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Practice Manager

Fb1e384d 546a 4e58 A0df 0487273a2af7 19000101 000001 · Needham, MA, US, Needham, MA · Active · $100,000–$110,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyFb1e384d 546a 4e58 A0df 0487273a2af7 19000101 000001
TitlePractice Manager
Normalized title-
Department / team-
LocationNeedham, MA, United States
Work model-
Employment type-
Salary$100,000–$110,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-02-25 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Fb1e384d 546a 4e58 A0df 0487273a2af7 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Needham.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFb1e384d 546a 4e58 A0df 0487273a2af7 19000101 000001
Source6d93e380-73a7-4151-978d-32ae6302ba24
ATS providerADP Workforce Now Recruiting

Description

About the Role Chestnut Dental Associates is seeking an experienced Practice Manager II to lead the day-to-day operations of our Needham, MA practice. This role is responsible for driving performance, ensuring exceptional patient care, and fostering a strong, engaged team culture. The Practice Manager partners closely with providers and staff to optimize scheduling, improve efficiency, maintain compliance, and achieve production and collection goals. If you are a hands-on leader who thrives in a fast-paced dental environment and knows how to balance people, performance, and process — we’d love to meet you. Job Title: Practice Manager III Department/Location: Needham, MA Reports To: Chief Operating Officer FLSA Status : Non-Exempt Position Summary The Practice Manager is responsible for overseeing the day-to-day operations for the Needham dental practice at Chestnut Dental Associates. The Practice Manager is responsible for ensuring exceptional patient care, operational efficiency, and team engagement. This role provides leadership to both administrative and clinical staff, partners closely with providers and staff to optimize scheduling and service delivery and ensures compliance with regulatory and organizational standards. The Practice Manager drives production and performance goals, fosters a positive workplace culture, and supports the doctors in achieving overall practice objectives. Essential Responsibilities Operational Leadership Oversee daily administrative and clinical operations, ensuring efficient workflows and exceptional patient experiences. Manage and optimize the patient scheduling system to maximize productivity and resource utilization. Audit schedules regularly to minimize errors, reduce gaps, and improve efficiency. Ensure proper handling of patient appointments, cancellations, and last-minute schedule adjustments. Monitor daily metrics and prepare weekly reports to guide strategic decision-making. Lead and execute assigned projects to support practice growth and organizational initiatives. Oversite of office financial performance, monitoring expenses, supply management and costs Responsible for timecard management and personnel time management. Team Leadership & Human Resources Provide hands-on leadership and support to administrative (front desk) and clinical teams. Lead recruitment, interviewing, hiring, onboarding, and termination processes. Conduct performance evaluations, provide ongoing feedback, and manage disciplinary actions when necessary. Works collaboratively with human resources and leadership on personnel matters, staffing, recruitment, hiring and performance management. Maintain employee records, attendance tracking, and compliance documentation. Review and approve time-off requests while maintaining optimal patient coverage. Ensure timely and effective training of staff on systems, policies, procedures, and compliance requirements. Conduct continuous performance assessments to ensure accuracy, efficiency, and professional development. Lead daily huddles and regular staff meetings to promote communication, collaboration, and accountability. Foster a culture of respect, teamwork, accountability, and professional growth. Provider & Patient Relations Build and maintain strong working relationships with doctors. Lead monthly doctor meetings to review performance, address concerns, and align on goals. Anticipate and support provider needs to enhance clinical productivity. Respond promptly and professionally to doctor, patient, and employee concerns. Resolve patient issues in accordance with company policies, healthcare regulations, and dental board standards. Compliance & Performance Management Ensure regulatory compliance with HIPPA, OSHA and dental board requirements. Ensure clinical staff licensure and documentation Monitor and drive performance benchmarks, including production, collections, and schedule efficiency. Hold self and team accountable for meeting organizational expectations and deliverables. Performance Benchmarks Office Production Office Collections No-Show and Cancellation Rate (10% or less) Schedule Utilization and Efficiency Team Engagement and Retention Qualifications & Experience At least 7 years of dental practice management experience required Experience with Open Dental software preferred Project management experience strongly preferred Strong understanding of dental office workflows, billing, and compliance Leadership Competencies Exceptional organizational and time management skills Ability to manage multiple priorities simultaneously Strong decision-making and problem-solving abilities Demonstrated ability to lead by example Ability to positively influence culture, morale, and team performance Excellent communication and interpersonal skills Education Bachelor’s degree required At least seven years of dental management experience required (clinical and administrative0 Open Dental Systems experience preferred Project Management experience required

