Studio Manager - Boutique Pilates

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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">About Mantra Fitness</span><span style=\"font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-size: 10pt\">Mantra Fitness is a boutique fitness brand built on strength, connection, and elevated standards. Rooted in the Mantra Method, our studios deliver a premium experience that blends physical challenge, thoughtful programming, and genuine community. We are growing intentionally and looking for leaders who take ownership, execute with excellence, and care deeply about people and performance.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Role Purpose</span></p>\n<p><span style=\"font-size: 10pt\">The Studio Manager is the operational and cultural leader of a single Mantra Fitness location. This role is fully accountable for studio performance, team leadership, and delivering a consistently elevated member experience.</span></p>\n<p><span style=\"font-size: 10pt\">This is not a passive management role. The Studio Manager owns execution — day-to-day operations, staff performance, sales outcomes, and community engagement. Success is measured by clearly defined performance metrics, not effort alone.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Compensation &amp; Performance Alignment</span></p>\n<p><span style=\"font-size: 10pt\">This role includes a competitive base salary and a performance-based bonus structure designed to reward strong execution and consistent results.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Base Salary Range:</span><span style=\"font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-size: 10pt\">$55,000–$65,000 annually, commensurate with experience and scope of responsibility.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Performance-Based Bonus Opportunity:</span><span style=\"font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-size: 10pt\">Studio Managers are eligible for additional annual bonus compensation tied to studio KPIs. When targets are met or exceeded, total annual compensation is expected to reach </span><span style=\"font-size: 10pt; font-weight: bold\">$75,000–$80,000+</span><span style=\"font-size: 10pt\">.</span></p>\n<p><span style=\"font-size: 10pt\">Bonus eligibility is directly tied to measurable outcomes, including:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Monthly studio revenue vs. goal</span></li>\n<li><span style=\"font-size: 10pt\">Membership growth and retention</span></li>\n<li><span style=\"font-size: 10pt\">Class utilization</span></li>\n<li><span style=\"font-size: 10pt\">Team stability and front desk performance</span></li>\n<li><span style=\"font-size: 10pt\">Cleanliness, brand standards, and operational execution</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Compensation growth is earned through results, not tenure. Compensation is reviewed on a structured cadence and may evolve based on performance, business needs, and leadership alignment.</span><span style=\"font-size: 10pt\"><br></span><span style=\"font-size: 10pt\">Specific compensation terms are governed by individual offer letters, which control in the event of any inconsistency.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Compensation Philosophy</span></p>\n<p><span style=\"font-size: 10pt\">Compensation for this role is directly aligned with performance against clearly defined Key Performance Indicators (KPIs) and adherence to Mantra Fitness standards and values.</span></p>\n<p><span style=\"font-size: 10pt\">Specific salary, bonus eligibility, teaching expectations, and review cadence are outlined in individual offer letters and the Compensation &amp; Incentives Guide. Compensation may evolve based on performance, tenure, and business needs.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Core Accountabilities</span></p>\n<p><span style=\"font-size: 10pt\">The Studio Manager is accountable for:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Financial performance of their assigned studio</span></li>\n<li><span style=\"font-size: 10pt\">Quality and consistency of the member experience</span></li>\n<li><span style=\"font-size: 10pt\">Performance, engagement, and retention of front desk staff</span></li>\n<li><span style=\"font-size: 10pt\">Operational readiness, cleanliness, and safety of the studio</span></li>\n<li><span style=\"font-size: 10pt\">Upholding Mantra Fitness brand standards and culture daily</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Studio Operations</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Open and close the studio according to established SOPs</span></li>\n<li><span style=\"font-size: 10pt\">Ensure daily cleanliness, safety, and readiness of the studio</span></li>\n<li><span style=\"font-size: 10pt\">Monitor inventory of supplies and retail items; place orders as needed</span></li>\n<li><span style=\"font-size: 10pt\">Identify and resolve operational issues promptly and professionally</span></li>\n<li><span style=\"font-size: 10pt\">Maintain compliance with company policies, procedures, and safety standards</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Team Leadership &amp; Staff Management</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Schedule front desk staff to ensure full coverage during operating hours</span></li>\n<li><span style=\"font-size: 10pt\">Hire, onboard, train, and coach front desk associates</span></li>\n<li><span style=\"font-size: 10pt\">Set clear expectations around customer service, hospitality, and professionalism</span></li>\n<li><span style=\"font-size: 10pt\">Lead regular staff meetings and team huddles</span></li>\n<li><span style=\"font-size: 10pt\">Provide ongoing performance feedback and address gaps directly</span></li>\n<li><span style=\"font-size: 10pt\">Foster a culture of accountability, teamwork, and ownership</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Member Experience &amp; Community</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Serve as a visible, present leader in the studio</span></li>\n<li><span style=\"font-size: 10pt\">Greet members and build strong, professional relationships</span></li>\n<li><span style=\"font-size: 10pt\">Handle member questions, concerns, and escalations with empathy and authority</span></li>\n<li><span style=\"font-size: 10pt\">Support onboarding of new members to ensure clarity around programming and policies</span></li>\n<li><span style=\"font-size: 10pt\">Promote studio events, challenges, specials, and community initiatives</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Scheduling &amp; Instructor Support</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Manage class schedules, instructor shifts, and substitute coverage using ClubReady</span></li>\n<li><span style=\"font-size: 10pt\">Communicate schedule changes clearly to instructors, staff, and members</span></li>\n<li><span style=\"font-size: 10pt\">Track attendance, waitlists, and cancellations to optimize utilization</span></li>\n<li><span style=\"font-size: 10pt\">Support instructors with in-studio needs, equipment, and transitions</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Business Development &amp; Local Marketing</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Execute local B2B marketing initiatives in partnership with leadership</span></li>\n<li><span style=\"font-size: 10pt\">Build and maintain relationships with local businesses and community partners</span></li>\n<li><span style=\"font-size: 10pt\">Coordinate with the Social Media &amp; Marketing Manager on promotions and content</span></li>\n<li><span style=\"font-size: 10pt\">Represent Mantra Fitness at local events and grassroots marketing efforts</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Reporting &amp; Collaboration</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Submit accurate weekly reports covering attendance, sales, retention, and KPIs</span></li>\n<li><span style=\"font-size: 10pt\">Proactively communicate operational or performance issues to leadership</span></li>\n<li><span style=\"font-size: 10pt\">Collaborate with the Master Trainer on instructor support and development</span></li>\n<li><span style=\"font-size: 10pt\">Partner with administrative and HR teams on hiring, onboarding, and compliance</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Performance Indicators (KPIs)</span></p>\n<p><span style=\"font-size: 10pt\">Studio Managers are evaluated on the performance of one studio, including:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Class Utilization Percentage</span></li>\n<li><span style=\"font-size: 10pt\">Lead-to-Membership Conversion Rate</span></li>\n<li><span style=\"font-size: 10pt\">Member Retention Rate</span></li>\n<li><span style=\"font-size: 10pt\">Monthly Studio Revenue vs. Goal</span></li>\n<li><span style=\"font-size: 10pt\">Net Membership Growth</span></li>\n<li><span style=\"font-size: 10pt\">Front Desk Staff Retention and Engagement</span></li>\n<li><span style=\"font-size: 10pt\">Customer Satisfaction (CSAT / NPS)</span></li>\n<li><span style=\"font-size: 10pt\">Cleanliness and Brand Standards Audit Scores</span></li>\n<li><span style=\"font-size: 10pt\">Number of Local Partnerships and Community Events</span></li>\n<li><span style=\"font-size: 10pt\">Accuracy and Timeliness of Reporting</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Performance bonuses and continued role growth are tied directly to these metrics.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Required Qualifications</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">2–3 years of experience in customer-facing operations or team management</span></li>\n<li><span style=\"font-size: 10pt\">Strong leadership, communication, and organizational skills</span></li>\n<li><span style=\"font-size: 10pt\">Proactive, solutions-oriented mindset</span></li>\n<li><span style=\"font-size: 10pt\">High attention to detail and follow-through</span></li>\n<li><span style=\"font-size: 10pt\">Comfort using ClubReady, spreadsheets, and digital communication tools</span></li>\n<li><span style=\"font-size: 10pt\">Availability to work early mornings, evenings, and weekends as needed</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Experience in boutique fitness, hospitality, or studio management</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with Pilates, Lagree, or group training environments</span></li>\n<li><span style=\"font-size: 10pt\">Certified instructor or interest in teaching/subbing classes (if certified)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Role Alignment &amp; Governance</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Studio Managers own execution at the studio level</span></li>\n<li><span style=\"font-size: 10pt\">Director-level roles own standards, coaching, and multi-studio performance</span></li>\n<li><span style=\"font-size: 10pt\">This role may evolve as the company grows</span></li>\n<li><span style=\"font-size: 10pt\">Studio Managers are required to review and acknowledge this role description quarterly to ensure clarity and alignment</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Definition of Success</span></p>\n<p><span style=\"font-size: 10pt\">A successful Studio Manager operates a studio that:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Meets or exceeds revenue, utilization, and retention goals</span></li>\n<li><span style=\"font-size: 10pt\">Runs smoothly with minimal reactive intervention</span></li>\n<li><span style=\"font-size: 10pt\">Has a well-trained, engaged front desk team with low turnover</span></li>\n<li><span style=\"font-size: 10pt\">Delivers a consistently elevated, welcoming member experience</span></li>\n<li><span style=\"font-size: 10pt\">Reflects the professionalism, culture, and standards of Mantra Fitness</span></li>\n</ul>\n<p><br></p>",
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