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Customer Service Representative & Order Processor

Fe28fb75 A52d 4364 A52e 24414934ca59 19000101 000001 · Saugerties, NY, US, Saugerties, NY · Active · $20–$26 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyFe28fb75 A52d 4364 A52e 24414934ca59 19000101 000001
TitleCustomer Service Representative & Order Processor
Normalized title-
Department / team-
LocationSaugerties, NY, United States
Work model-
Employment typeFull Time
Salary$20–$26 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-08 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fe28fb75 A52d 4364 A52e 24414934ca59 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Saugerties.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFe28fb75 A52d 4364 A52e 24414934ca59 19000101 000001
Source725de384-24b6-495a-8ddb-4fea6fbeea2e
ATS providerADP Workforce Now Recruiting

Description

Markertek, a division of Tower Products Incorporated , is a highly specialized broadcast and professional audio supply house serving the technical side of the media industry worldwide. Our customers include many of the most respected names in video production: NBC, Netflix, the NFL, and countless others. Joining Markertek means becoming part of a collaborative, customer‑focused team that supports the professionals shaping today’s media. Position Overview: We are seeking an Customer Service Representative (CSR ) & Order Processor to join our growing team. This role offers full training and a clear path for professional growth. Success in this position is driven by a responsive, responsible, and “can‑do” attitude, the same attitude our customers rely on every day. As a CSR, you will serve as a primary point of contact for our customers while building a strong foundation for a long‑term career at Markertek. Through training and cross‑departmental collaboration, you will gain exposure to many areas of the business, including sales, marketing, purchasing, manufacturing, shipping, and accounting. What You’ll Learn and Do: Understand how Markertek generates revenue and operates profitably Serve as a first point of contact for customer inquiries via phone, email, chat, and web Qualify customers and guide them to the appropriate internal resources Manage assigned customer transactions from inquiry through resolution Prioritize and multitask effectively across multiple communication channels Continuously develop technical knowledge of our products, industry, and markets Begin building relationships with vendors and business partners Contribute to a supportive, team‑oriented environment built on trust and collaboration Key Responsibilities Be prepared and ready to work at the start of your scheduled shift Handle and qualify inbound communications, including phone calls, sales emails, and live chats Assist customers with: Standard pricing and product availability Order and purchase order status Returns and RMA processing General inquiries (directions, operational questions, etc.) Basic shipping quotes Entry‑level product recommendations based on knowledge level Perform basic order entry accurately and efficiently Route calls and inquiries to appropriate departments as needed Troubleshoot and report website issues Process tax certificates, credit applications, and catalog requests Manage live chat interactions (escalating technical inquiries when required) Handle all returns for unassigned accounts and web orders, including follow‑up Support unassigned web orders with customer communication and follow‑up Enter and manage Kanban rush orders Maintain and manage customer contact records (add, edit, activate/deactivate) Become fluent in all aspects of order entry systems Understand and adhere to the Employee Manual and Core Values Skills and Qualifications Strong empathy and customer‑first mindset Ability to adapt and remain flexible in a fast‑paced environment Calm, clear‑headed approach to problem‑solving Excellent verbal and written communication skills Proven active listening and interpersonal skills Strong organizational, prioritization, and multitasking abilities Proficiency with: Order entry and order status systems Stock and availability checks Microsoft Office (email, Word, inbox management) Ability to communicate professionally with customers, vendors, and team members Comfortable navigating websites and third‑party tools for shipping, order tracking, and product research Strong documentation habits and appreciation for efficiency Intermediate understanding of the Markertek website and ability to assist customers through product selection and checkout Professional demeanor in person, over the phone, and in writing Competitive Benefits Include: Medical, dental, and vision insurance Life insurance Paid time off 401(k) retirement plan Profit‑sharing bonus program Employee Stock Ownership Plan (ESOP) Additional Information: Tower Products Incorporated 100% Employee‑Owned Located in Saugerties, NY Equal Opportunity Employer (EOE) This job description is not intended to be an exhaustive list of duties or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. Mon - Fri, 8:30am - 5:00pm Full-time, 40 hours a week, In-house

