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Director, Operations

Dialogue · Montréal, Canada, Montréal, QC, Canada · On Site · Active · Rippling ATS

Job facts

FieldValue
CompanyDialogue
TitleDirector, Operations
Normalized title-
Department / teamSerOps MH-EAP Mgmt
LocationMontréal, QC, Canada
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2026-06-03 / 2026-06-04
Changed / last seen2026-06-19 / 2026-06-19

Related slices

PageWhat it containsOpen
Company jobsActive postings from Dialogue.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Montréal.Open
Department jobsActive postings in SerOps MH-EAP Mgmt.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyDialogue
Sourced202a9ce-63f5-4256-b0b0-f9dff7479e7b
ATS providerRippling ATS

Description

company About Dialogue Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families. When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on: Impact Community Growth Excellence Feel like you can make a difference? Good news, we saved you a seat! Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected] . Recruitment Fraud Notice Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers . If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [email protected] > and verify the role on our official careers page. role Your role as Director, Operations Reporting to Christophe Rutyna, Vice President of Mental Health Operations, you will lead a department of clinical mental health professionals and their management team. This is a high-impact role at the intersection of operations, people management, and business strategy. You are responsible for the day-to-day performance of our Mental Health+ and Employee Assistance Program services — translating strategy into the operating rigour, people, and processes that deliver it. You will do it in one of the most connected and cross-functional seats in the company What you'll be doing Leadership & Organizational Impact Lead a team of managers and team leads overseeing several hundred clinicians and mental health professionals Build and sustain a high-performance culture grounded in clinical excellence, accountability, and member-centred care Own the full performance management cycle and develop managers into strong operational leaders Partner with HR and Talent teams on workforce planning, engagement, and retention strategies for clinical talent Operational Leadership & Daily Management Own core KPIs and delivery against targets, including: Wait times to access our services Capacity to serve patient and utilization (e.g., scheduling efficiency, resource optimization) Service reliability (e.g., cancellations, no-shows, continuity) Member experience and service outcomes Cost efficiency and cost-to-serve metrics Run the operational processes to keep us on track with our objectives (dashboards, performance reviews, escalation processes, root-cause analysis) Ensure stable, scalable operations under variable demand Lead capacity planning across regions, modalities, and service types Translate demand forecasts into staffing, scheduling, and workforce mix decisions Oversee onboarding and enablement to ensure readiness at scale Partner with Clinical Leadership to ensure regulatory and quality alignment for service changes Continuous Improvement, Scaling & Service Innovation Drive operational excellence through continuous improvement and automation opportunities Improve key performance outcomes across access, efficiency, experience, and cost-to-serve Use data and operational insights to identify bottlenecks and unlock system-wide improvements Scale operational capacity in line with business growth and demand shifts Partner with Product and Technology to improve workflows, tooling, and service delivery systems Lead the operational execution of new program launches and service expansions Measure and communicate impact of operational improvements Cross-Functional Leadership & Execution Alignment Workforce Management : forecasting, scheduling, and capacity planning to ensure timely access to care Clinical Leadership : patient safety, clinical standards, and evidence-based care Finance : cost-to-serve, margin improvement, budgeting, and forecasting Product & Technology : identifying operational friction, co-designing solutions, and validating impact post-launch People & Culture (HR) : talent acquisition, onboarding, retention, and leadership development Sales : supporting solution design and identifying client-driven opportunities Customer Success : managing escalations and protecting client retention through operational excellence We'd love to hear from you if you have 10–15 years of experience in operations, technology-enabled services, or complex service delivery environments 5+ years in senior leadership roles managing large teams including managing other managers Strong track record of scaling operations, systems, and teams in high-growth environments Experience working cross-functionally with Product, Technology, Finance, and Go-To-Market teams Strong analytical and data-driven decision-making skills Proven ability to operate in fast-paced, ambiguous environments with strong ownership Excellent communication and executive presence Interest in building and scaling technology-enabled care or service delivery systems Ability to work 3 days per week in our Montreal office Bilingual (French and English), due to pan-Canadian operations Please note that as we serve customers across Canada, bilingualism is essential for this position . You may be required to communicate in French and English . At Dialogue, your well-being is our priority Taking care of others also means taking care of our team! Depending on your role and employment status , you could have access to the following benefits: Access to the Dialogue app and virtual mental health support for you and your family Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement 4 weeks vacation, 9 wellness days, and 1 volunteer day Hybrid work: 3 days/week in our Montreal office Work abroad up to 4 weeks/year Incentive plans, referral bonuses & RRSP matching Learning via Coursera, external training budget & mentorship Optional parental leave top-up

