Patient Services Representative

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    "requisitionDescription": "<div><p><strong id=\"isPasted\" style=\"background-color: transparent; color: rgb(51, 51, 51); font-family: arial, sans-serif; font-size: 16px;\"><u>Position Summary:</u></strong><br><span style=\"background-color: transparent; color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\">This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.</span><span style=\"background-color: transparent; font-size: 16px; font-family: arial, sans-serif;\">&nbsp;</span></p><div><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></p><p><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\"><strong><u>Essential Duties and Responsibilities:</u>&nbsp;</strong></span><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\">The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&nbsp;</span></p><ul><li style=\"font-size: 16px; font-family: arial, sans-serif;\"><span style=\"color: rgb(51, 51, 51);\">Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards</span>&nbsp;</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Answer telephone promptly and in a polite and professional manner<span style=\"background-color: transparent;\">&nbsp;</span></li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases<span style=\"background-color: transparent;\">&nbsp;</span></li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Balances cash sheet and cash drawer in accordance with established standards<span style=\"background-color: transparent;\">&nbsp;</span></li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Operates a multi-line telephone console<span style=\"background-color: transparent;\">&nbsp;</span></li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\"><strong><u>Experience Requirements:</u></strong></span></p><ul><li><span style=\"color: rgb(51, 51, 51); background-color: transparent; font-size: 16px;\">Minimum one-year experience in customer service, preferably in a related clinical environment</span><br><br></li></ul><p><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\"><strong><u>Education, Licensure &amp; Certification Requirements:</u></strong></span></p><ul><li><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\">High School diploma or equivalent</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></li><li><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\">Associates degree or related healthcare certification, preferred</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></li></ul><p><br></p><p><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\"><strong><u>Knowledge, Skills, and Abilities Requirements:</u></strong><u>&nbsp;</u></span></p><ul><li><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\">Strong attention to detail and accuracy, professional attitude,<br>reliable</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></li><li><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\">Ability to handle confidential and sensitive information</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></li><li><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\">Ability to communicate in an active multi-office environment</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></li><li><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\">Ability to efficiently operate all job-related office equipment</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></li><li><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\">Ability to follow or provide verbal and written instructions</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></li><li><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\">Ability to relate to persons with diverse educational,<br>socioeconomic and ethnic backgrounds</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></li><li><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\">Basic to intermediate computer operation</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></li><li><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\">Mathematical and/or analytical ability for basic to intermediate<br>problem solving</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></li><li><span style=\"color: rgb(51, 51, 51); font-size: 16px; font-family: arial, sans-serif;\">Specialty knowledge of systems relating to job function</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></li></ul><p><br></p></div></div>\n",
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