Part-Time Support Specialist

ABOUT UNIT Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more. We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels. The Role We are hiring a Part-Time Support Specialist to join our growing Support team. Reporting to the Support leadership team, this role plays a critical part in delivering excellent service to Unit’s customers while helping improve our product and internal processes. This is a part-time position with preferred availability of approximately 20 hours per week . From day one, you’ll be exposed to real customer challenges and empowered to make a meaningful impact across the organization. Key Responsibilities Triaging, responding to, and managing customer support inquiries across multiple channels Escalating complex or high-impact issues and coordinating with cross-functional teams (Product, Engineering, Operations) to drive resolution Supporting the creation and maintenance of internal and external support documentation, FAQs, and training materials What We’re Looking For Strong attention to detail, with the ability to understand the broader customer and product context Excellent written communication skills and a customer-first mindset Comfortable learning new tools, systems, and concepts in a fast-moving environment Team-oriented attitude with a willingness to collaborate across functions Interest in fintech, customer support, and building the future of financial infrastructure LIFE AT UNIT Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We’re a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.

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