Full job record

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Org ID093f2970-116b-4d54-bf2f-47ecb5bebed2
Source ID725de384-24b6-495a-8ddb-4fea6fbeea2e
Board ID725de384-24b6-495a-8ddb-4fea6fbeea2e
Provideradp_workforcenow
Provider Job Key959021
TitleCustomer Service Representative & Order Processor
Normalized Title—
Statusactive
Activeyes
Location TextSaugerties, NY, US, Saugerties, NY
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNY
CitySaugerties
Salary Raw20 To 26 (USD) Hourly
Salary Min20
Salary Max26
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fe28fb75-a52d-4364-a52e-24414934ca59&ccId=19000101_000001&lang=en_US&type=JS&jobId=959021&jwId=9201532572736_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fe28fb75-a52d-4364-a52e-24414934ca59&ccId=19000101_000001&lang=en_US&type=JS&jobId=959021&jwId=9201532572736_1
First Seen At2026-05-31 18:37:01Z
Last Seen At2026-06-06 13:23:21Z
Last Checked At2026-06-06 13:23:21Z
Last Changed At2026-06-06 13:23:21Z
Inactive At—
Source Posted At2026-05-08 13:34:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=fe28fb75-a52d-4364-a52e-24414934ca59|19000101_000001/date=2026-06-06/2026-06-06T13-23-21-312Z-0f4fb8dc70046306e24fbad699be2a471d53ce1c0a8675e16830494b8c14a00f.json
Event Fields
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Parsed Structured
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Extensions
{}
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    "requisitionDescription": "<div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong><span style=\"font-size: 14px;\">Markertek, a division of Tower Products Incorporated</span></strong><span style=\"font-size: 14px;\">, is a highly specialized broadcast and professional audio supply house serving the technical side of the media industry worldwide. Our customers include many of the most respected names in video production: NBC, Netflix, the NFL, and countless others.</span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 14px;\">Joining Markertek means becoming part of a collaborative, customer‑focused team that supports the professionals shaping today&rsquo;s media.</span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 14px;\"><strong>Position Overview:</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 14px;\">We are seeking an <strong>Customer Service Representative (CSR</strong><strong>) &amp; Order Processor</strong> to join our growing team. This role offers full training and a clear path for professional growth. Success in this position is driven by a responsive, responsible, and &ldquo;can‑do&rdquo; attitude, the same attitude our customers rely on every day.</span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 14px;\">As a CSR, you will serve as a primary point of contact for our customers while building a strong foundation for a long‑term career at Markertek. Through training and cross‑departmental collaboration, you will gain exposure to many areas of the business, including sales, marketing, purchasing, manufacturing, shipping, and accounting.</span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 14px;\"><strong>What You&rsquo;ll Learn and Do:</strong></span></p><ul type=\"disc\"><li style=\"margin-left: 0in; font-size: 14px;\">Understand how Markertek generates revenue and operates profitably</li><li style=\"margin-left: 0in; font-size: 14px;\">Serve as a first point of contact for customer inquiries via phone, email, chat, and web</li><li style=\"margin-left: 0in; font-size: 14px;\">Qualify customers and guide them to the appropriate internal resources</li><li style=\"margin-left: 0in; font-size: 14px;\">Manage assigned customer transactions from inquiry through resolution</li><li style=\"margin-left: 0in; font-size: 14px;\">Prioritize and multitask effectively across multiple communication channels</li><li style=\"margin-left: 0in; font-size: 14px;\">Continuously develop technical knowledge of our products, industry, and markets</li><li style=\"margin-left: 0in; font-size: 14px;\">Begin building relationships with vendors and business partners</li><li style=\"margin-left: 0in; font-size: 14px;\">Contribute to a supportive, team‑oriented environment built on trust and collaboration</li></ul><p style=\"margin-left:0in;\"><span style=\"font-size: 14px;\"><strong>Key Responsibilities</strong></span></p><ul type=\"disc\"><li style=\"margin-left: 0in; font-size: 14px;\">Be prepared and ready to work at the start of your scheduled shift</li><li style=\"margin-left: 0in; font-size: 14px;\">Handle and qualify inbound communications, including phone calls, sales emails, and live chats</li><li style=\"margin-left: 0in; font-size: 14px;\">Assist customers with:&nbsp;<ul type=\"circle\" style=\"font-size: initial;\"><li style=\"font-size: 14px;\">Standard pricing and product availability</li><li style=\"font-size: 14px;\">Order and purchase order status</li><li style=\"font-size: 14px;\">Returns and RMA processing</li><li style=\"font-size: 14px;\">General inquiries (directions, operational questions, etc.)