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Home › Companies › Fbb94cb3 Cbb5 4d4b 8225 770829b92d51 19000101 000001 › HNL Airport- FT Customer Service Agent

HNL Airport- FT Customer Service Agent

Fbb94cb3 Cbb5 4d4b 8225 770829b92d51 19000101 000001 · Honolulu, HI, US, Honolulu, HI · Active · $16–$16 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyFbb94cb3 Cbb5 4d4b 8225 770829b92d51 19000101 000001
TitleHNL Airport- FT Customer Service Agent
Normalized title-
Department / team-
LocationHonolulu, HI, United States
Work model-
Employment typeFull Time
Salary$16–$16 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2024-12-20 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Honolulu.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFbb94cb3 Cbb5 4d4b 8225 770829b92d51 19000101 000001
Source98f7608c-9753-4425-8424-3b490acb3e9e
ATS providerADP Workforce Now Recruiting

Description

S urf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age. JOB TITLE: Airport Customer Service Agent – customer service & ramp DEPARTMENT: Customer Service LOCATION: Honolulu, HI REPORTS TO: Station Manager FLSA STATUS: Non-Exempt POSITION SUMMARY: The Airport Customer Service Agent (Ramp) is our primary representative at our airport stations. Their primary responsibilities include all ramp duties; However, the incumbent will be cross-trained to perform customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. KEY RESPONSIBILITIES Ensuring FAA, Airline and airport regulations are followed Enforcing safety/security measures and protecting sensitive zones Creating and modifying reservations Checking in passengers; safely loading and unloading passengers Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight Reviewing baggage tags for accuracy Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements Making announcements over a public address system Processing credit card payments Directing aircraft parking and dispatch on the ramp After training, towing aircraft to proper parking positions on the ramp Maintaining work area and mechanical equipment in proper order Any other duties assigned. This position does not directly supervise others QUALIFICATIONS: Knowledge, Skills & Abilities: Excellent written and verbal communication skills Able to read, write and speak English effectively Able to maintain eye contact when speaking with customers Professional in appearance and manner Ability to learn, understand and communicate the terms of the company’s Contract of Carriage Courteous in all interactions Able to interact effectively with passengers, co-workers and management Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations Ability to diffuse stressful situations Detail-oriented and self-motivated Education: High school diploma or equivalent Miscellaneous Requirements: Valid driver’s license and reliable transportation Computer skills – ability to learn reservation and phone systems, proficient with a PC Basic math abilities Ability to work within a 24/7 operation including holidays Ability to pass 10-year background check and pre-employment drug screen At least 21 years of age Authorized to work in the United States Work Experience: Prefer at least 1 year of prior customer service experience Mental Requirements: Level 2 Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical requirements: Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time Must be able to stand for extended periods of time Must be able to work in all weather conditions and in confined spaces Must have sufficient vision and ability to safely perform the essential functions of the position. Must be able to meet all physical requirements related to aircraft weight limitations before and during employment. Activity Approximate % of Time Sitting: 5 Standing: 70 Walking: 25 100% Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Varied: 100% Degree of Hand Eye Coordination Required: Computer: Varies Phone: Varies Photocopier, fax machine: Varies Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5% BENEFITS: Competitive Salary: Attractive compensation package based on experience. Health & Wellness: Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. Additional benefits include air ambulance coverage, short-term disability, pet insurance, health savings accounts, company-paid life insurance and a retirement/ 401(k) plan. Eligibility for any benefit begins the first day of the month following 30 days of employment. Generous PTO plus paid holidays throughout the calendar year. Team member Discounts: As a member of the airline community, team members and immediate family members have access to the My ID Travel program. This program provides travel privileges on participating airlines, including: Flight tickets at a significant discount Discounts on hotels and resorts Car rentals at reduced rates Discounted cruises At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Surf Air Mobility participates in E-Verify.