Full job record

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Source IDd202a9ce-63f5-4256-b0b0-f9dff7479e7b
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Providerrippling
Provider Job Key4fb5da7b-20ba-4d54-8769-fd7a5c757877
TitleDirector, Operations
Normalized Title—
Statusactive
Activeyes
Location TextMontréal, Canada, Montréal, QC, Canada
DepartmentSerOps MH-EAP Mgmt
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryCanada
RegionQC
CityMontréal
Salary Raw—
Salary Min—
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Salary Currency—
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Source URLhttps://ats.rippling.com/dialogue-en/jobs/4fb5da7b-20ba-4d54-8769-fd7a5c757877
Apply URLhttps://ats.rippling.com/dialogue-en/jobs/4fb5da7b-20ba-4d54-8769-fd7a5c757877
First Seen At2026-06-04 11:14:54Z
Last Seen At2026-06-19 10:10:00Z
Last Checked At2026-06-19 10:10:00Z
Last Changed At2026-06-19 10:10:00Z
Inactive At—
Source Posted At2026-06-03 12:33:14Z
Source Updated At—
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Your role as&nbsp;Director, Operations</strong></b><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(32,33,34);font-size:12pt;white-space:pre-wrap;\">Reporting to Christophe Rutyna, Vice President of Mental Health Operations, you will lead a department of clinical mental health professionals and their management team.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(32,33,34);font-size:12pt;white-space:pre-wrap;\">This is a high-impact role at the intersection of operations, people management, and business strategy. You are responsible for the day-to-day performance of our Mental Health+ and Employee Assistance Program services — translating strategy into the operating rigour, people, and processes that deliver it. You will do it in one of the most connected and cross-functional seats in the company</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What you'll be doing</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(32,33,34);font-size:15pt;--listitem-marker-color:#202122;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(32,33,34);font-size:12pt;white-space:pre-wrap;\">Leadership &amp; Organizational Impact</strong></b></li><li style=\"font-size:15pt;--listitem-marker-color:#000000;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"color:rgb(0,0,0);font-size:14pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Lead a team of</span><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\"> managers and team leads</strong></b><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\"> overseeing several hundred clinicians and mental health professionals</span></li><li style=\"color:rgb(0,0,0);font-size:14pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Build and sustain a </span><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">high-performance culture</strong></b><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\"> grounded in clinical excellence, accountability, and member-centred care</span></li><li style=\"color:rgb(0,0,0);font-size:14pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Own the full </span><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">performance management cycle</strong></b><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\"> and develop managers into strong operational leaders</span></li><li style=\"color:rgb(0,0,0);font-size:14pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Partner with HR and Talent teams on </span><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">workforce planning, engagement, and retention</strong></b><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\"> strategies for clinical talent </span></li></ul></li><li style=\"color:rgb(0,0,0);font-size:15pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Operational Leadership &amp; Daily Management</strong></b></li><li style=\"font-size:15pt;--listitem-marker-color:#000000;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Own core KPIs and delivery against targets, including:</span></li><li style=\"font-size:14pt;--listitem-marker-color:#000000;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"3\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:square;\"><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Wait times to access our services</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Capacity to serve patient and utilization (e.g., scheduling efficiency, resource optimization)</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Service reliability (e.g., cancellations, no-shows, continuity)</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Member experience and service outcomes</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Cost efficiency and cost-to-serve metrics</span></li></ul></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Run the operational processes to keep us on track with our objectives (dashboards, performance reviews, escalation processes, root-cause analysis)</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Ensure stable, scalable operations under variable demand</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Lead capacity planning across regions, modalities, and service types</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Translate demand forecasts into staffing, scheduling, and workforce mix decisions</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Oversee onboarding and enablement to ensure readiness at scale</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Partner with Clinical Leadership to ensure regulatory and quality alignment for service changes</span></li></ul></li><li style=\"color:rgb(0,0,0);font-size:15pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Continuous Improvement, Scaling &amp; Service Innovation</strong></b></li><li style=\"font-size:15pt;--listitem-marker-color:#000000;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Drive operational excellence through continuous improvement and automation opportunities</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Improve key performance outcomes across access, efficiency, experience, and cost-to-serve</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Use data and operational insights to identify bottlenecks and unlock system-wide improvements</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Scale operational capacity in line with business growth and demand shifts</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Partner with Product and Technology to improve workflows, tooling, and service delivery systems</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Lead the operational execution of new program launches and service expansions</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Measure and communicate impact of operational improvements</span></li></ul></li><li style=\"color:rgb(0,0,0);font-size:15pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Cross-Functional Leadership &amp; Execution Alignment</strong></b></li><li style=\"font-size:15pt;--listitem-marker-color:#000000;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><i><em style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Workforce