Associate Director of Youth Development - Boston

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    "description": "<p><span style=\"font-weight: bold\"><span><span>About the Organization</span></span></span><span> </span></p>\n<p><br></p>\n<p><span><span>More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.</span></span><span> </span></p>\n<p><br></p>\n<p><span><span>MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.</span></span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>The Opportunity</span></span></span><br></p>\n<p><br></p>\n<p><span><span>More Than Words (MTW) is seeking an experienced youth services professional to lead the design, implementation, and management of high-impact youth development programs. This leadership role combines strategic program development with hands-on youth engagement, staff management, and partnership building. The Associate Director will foster a strong, data-driven culture to continuously improve outcomes for young people as they develop academic, workforce, and life skills.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>This position reports to the Director of Youth Development and works closely with the Associate Director of Youth Development (Waltham) and Social Enterprise leaders. Responsibilities include supervising youth development staff, interns, and volunteers; leading program development and management; and serving as a positive role model and resource for youth.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Key responsibilities of this position include</span><span> but are not limited to:</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><span>Case Management &amp; Youth Services</span></span></span><span style=\"font-weight: bold\"><span><span>:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Caseload Management:</span><span> Manages a caseload of 8–10 youth, </span><span>maintaining</span><span> regular communication with collaterals (e.g., DCF, probation, schools) and internal staff.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Data &amp; KPI Oversight:</span><span> Tracks departmental and youth KPIs using the Q0 board to ensure staff accountability and youth progress through the MTW model.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Policy Compliance &amp; Communication:</span><span> Ensures Youth Development staff adhere to policies through </span><span>timely</span><span> shift reports, updates, and communication with internal and external partners; provides coaching and feedback as needed.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Interview Pipeline Management:</span><span> Oversees the Boston-site interview pipeline, </span><span>monitoring</span><span> monthly recruitment targets and coordinating schedules to move youth efficiently through the process.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Youth Progression Oversight:</span><span> Manages the youth performance review, 3-2-1 process, ensuring youth meet required benchmarks as they prepare to transition from MTW.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><span>Youth Program Development &amp; Management</span></span></span><span style=\"font-weight: bold\"><span><span>:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Program Design &amp; Collaboration:</span><span> Partners with the Director of Youth Development and the </span><span>W</span><span>alt</span><span>ham</span><span> </span><span>Associate Director to design and implement high-quality programming across both sites, with a focus on education, employment, and self-efficacy.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Program Delivery Systems:</span><span> Develops and </span><span>maintains</span><span> structured program systems, including staffing schedules and progress-tracking tools, to support consistent delivery and youth advancement.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Program Execution &amp; Quality Assurance:</span><span> Oversees day-to-day program implementation, providing feedback to staff on curriculum delivery, youth management, and alignment with the MTW program model.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Coaching &amp; Professional Development:</span><span> Leads ongoing coaching and professional development for Youth Development staff, ensuring trauma-informed practices are consistently applied.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Staff Recruitment &amp; Management:</span><span> Supports recruitment, onboarding, scheduling, coaching, and evaluation of Youth Development staff and interns in alignment with organizational priorities.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Supervision &amp; Performance Management:</span><span> Supervises 2–3 team members, conducts weekly one-on-one supervision, and manages performance to support continuous improvement.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Community Program Oversight:</span><span> Oversees the Community Re-Engagement Program and develops systems to support youth in successfully re-engaging with the MTW program.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><span>Leadership &amp; Collaboration</span></span></span><span style=\"font-weight: bold\"><span><span>:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Leadership &amp; Innovation:</span><span> Takes initiative at the Boston site, applying creative problem-solving to address challenges and advancing the MTW program model across the organization.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Safety &amp; Policy Management:</span><span> Ensures site safety and compliance with all policies and protocols; serves as the primary point of contact during crises and provides staff coaching as needed.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Team Coaching &amp; Training:</span><span> Coaches Youth Development staff on effective communication and partner </span><span>collaboration and</span><span> leads internal meetings or </span><span>trainings</span><span> as </span><span>appropriate</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Cross-Department</span><span> Collaboration:</span><span> </span><span>Facilitates</span><span> strong coordination between Youth Development and S</span><span>o</span><span>cial Enterprise teams to align goals and support youth and staff through a solutions-driven approach.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Stakeholder Relations:</span><span> Builds and sustains relationships with state agencies (e.g., DCF, DMH) through regular updates, site visits, and collaborative planning for shared youth.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Partner Development:</span><span> Collaborates with the Director of Youth Development to </span><span>identify</span><span> new partnerships and referral sources to expand youth </span><span>support</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Stakeholder Satisfaction:</span><span> </span><span>Demonstrates</span><span> responsiveness to internal and external stakeholders and takes proactive steps to address needs and concerns.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Data Leadership &amp; Continuous Improvement:</span><span> Leads </span><span>accurate</span><span> and </span><span>timely</span><span> data reporting, uses data to strengthen program delivery, and fosters a culture of continuous improvement to support long-term youth outcomes.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span><span style=\"text-decoration: underline\">Key Qualifications</span>:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>M</span><span>inimum </span><span>of </span><span>bachelor's</span><span> degree in related field</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Minimum </span><span>of 5 years of related work experience working directly with high-risk youth in a youth development program or education setting</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>E</span><span>xperience coaching youth to navigate career and college planning, </span><span>possess</span><span> strong facilitation </span><span>skills,</span><span> and be able to inspire and motivate individuals and groups to work toward achieving goals</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>R</span><span>esponsible, flexible, hard-working, ethical, trustworthy, </span><span>sincere,</span><span> and willing to hold youth accountable for their choices</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>S</span><span>trong attention to detail and </span><span>high level</span><span> of organization, solid oral and written communication </span><span>skills</span><span> and strong computer skills are essential</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>M</span><span>ust be able to work some evening and weekend hours each month.  </span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Schedule:</span></span></span><span><span> </span></span><span><span>Monday-Friday 9am-</span><span>5pm and</span><span> must be able to work some evening and weekend hours each month.</span><span> </span></span><span><span>This role will primarily be based at our </span><span>Boston </span><span>site, with </span><span>occasional</span><span> travel to our Waltham site.</span></span><span> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Compensation: </span></span></span><span><span>$70,000-$80,624; </span><span>commensurate</span><span> with skills and experience  </span></span><span> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Benefits</span></span></span><span><span> </span></span><span> </span></p>\n<ul>\n<li><span><span>Medical and Dental Insurance </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>401K with up to 3.5% Employer Match </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, </span><span>transportation</span><span> and parking  </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Generous paid vacation and sick time </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Significant growth opportunities and professional development </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Employee Discounts </span></span><span> </span></li>\n</ul>\n<p><span><span> </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>To apply: </span></span></span><span><span>Please include both </span><span>resume</span><span> and a cover letter.    </span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<p><span><span>All of MTW’s sites are commuter friendly </span><span>and are</span><span> conveniently located near public transportation.    </span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Background Checks</span></span></span><span><span>  </span></span><span> </span></p>\n<p><span><span>More Than Words requires all staff, service members, volunteers, board </span><span>members</span><span> and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization </span><span>and</span><span> reviews CORIs on a case-by-case basis.  </span></span><span> </span></p>\n<p><span><span>    </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>MTW EEO Statement</span></span></span><span><span>  </span></span><span> </span></p>\n<p><span><span>MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise </span><span>participating</span><span> in the employee selection process, please direct your inquiries to </span></span><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>[email protected]</span></span></a><span><span>. </span></span><span> </span></p>",
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