</li><li style=\"font-size: 14px;\">Basic shipping quotes</li><li style=\"font-size: 14px;\">Entry‑level product recommendations based on knowledge level</li></ul></li><li style=\"margin-left: 0in; font-size: 14px;\">Perform basic order entry accurately and efficiently</li><li style=\"margin-left: 0in; font-size: 14px;\">Route calls and inquiries to appropriate departments as needed</li><li style=\"margin-left: 0in; font-size: 14px;\">Troubleshoot and report website issues</li><li style=\"margin-left: 0in; font-size: 14px;\">Process tax certificates, credit applications, and catalog requests</li><li style=\"margin-left: 0in; font-size: 14px;\">Manage live chat interactions (escalating technical inquiries when required)</li><li style=\"margin-left: 0in; font-size: 14px;\">Handle all returns for unassigned accounts and web orders, including follow‑up</li><li style=\"margin-left: 0in; font-size: 14px;\">Support unassigned web orders with customer communication and follow‑up</li><li style=\"margin-left: 0in; font-size: 14px;\">Enter and manage Kanban rush orders</li><li style=\"margin-left: 0in; font-size: 14px;\">Maintain and manage customer contact records (add, edit, activate/deactivate)</li><li style=\"margin-left: 0in; font-size: 14px;\">Become fluent in all aspects of order entry systems</li><li style=\"margin-left: 0in; font-size: 14px;\">Understand and adhere to the Employee Manual and Core Values</li></ul><p style=\"margin-left:0in;\"><span style=\"font-size: 14px;\"><strong>Skills and Qualifications</strong></span></p><ul type=\"disc\"><li style=\"margin-left: 0in; font-size: 14px;\">Strong empathy and customer‑first mindset</li><li style=\"margin-left: 0in; font-size: 14px;\">Ability to adapt and remain flexible in a fast‑paced environment</li><li style=\"margin-left: 0in; font-size: 14px;\">Calm, clear‑headed approach to problem‑solving</li><li style=\"margin-left: 0in; font-size: 14px;\">Excellent verbal and written communication skills</li><li style=\"margin-left: 0in; font-size: 14px;\">Proven active listening and interpersonal skills</li><li style=\"margin-left: 0in; font-size: 14px;\">Strong organizational, prioritization, and multitasking abilities</li><li style=\"margin-left: 0in; font-size: 14px;\">Proficiency with:&nbsp;<ul type=\"circle\" style=\"font-size: initial;\"><li style=\"font-size: 14px;\">Order entry and order status systems</li><li style=\"font-size: 14px;\">Stock and availability checks</li><li style=\"font-size: 14px;\">Microsoft Office (email, Word, inbox management)</li></ul></li><li style=\"margin-left: 0in; font-size: 14px;\">Ability to communicate professionally with customers, vendors, and team members</li><li style=\"margin-left: 0in; font-size: 14px;\">Comfortable navigating websites and third‑party tools for shipping, order tracking, and product research</li><li style=\"margin-left: 0in; font-size: 14px;\">Strong documentation habits and appreciation for efficiency</li><li style=\"margin-left: 0in; font-size: 14px;\">Intermediate understanding of the Markertek website and ability to assist customers through product selection and checkout</li><li style=\"margin-left: 0in; font-size: 14px;\">Professional demeanor in person, over the phone, and in writing</li></ul><h3 data-pasted=\"true\"><span style=\"font-size: 14px;\">Competitive Benefits Include:</span></h3><ul><li style=\"font-size: 14px;\">Medical, dental, and vision insurance</li><li style=\"font-size: 14px;\">Life insurance</li><li style=\"font-size: 14px;\">Paid time off</li><li style=\"font-size: 14px;\">401(k) retirement plan</li><li style=\"font-size: 14px;\">Profit‑sharing bonus program</li><li style=\"font-size: 14px;\">Employee Stock Ownership Plan (ESOP)</li></ul><p><span style=\"font-size: 14px;\"><strong>Additional Information:</strong></span></p><p><span style=\"font-size: 14px;\">Tower Products Incorporated<br>100% Employee‑Owned<br>Located in Saugerties, NY<br>Equal Opportunity Employer (EOE)</span></p><p style=\"margin-left:0in;\"><em><span style=\"font-size: 14px;\">This job description is not intended to be an exhaustive list of duties or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.</span></em></p></div></div>\n<br/>Mon - Fri, 8:30am - 5:00pm<br/>Full-time, 40 hours a week, In-house",
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