Administrative Assistant IV - Grievance Analyst - Administrative Review and Risk Management - Huntsville (028003)

JOB SUMMARY Performs advanced administrative support work for the Offender Grievance Program. Work involves providing and coordinating administrative support including disseminating information; developing filing systems; preparing and editing reports and documents; and providing guidance to others. Works under limited supervision with moderate latitude for the use of initiative and independent judgment. ESSENTIAL FUNCTIONS A. Performs advanced administrative support and technical program assistance work for the Offender Grievance Program; and responds to inquiries regarding technical program and administrative rules, regulations, policies, and procedures. B. Assists in researching technical and policy issues pertaining to offender grievances; and coordinates the preparation, editing, and distribution of correspondence, reports, studies, forms, and other documents. C. Conducts investigations of reported and suspected violations of agency rules. D. Prepares, interprets, and disseminates information concerning program policies and procedures; and develops and maintains filing, record keeping, and records management systems to include automated information systems. * Performs a variety of marginal duties not listed, to be determined and assigned as needed. MINIMUM QUALIFICATIONS A. Education, Experience, and Training 1. Graduation from an accredited senior high school or equivalent or GED. 2. Three years full-time, wage-earning customer service, clerical, secretarial, administrative support, technical program support, or data gathering and assessment experience. Fifteen semester hours from a college or university accredited by an organization recognized by the Council for Higher Education accreditation (CHEA) or by the United States Department of Education (USDE) may be substituted for each six months of experience. 3. Investigation experience preferred. Knowledge and Skills 1. Knowledge of office practices and procedures. 2. Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred. 3. Skill to communicate ideas and instructions clearly and concisely. 4. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public. 5. Skill to interpret and apply rules, regulations, policies, and procedures. 6. Skill in problem-solving techniques. 7. Skill in the use of computers and related equipment in a stand-alone or local area network environment. 8. Skill in the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs. 9. Skill to prepare and maintain accurate records, files, and reports. 10. Skill to plan work in order to meet established guidelines. 11. Skill to review technical data and prepare technical reports. ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate motor equipment. B. Conditions include working inside, working around machines with moving parts and moving objects, radiant and electrical energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane. C. Equipment (machines, tools, devices) used in performing only the essential functions include computer and related equipment, calculator, copier, fax machine, telephone, dolly, and automobile. Please note that applications submitted via handwritten forms, email, mail, or fax will not be accepted. Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment, supervisor’s name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who contacts you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request. Only candidates selected for an interview will be contacted. *Outside applicants will be required to submit to pre-employment drug testing as a condition of employment. * Questions regarding this posting may be directed to: Harmony Lopez Human Resources Headquarters 2 Financial Plaza, STE 600 Huntsville, TX 77340 PH (936) 437-3139 EMAIL [email protected] Please note that applications submitted via handwritten forms, email, mail, or fax will not be accepted. Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment, supervisor’s name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who contacts you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request. Only candidates selected for an interview will be contacted. *Outside applicants will be required to submit to pre-employment drug testing as a condition of employment. * Questions regarding this posting may be directed to: Harmony Lopez Human Resources Headquarters 2 Financial Plaza, STE 600 Huntsville, TX 77340 PH (936) 437-3139 EMAIL [email protected] The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met. Military Crosswalk Guide - Prepared by the State Auditor's Office Texas State Auditor's Office - Job Descriptions The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met. Military Crosswalk Guide - Prepared by the State Auditor's Office Texas State Auditor's Office - Job Descriptions The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. You may make copies of this application and enter different position titles, but each copy must be signed. Resumes will not be accepted in lieu of applications, unless specifically stated in the job vacancy notice. The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. You may make copies of this application and enter different position titles, but each copy must be signed. Resumes will not be accepted in lieu of applications, unless specifically stated in the job vacancy notice.

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