Full job record

Job IDa11c4a67d565893328232c6ef1dfdd8707908c0d
Org IDa21752a0-ea85-4ec3-9bba-2ab9f764e321
Source ID98f7608c-9753-4425-8424-3b490acb3e9e
Board ID98f7608c-9753-4425-8424-3b490acb3e9e
Provideradp_workforcenow
Provider Job Key498147
TitleHNL Airport- FT Customer Service Agent
Normalized Title—
Statusactive
Activeyes
Location TextHonolulu, HI, US, Honolulu, HI
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionHI
CityHonolulu
Salary Raw16 To 16 (USD) Hourly
Salary Min16
Salary Max16
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fbb94cb3-cbb5-4d4b-8225-770829b92d51&ccId=19000101_000001&lang=en_US&type=JS&jobId=498147&jwId=9200754116061_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fbb94cb3-cbb5-4d4b-8225-770829b92d51&ccId=19000101_000001&lang=en_US&type=JS&jobId=498147&jwId=9200754116061_1
First Seen At2026-05-31 18:44:33Z
Last Seen At2026-06-06 13:20:14Z
Last Checked At2026-06-06 13:20:14Z
Last Changed At2026-06-06 13:20:14Z
Inactive At—
Source Posted At2024-12-20 22:09:00Z
Source Updated At—
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Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" id=\"isPasted\"><div><div style=\"line-height: 1;\">S<span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">urf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age. <strong data-pasted=\"true\">&nbsp;</strong></span></div><p><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><br></span></p></div><p style=\"margin: 0px 0px 12px; padding: 0px; width: 576.321px; display: block;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong>JOB TITLE:</strong> Airport Customer Service Agent &ndash; customer service &amp; ramp<br><strong>DEPARTMENT:</strong> Customer Service<br><strong>LOCATION:</strong> Honolulu, HI<br><strong>REPORTS TO:</strong> Station Manager<br><strong>FLSA STATUS:</strong> Non-Exempt</span></p><p style='box-sizing: inherit; margin: 0px 0px 10px; padding: 0px; font-family: \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 14px; letter-spacing: normal; font-weight: 400; line-height: 1.43; color: rgb(75, 75, 75); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><br><strong>POSITION SUMMARY:</strong><br>The Airport Customer Service Agent (Ramp) is our primary representative at our airport stations. Their primary responsibilities include all ramp duties; However, the incumbent will be cross-trained to perform customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.<br><br><strong>KEY RESPONSIBILITIES</strong></span></p><ul><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Ensuring FAA, Airline and airport regulations are followed</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Enforcing safety/security measures and protecting sensitive zones</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Creating and modifying reservations</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Checking in passengers; safely loading and unloading passengers</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Reviewing baggage tags for accuracy</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Making announcements over a public address system</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Processing credit card payments</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Directing aircraft parking and dispatch on the ramp</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">After training, towing aircraft to proper parking positions on the ramp</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Maintaining work area and mechanical equipment in proper order</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Any other duties assigned.</li></ul><p style=\"margin: 0px 0px 12px; padding: 0px; width: 576.321px; display: block;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><br>This position does not directly supervise others</span></p><div style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;\"><p style=\"margin: 0px 0px 12px; padding: 0px; width: 576.321px; display: block;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong>QUALIFICATIONS:</strong></span></p><p style=\"margin: 0px 0px 12px; padding: 0px; width: 576.321px; display: block;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Knowledge, Skills &amp; Abilities:</span></p><ul><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Excellent written and verbal communication skills</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Able to read, write and speak English effectively</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Able to maintain eye contact when speaking with customers</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Professional in appearance and manner</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Ability to learn, understand and communicate the terms of the company&rsquo;s Contract of Carriage</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Courteous in all interactions</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Able to interact effectively with passengers, co-workers and management</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Ability to diffuse stressful situations</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Detail-oriented and self-motivated</li></ul><p><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Education:</span></p><ul><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">High school diploma or equivalent</li></ul><p style=\"margin: 0px 0px 12px; padding: 0px; width: 576.321px; display: block;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Miscellaneous Requirements:</span></p><ul><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Valid driver&rsquo;s license and reliable transportation</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Computer skills &ndash; ability to learn reservation and phone systems, proficient with a PC</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Basic math abilities</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Ability to work within a 24/7 operation including holidays</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Ability to pass 10-year background check and pre-employment drug screen</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">At least 21 years of age</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Authorized to work in the United States</li></ul><p style=\"margin: 0px 0px 12px; padding: 0px; width: 576.321px; display: block;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><br>Work Experience:</span></p><ul><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Prefer at least 1 year of prior customer service experience</li></ul><p style=\"margin: 0px 0px 12px; padding: 0px; width: 576.321px; display: block;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Mental Requirements:</span></p><p style=\"margin: 0px 0px 12px; padding: 0px; width: 576.321px; display: block;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Level 2</span></p><p data-pasted=\"true\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Level 1 &ndash; Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.</span></p><p><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Level 2 &ndash; Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables</span></p><p><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Level 3 &ndash; Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.</span></p><p style=\"margin: 0px 0px 12px; padding: 0px; width: 576.321px; display: block;\" id=\"isPasted\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Physical requirements:</span></p><ul><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Must be able to stand for extended periods of time</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Must be able to work in all weather conditions and in confined spaces</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Must have sufficient vision and ability to safely perform the essential functions of the position.</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Must be able to meet all physical requirements related to aircraft weight limitations before and during employment.</li></ul><p><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong>Activity Approximate % of Time<br></strong>Sitting: 5<br>Standing: 70<br>Walking: 25<br>100%<strong><br><br>Machines and Equipment Used:<br></strong>Machines, Equipment, Tools<br>Approximate % of Time</span></p><p><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Varied: 100%<br><br><strong>Degree of Hand Eye Coordination Required:</strong><br>Computer: Varies<br>Phone: Varies<br>Photocopier, fax machine: Varies</span></p><p style=\"margin: 0px 0px 12px; padding: 0px; width: 576.321px; display: block;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><br>Approximate percentage of time incumbent spends in &ldquo;on-the-job&rdquo; travel, including commuting to regular work locations: less than 5%</span></p><p style=\"margin: 0px 0px 12px; padding: 0px; width: 576.321px; display: block;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><br></span></p><p id=\"isPasted\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong>BENEFITS:</strong></span></p><ul><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Competitive Salary: Attractive compensation package based on experience.&nbsp;</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Health &amp; Wellness: Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. &nbsp;Additional benefits include air ambulance coverage, short-term disability, pet insurance, health savings accounts, company-paid life insurance and a retirement/ 401(k) plan. Eligibility for any benefit begins the first day of the month following 30 days of employment. &nbsp;</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Generous PTO plus paid holidays throughout the calendar year.&nbsp;</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Team member Discounts: As a member of the airline community, team members and immediate family members have access to the My ID Travel program. This program provides travel privileges on participating airlines, including:&nbsp;<ul style=\"color: initial; font-size: initial; font-family: initial;\"><li data-pasted=\"true\" style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Flight tickets at a significant discount</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Discounts on hotels and resorts</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Car rentals at reduced rates</li><li style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Discounted cruises</li></ul></li></ul><p data-pasted=\"true\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">&nbsp;At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.</span></p><p><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Surf Air Mobility participates in E-Verify. </span></p></div><div><div class=\"fr-view\"><div><div><div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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