Reservations Sales Agent

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    "requisitionDescription": "<div><div><div><div><div><p style='margin: 0px 0px 1rem; padding: 0px; box-sizing: border-box; color: rgb(12, 46, 95); font-family: \"Avenir Next Regular\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><strong style='margin: 0px; padding: 0px; box-sizing: border-box; font-weight: bolder; font-family: \"Avenir Next Bold\", sans-serif;'><span style='font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Summary:</span></strong><span style='font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>&nbsp;Working in our Reservation Call Center are outgoing, self-motivated, organized, detail oriented, quick learners, and have positive attitudes. They assist our guests with planning their entire visit by promoting all PGA National Resort offerings. Answering guest inquiries regarding various resort amenities-guest rooms, dining, spa services. Additionally, the Agents have the opportunity to participate in a lucrative incentive plan.</span></p><p style='margin: 0px 0px 1rem; padding: 0px; box-sizing: border-box; color: rgb(12, 46, 95); font-family: \"Avenir Next Regular\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style='font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'><strong style='margin: 0px; padding: 0px; box-sizing: border-box; font-weight: bolder; font-family: \"Avenir Next Bold\", sans-serif;'>The Reservation Sales Agent for PGA National Resort r</strong><strong style='margin: 0px; padding: 0px; box-sizing: border-box; font-weight: bolder; font-family: \"Avenir Next Bold\", sans-serif;'>esponsibilities:</strong></span></p><ul style='margin: 0px 0px 1rem 1rem; padding: 0px 0px 0px 2rem; box-sizing: border-box; list-style: inherit; color: rgb(12, 46, 95); font-family: \"Avenir Next Regular\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Answering incoming phone calls and assisting guests with any inquiries regarding resort, spa and tee time offerings.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Complete initial and ongoing training programs required.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Providing information about local features, such as shopping, dining, nightlife, and recreational destinations.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Apply professional sales techniques using approved conversation flow guidelines.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Maintaining current knowledge of all resort and spa offerings and hours of operation.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Upselling resort rooms and spa services</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Coordinating with other departments in order to ensure a &quot;Championship Experience&quot; to all guests.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Maintain data entry accuracy and attention to detail with systems.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Ability to progress through various training levels.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Meet department and individual metrics (such as revenue, conversion, and quality standards).</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Ability to handle escalated or complex calls, while striving for the highest level of customer service.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Selling gift cards.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>In this role the ideal candidate will be responsible for the group reservation process including creation of group blocks, monitoring of cut-off dates and contract terms, extensive data entry, communication with group contacts, meeting planners and provide Sales and Convention Service teams one reservations point of contact, attendance at the pre-convention meetings.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Knowledge of iHotelier, Ring Central, Travel Click, Visual 1 Agilisys, HMS, Delphi, IDeaS, Spa Soft and Canary helpful.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>A flexible schedule may be required to include weekends, holidays, and various shifts.</li></ul><p style='margin: 0px 0px 1rem; padding: 0px; box-sizing: border-box; color: rgb(12, 46, 95); font-family: \"Avenir Next Regular\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style='font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'><strong style='margin: 0px; padding: 0px; box-sizing: border-box; font-weight: bolder; font-family: \"Avenir Next Bold\", sans-serif;'>Qualifications</strong></span></p><ul style='margin: 0px 0px 1rem 1rem; padding: 0px 0px 0px 2rem; box-sizing: border-box; list-style: inherit; color: rgb(12, 46, 95); font-family: \"Avenir Next Regular\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>High school diploma or equivalent required.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Hospitality or call center experience in a fast-paced, high volume, service environment. On-site presence is required for this position.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Strong customer experience required.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Candidate must have the ability to speak, read and write English fluently, bilingual a plus.</li><li style='margin: 0px; padding: 0px; box-sizing: border-box; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Strong computer skills. Experience with Navis, Opera, Synxis and Open Course system a plus.</li></ul><p style='margin: 0px 0px 1rem; padding: 0px; box-sizing: border-box; color: rgb(12, 46, 95); font-family: \"Avenir Next Regular\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style='font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'><strong style='margin: 0px; padding: 0px; box-sizing: border-box; font-weight: bolder; font-family: \"Avenir Next Bold\", sans-serif;'>Language Skills</strong>: Excellent verbal communication skills. Ability to communicate and work well with fellow employees. Excellent communications skills, organization skills and time management required. Ability to manage multiple tasks effectively.</span></p><p style='margin: 0px 0px 1rem; padding: 0px; box-sizing: border-box; color: rgb(12, 46, 95); font-family: \"Avenir Next Regular\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style='font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'><strong style='margin: 0px; padding: 0px; box-sizing: border-box; font-weight: bolder; font-family: \"Avenir Next Bold\", sans-serif;'>Reasoning Ability:</strong> Ability to apply commonsense understanding to carry out detailed written or oral instructions respectfully. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.</span></p><p style='margin: 0px 0px 1rem; padding: 0px; box-sizing: border-box; color: rgb(12, 46, 95); font-family: \"Avenir Next Regular\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style='font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'><strong style='margin: 0px; padding: 0px; box-sizing: border-box; font-weight: bolder; font-family: \"Avenir Next Bold\", sans-serif;'>Other Skills and Abilities</strong>: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times.</span></p><p style='margin: 0px 0px 1rem; padding: 0px; box-sizing: border-box; color: rgb(12, 46, 95); font-family: \"Avenir Next Regular\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style='font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'><strong style='margin: 0px; padding: 0px; box-sizing: border-box; font-weight: bolder; font-family: \"Avenir Next Bold\", sans-serif;'>Physical Demands:</strong> While performing the duties of this job, the employee will be sitting for extended periods of time answering and sending emails. Might regularly stand, walk, and talk. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone and copier machine</span></p></div></div></div></div></div>\n",
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