Full job record

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Source ID6d93e380-73a7-4151-978d-32ae6302ba24
Board ID6d93e380-73a7-4151-978d-32ae6302ba24
Provideradp_workforcenow
Provider Job Key541752
TitlePractice Manager
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Statusactive
Activeyes
Location TextNeedham, MA, US, Needham, MA
Department—
Team—
Employment Type—
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CountryUnited States
RegionMA
CityNeedham
Salary Raw100000.00 To 110000.00 (USD) Annually
Salary Min100,000
Salary Max110,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fb1e384d-546a-4e58-a0df-0487273a2af7&ccId=19000101_000001&lang=en_US&type=JS&jobId=541752&jwId=9201252799779_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fb1e384d-546a-4e58-a0df-0487273a2af7&ccId=19000101_000001&lang=en_US&type=JS&jobId=541752&jwId=9201252799779_1
First Seen At2026-05-31 18:35:30Z
Last Seen At2026-06-06 12:59:38Z
Last Checked At2026-06-06 12:59:38Z
Last Changed At2026-06-06 12:59:38Z
Inactive At—
Source Posted At2026-02-25 17:36:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;text-align:center;' data-pasted=\"true\"><span style=\"font-size: 18px; font-family: arial, sans-serif;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-size: 18px; font-family: arial, sans-serif;\">&nbsp;</span></p><h3 data-start=\"47\" data-end=\"67\" data-pasted=\"true\"><span style=\"font-size: 18px; font-family: arial, sans-serif;\">About the Role</span></h3><p data-start=\"69\" data-end=\"340\"><span style=\"font-size: 18px; font-family: arial, sans-serif;\">Chestnut Dental Associates is seeking an experienced <strong data-start=\"122\" data-end=\"144\">Practice Manager II</strong> to lead the day-to-day operations of our Needham, MA practice. This role is responsible for driving performance, ensuring exceptional patient care, and fostering a strong, engaged team culture.</span></p><p data-start=\"342\" data-end=\"673\" data-is-last-node=\"\" data-is-only-node=\"\"><span style=\"font-size: 18px; font-family: arial, sans-serif;\">The Practice Manager partners closely with providers and staff to optimize scheduling, improve efficiency, maintain compliance, and achieve production and collection goals. If you are a hands-on leader who thrives in a fast-paced dental environment and knows how to balance people, performance, and process &mdash; we&rsquo;d love to meet you.</span></p><p data-start=\"342\" data-end=\"673\" data-is-last-node=\"\" data-is-only-node=\"\"><span style=\"font-size: 18px; font-family: arial, sans-serif;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;text-align:center;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><strong>Job Title:</strong> Practice Manager III<br><strong>Department/Location:</strong> Needham, MA<br><strong>Reports To:</strong> Chief Operating Officer<br><strong>FLSA Status</strong>: Non-Exempt<br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><strong>Position Summary</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\">The Practice Manager is responsible for overseeing the day-to-day operations for the Needham dental practice at Chestnut Dental Associates. &nbsp;The Practice Manager is responsible for ensuring&nbsp;exceptional patient care, operational efficiency, and team engagement. This role provides leadership to both administrative and clinical staff, partners closely with providers and staff to optimize scheduling and service delivery and ensures compliance with regulatory and organizational standards.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\">The Practice Manager drives production and performance goals, fosters a positive workplace culture, and supports the doctors in achieving overall practice objectives.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><strong>Essential Responsibilities</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><strong>Operational Leadership</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Oversee daily administrative and clinical operations, ensuring efficient workflows and exceptional patient experiences.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Manage and optimize the patient scheduling system to maximize productivity and resource utilization.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Audit schedules regularly to minimize errors, reduce gaps, and improve efficiency.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Ensure proper handling of patient appointments, cancellations, and last-minute schedule adjustments.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Monitor daily metrics and prepare weekly reports to guide strategic decision-making.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Lead and execute assigned projects to support practice growth and organizational initiatives.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Oversite of office financial performance, monitoring expenses, supply management and costs</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Responsible for timecard management and personnel time management.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><strong>Team Leadership &amp; Human Resources</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Provide hands-on leadership and support to administrative (front desk) and clinical teams.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Lead recruitment, interviewing, hiring, onboarding, and termination processes.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Conduct performance evaluations, provide ongoing feedback, and manage disciplinary actions when necessary.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Works collaboratively with human resources and leadership on personnel matters, staffing, recruitment, hiring and performance management.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Maintain employee records, attendance tracking, and compliance documentation.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Review and approve time-off requests while maintaining optimal patient coverage.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Ensure timely and effective training of staff on systems, policies, procedures, and compliance requirements.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Conduct continuous performance assessments to ensure accuracy, efficiency, and professional development.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Lead daily huddles and regular staff meetings to promote communication, collaboration, and accountability.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Foster a culture of respect, teamwork, accountability, and professional growth.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><strong>Provider &amp; Patient Relations</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Build and maintain strong working relationships with doctors.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Lead monthly doctor meetings to review performance, address concerns, and align on goals.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Anticipate and support provider needs to enhance clinical productivity.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Respond promptly and professionally to doctor, patient, and employee concerns.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Resolve patient issues in accordance with company policies, healthcare regulations, and dental board standards.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><strong>Compliance &amp; Performance Management</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Ensure regulatory compliance with HIPPA, OSHA and dental board requirements.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Ensure clinical staff licensure and documentation</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Monitor and drive performance benchmarks, including production, collections, and schedule efficiency.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Hold self and team accountable for meeting organizational expectations and deliverables.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><strong>Performance Benchmarks</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Office Production</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Office Collections</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">No-Show and Cancellation Rate (10% or less)</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Schedule Utilization and Efficiency</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Team Engagement and Retention</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><strong>&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><strong>Qualifications &amp; Experience</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">At least 7 years of dental practice management experience required</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Experience with Open Dental software preferred</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Project management experience strongly preferred</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Strong understanding of dental office workflows, billing, and compliance</li></ul></div><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><strong>Leadership Competencies</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Exceptional organizational and time management skills</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Ability to manage multiple priorities simultaneously</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Strong decision-making and problem-solving abilities</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Demonstrated ability to lead by example</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Ability to positively influence culture, morale, and team performance</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Excellent communication and interpersonal skills</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\"><strong>Education</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Bachelor&rsquo;s degree required</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">At least seven years of dental management experience required (clinical and administrative0</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Open Dental Systems experience preferred</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Project Management experience required</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif;\">&nbsp;</span></p></div>\n",
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