Customer Service Representative

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  "location": {
    "raw": "Baton Rouge, LA, US",
    "city": "Baton Rouge",
    "region": "LA",
    "country": "United States",
    "is_remote": false,
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      "region": "LA",
      "country": "United States",
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  "salary_period": "hour",
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    "title": "Customer Service Representative",
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    "datePosted": "2026-03-18T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Looking to <strong>TRADE UP</strong> to a better opportunity? <strong>Southern Air of Baton Rouge</strong> is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team.</p>\n<p><strong>Why join our team:</strong> </p>\n<p>We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. </p>\n<ul>\n <li>Uncapped Pay Potential </li>\n <li>Medical, Prescription, Dental, Vision Insurance </li>\n <li>Disability and Term Life Insurance </li>\n <li>Matching 401(k) </li>\n <li>On-going training & development and growth opportunities </li>\n <li>Paid Holidays </li>\n <li>Paid Time Off (PTO) </li>\n</ul>\n<p><strong>What you will do</strong>: </p>\n<ul>\n <li>Manage incoming calls from customers </li>\n <li>Schedule and manage customer estimates </li>\n <li>Identify and assess customers’ needs to achieve full satisfaction of work provided </li>\n <li>Manage customer and technician schedules </li>\n <li>Renew and manage maintenance agreements </li>\n <li>Build relationships with customers and provide top-level service and support </li>\n <li>Maintain accurate and detailed records of customer needs, requests, and tasks performed </li>\n <li>Appropriately handle and de-escalate customer complaints and concerns </li>\n</ul>\n<p><strong>Who you are:</strong> </p>\n<ul>\n <li>1-5 years of call center or customer support experience preferred </li>\n <li>Valid driver’s license with clean motor vehicle record </li>\n <li>Experience with MS Office products preferred </li>\n <li>Experience with Service Titan preferred </li>\n</ul>\n<p><strong>Who we are:</strong> </p>\n<p>We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. </p>\n<p>We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).  </p>\n<p>If this sounds like the perfect opportunity for you, don’t wait! Apply today! </p>\n<p><em>We are an Equal Employment Opportunity Employer</em> </p>\n<p>Job Type: Full-time </p>\n<p>Salary: $15-18 per hour </p>\n<p>Benefits: </p>\n<ul>\n <li>Matching 401(k) </li>\n <li>Health Insurance </li>\n <li>Dental and Vision Insurance </li>\n <li>Life and Disability Insurance </li>\n <li>Paid Time Off </li>\n <li>Ongoing Training and Development </li>\n</ul>\n<p>Ability to commute/relocate: </p>\n<ul>\n <li>Baton Rouge, LA: Reliably commute or planning to relocate before starting work (Required) </li>\n</ul>\n<p>Experience: </p>\n<ul>\n <li>Call Center or Customer Support (1+ year required) </li>\n</ul>\n<p> </p>\n<p>Work Location: In person </p>\n<h2>Posted Min Pay Rate</h2>USD $15.00/Hr.\n<h2>Posted Max Pay Rate</h2>USD $18.00/Hr.",
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        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "70809",
          "addressRegion": "LA",
          "streetAddress": "11999 Industriplex Blvd.",
          "addressCountry": "US",
          "addressLocality": "Baton Rouge",
          "postOfficeBoxNumber": "UNAVAILABLE"
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    "validThrough": "2027-03-18T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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    "hiringOrganization": {
      "name": "Southern Air Heating Cooling & Plumbing",
      "@type": "Organization",
      "sameAs": "https://www.southernairnow.com/"
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    "occupationalCategory": "Customer Service & Support"
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