Customer Service Agent

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          "text": "<p>Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the&#xa0;Export Department</p><p><strong>Major Duties and Responsibilities</strong></p><ul><li>Ensure smooth and timely freight process flow</li><li>Ensure accurate and timely data entry into our operational system</li><li>Track and Trace Transcon files and reporting</li><li>Ensure accurate and timely client and vendor billing</li><li>Ensure delivery of freight and timely clearance when applicable</li><li>Interact with customers in arranging their shipments to meet customers service standards</li><li>Contribute and maintain good relationships with suppliers</li><li>Meet compliance at all times?</li><li>Network communications, timely responses to emails and requests</li><li>Meet KPI standards in accordance with Company policy</li><li>Understand customers procedures and maintain updated internal DLSOPs</li><li>Meet KPI standards in accordance with the Company’s procedures&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;</li><li>Network communications, timely responses to emails and requests (internal and external)</li><li>Escalation of problems to Management when necessary</li><li>Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.&#xa0;</li><li>Adhere to the company’s 10 cultural attributes:&#xa0; Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.</li><li><p><strong>Knowledge:</strong></p></li><li>Expeditors’ Company Policies and Procedures</li><li>Basic local regulatory knowledge for compliance</li><li>Global Logistics Industry knowledge</li></ul>",
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          "title": "Qualifications"
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        "companyDescription": {
          "text": "<p>“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder</p><p>Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.</p><ul><li>15,000 trained professionals</li><li>250+ locations worldwide</li><li>Fortune 500</li><li>Globally unified systems</li></ul>",
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