. Our vision has always been to empower individual investors with the tools and resources they need to succeed financially. This commitment remains at the heart of everything we do. From low-fee trading and robust market data to advanced analytical tools, we are committed to providing a seamless, top-tier trading experience.</strong></b></p>"
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GET https://api.bluedoor.sh/job-postings/v1/jobs/a187925fffcc2c439febf954b5d4065a5740814e?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/7f8cf308-b6e1-4ce0-a00a-77a058539fb2JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/0dab712f-3069-43bd-9412-b610fd7118fdJSON
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