NOC Support Analyst

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  "last_changed_at": "2026-05-30T05:45:59.827Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Quito, Pichincha, 170506, Ecuador",
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    "region": "Pichincha",
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  "inferred_at": "2026-06-06T10:23:30.027Z",
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  "workplace_type": "on_site",
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{
  "list_job": {
    "id": "575",
    "isRemote": null,
    "location": {
      "city": "Quito",
      "state": "Pichincha"
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    "jobOpeningName": "NOC Support Analyst",
    "departmentLabel": "NOC",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Quito",
      "state": "Pichincha",
      "postalCode": "170506",
      "addressCountry": "Ecuador"
    },
    "datePosted": "2026-03-30",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">About EdgeUno</span><br></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">EdgeUno is a US-based technology infrastructure company headquartered in Miami, with a strong operational presence across Latin America, including Colombia, Brazil, Argentina, Peru, and Ecuador. We enable digital businesses to scale with high performance and reliability by providing connectivity, IP Transit, private networks, data center, bare metal, and cloud solutions to ISPs, hyperscalers, content providers, and global technology companies. Through our own infrastructure platform and strategic interconnection with major global hubs, we deliver low latency, security, and operational resilience across the Americas and beyond. </span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Role Overview</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The NOC Support Analyst works closely with the Network Engineering Team to monitor and support EdgeUno’s network infrastructure across Latin America. This includes backbone connectivity, data center environments, and interconnections with ISPs, CDNs, and enterprise customers.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The role is critical to ensuring network stability, performance, and availability, acting as the first point of detection and response for network incidents, while contributing to continuous improvement of operational processes and customer experience.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Core Responsibilities</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Monitor network infrastructure and services using tools such as Zabbix, LibreNMS, Grafana, or similar</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Identify and analyze network events, including latency, packet loss, link degradation, and service outages</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Perform initial troubleshooting across Layer 2 and Layer 3 environments (switching and routing)</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Support incident management by opening, tracking, and updating tickets following defined SLAs and escalation procedures</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Communicate effectively with internal teams, customers, and external providers during incidents and service requests</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Escalate complex issues to Network Engineering or field teams with a clear diagnostic context</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Assist in maintaining network documentation, runbooks, and monitoring configurations</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Collaborate with engineering teams on network changes, maintenance activities, and improvements</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Ensure accurate logging of incidents, actions taken, and resolutions within internal systems</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Work on-site as part of a 24/7 shift-based operation</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Requirements</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• English level B2 or higher (mandatory for daily communication)<br>• Knowledge of networking concepts, including TCP/IP, routing, and switching<br>• Familiarity with Layer 2 and Layer 3 fundamentals (VLANs, IP addressing, routing concepts such as OSPF or BGP is a plus)<br>• Experience or exposure to network monitoring tools (Zabbix, LibreNMS, Grafana, or similar)<br>• Understanding of incident handling, ticketing systems, and escalation workflows<br>• Ability to troubleshoot technical issues in a structured and analytical way<br>• Strong communication skills and ability to operate in a fast-paced, high-availability environment<br>• Willingness to work in rotating shifts, including weekends and holidays</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Nice to have</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Certifications such as CCNA, JNCIA, or equivalent</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Exposure to WAN technologies, BGP peering, or service provider environments</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Familiarity with optical links, port monitoring, or basic hardware diagnostics</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">What We Offer</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Competitive compensation package</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• High-quality healthcare and additional benefits</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• Training and development opportunities for career growth</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">• A collaborative and trust-driven environment where ideas are valued and partnerships are encouraged</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Note:</span> Please submit your resume in English. </span></p>",
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    "jobOpeningName": "NOC Support Analyst",
    "departmentLabel": "NOC",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://edgeuno.bamboohr.com/careers/575",
    "employmentStatusLabel": "Full-Time"
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