Home › Companies › Prominentedge › Business Support Analyst (CIC)
Business Support Analyst (CIC)
Prominentedge · Gaithersburg, MD · On Site · Active · Lever
Job facts
| Field | Value |
|---|---|
| Company | Prominentedge |
| Title | Business Support Analyst (CIC) |
| Normalized title | - |
| Department / team | Prominent Edge LLC / Current Federal Openings |
| Location | Gaithersburg, MD, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Lever |
| Posted / first seen | 2025-03-27 / 2026-05-29 |
| Changed / last seen | 2026-05-29 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Prominentedge. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Lever. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Gaithersburg. | Open |
| Department jobs | Active postings in Prominent Edge LLC. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Prominentedge |
| Source | 9445eee6-eaaa-470e-b977-cd38f961ce34 |
| ATS provider | Lever |
Description
We are looking for a Business Support Analyst with financial application knowledge for Tier I Help Desk in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. This role serves as the customer-facing, single point to assist end users of all skill levels over the phone, in person, or by using other assistance technologies to address a wide variety of questions concerning financial and administrative applications as well as to follow up to ensure customer satisfaction.
Minimum Qualifications
Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications.
Experienced working in a team-oriented, collaborative environment.
Excellent customer service, verbal, and written communication skills. Proven ability to follow written and verbal instructions.
Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement.
Proficient understanding of general accounting principles.
Proficient in Microsoft technologies, including Word, Excel, PowerPoint, Outlook, and Teams as well as with Adobe and with Internet browsers.
Proven ability to prioritize multiple tasks in a fast-paced environment.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Demonstrated strong documentation skills.
Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues. Proven analytical and problem-solving abilities.
Minimum Education
Associate’s degree with one year of responsible experience working with financial and administrative application experience, or equivalent to two years of coursework from an accredited college or university and one year of responsible experience working with financial and administrative application experience or relevant experience as determined by the COR on a case-by-case basis.
W2 Benefits
3 weeks paid time off per year + 10 Holidays
Six percent 401(k) matching, vested immediately
We offer comprehensive health care plan(s) with nationwide coverage for you and your family
This organization participates in E-Verify
Full job record
| Job ID | a0f41af6f6f0cb2aa4b55434c74fc46957b0df34 |
| Org ID | 13777d7b-0b4c-4d17-9a12-ff2a3f40213c |
| Source ID | 9445eee6-eaaa-470e-b977-cd38f961ce34 |
| Board ID | 9445eee6-eaaa-470e-b977-cd38f961ce34 |
| Provider | lever |
| Provider Job Key | 6dcf6027-0de9-4c1b-8aa6-9e77f4ebb56e |
| Title | Business Support Analyst (CIC) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Gaithersburg, MD |
| Department | Prominent Edge LLC |
| Team | Current Federal Openings |
| Employment Type | Full-time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | MD |
| City | Gaithersburg |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://jobs.lever.co/prominentedge/6dcf6027-0de9-4c1b-8aa6-9e77f4ebb56e |
| Apply URL | https://jobs.lever.co/prominentedge/6dcf6027-0de9-4c1b-8aa6-9e77f4ebb56e/apply |
| First Seen At | 2026-05-29 07:01:47Z |
| Last Seen At | 2026-06-06 07:56:36Z |
| Last Checked At | 2026-06-06 07:56:36Z |
| Last Changed At | 2026-05-29 07:01:47Z |
| Inactive At | — |
| Source Posted At | 2025-03-27 18:27:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=prominentedge/date=2026-06-06/2026-06-06T07-56-36-793Z-d3261f054dff68681fc0b13a0d421f13eb9effc1b1aa48efaf91d25deb75936f.json |
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