Management</em></i><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\"> : forecasting, scheduling, and capacity planning to ensure timely access to care</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><i><em style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Clinical Leadership</em></i><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\"> : patient safety, clinical standards, and evidence-based care</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><i><em style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Finance</em></i><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\"> : cost-to-serve, margin improvement, budgeting, and forecasting</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><i><em style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Product &amp; Technology</em></i><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\"> : identifying operational friction, co-designing solutions, and validating impact post-launch</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><i><em style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">People &amp; Culture (HR) </em></i><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">: talent acquisition, onboarding, retention, and leadership development</span></li><li style=\"color:rgb(0,0,0);font-size:12pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><i><em style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Sales</em></i><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\"> : supporting solution design and identifying client-driven opportunities</span></li><li style=\"color:rgb(0,0,0);font-size:9pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><i><em style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Customer Success </em></i><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">: managing escalations and protecting client retention through operational excellence</span><br><br></li></ul></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">We'd love to hear from you if you have</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(32,33,34);font-size:15pt;--listitem-marker-color:#202122;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,33,34);font-size:12pt;white-space:pre-wrap;\">10–15 years of experience in operations, technology-enabled services, or complex service delivery environments</span></li><li style=\"color:rgb(32,33,34);font-size:15pt;--listitem-marker-color:#202122;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,33,34);font-size:12pt;white-space:pre-wrap;\">5+ years in senior leadership roles managing large teams including managing other managers</span></li><li style=\"color:rgb(32,33,34);font-size:15pt;--listitem-marker-color:#202122;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,33,34);font-size:12pt;white-space:pre-wrap;\">Strong track record of scaling operations, systems, and teams in high-growth environments</span></li><li style=\"color:rgb(32,33,34);font-size:15pt;--listitem-marker-color:#202122;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,33,34);font-size:12pt;white-space:pre-wrap;\">Experience working cross-functionally with Product, Technology, Finance, and Go-To-Market teams</span></li><li style=\"color:rgb(32,33,34);font-size:15pt;--listitem-marker-color:#202122;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,33,34);font-size:12pt;white-space:pre-wrap;\">Strong analytical and data-driven decision-making skills</span></li><li style=\"color:rgb(32,33,34);font-size:15pt;--listitem-marker-color:#202122;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,33,34);font-size:12pt;white-space:pre-wrap;\">Proven ability to operate in fast-paced, ambiguous environments with strong ownership</span></li><li style=\"color:rgb(32,33,34);font-size:15pt;--listitem-marker-color:#202122;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,33,34);font-size:12pt;white-space:pre-wrap;\">Excellent communication and executive presence</span></li><li style=\"color:rgb(32,33,34);font-size:15pt;--listitem-marker-color:#202122;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,33,34);font-size:12pt;white-space:pre-wrap;\">Interest in building and scaling technology-enabled care or service delivery systems</span></li><li style=\"color:rgb(32,33,34);font-size:15pt;--listitem-marker-color:#202122;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,33,34);font-size:12pt;white-space:pre-wrap;\">Ability to work 3 days per week in our Montreal office</span></li><li style=\"color:rgb(32,33,34);font-size:15pt;--listitem-marker-color:#202122;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,33,34);font-size:12pt;white-space:pre-wrap;\">Bilingual (French and English), due to pan-Canadian operations</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Please note that as we serve customers across Canada, </span><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">bilingualism is essential for this position</strong></b><span style=\"font-size:12pt;white-space:pre-wrap;\">. You may be required to communicate in </span><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">French and English</strong></b><span style=\"font-size:12pt;white-space:pre-wrap;\">.</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">At Dialogue, your well-being is our priority</strong></b><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Taking care of others also means taking care of our team! </span><b><strong style=\"white-space:pre-wrap;\">Depending on your role and employment status</strong></b><span style=\"white-space:pre-wrap;\">, you could have access to the following benefits:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Access to the Dialogue app and virtual mental health support for you and your family</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">4 weeks vacation, 9 wellness days, and 1 volunteer day</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Hybrid work: 3 days/week in our Montreal office</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Work abroad up to 4 weeks/year</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Incentive plans, referral bonuses &amp; RRSP matching</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Learning via Coursera, external training budget &amp; mentorship</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Optional parental leave top-up</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Dialogue</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Dialogue is the #1 virtual care provider in Canada. By developing</span><i><em style=\"white-space:pre-wrap;\"> </em></i><span style=\"white-space:pre-wrap;\">our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Impact</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Community</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Growth</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Excellence</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Feel like you can make a difference? Good news, we saved you a seat!&nbsp;</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"white-space:pre-wrap;\">Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact </em></i><a href=\"mailto:[email protected]\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><i><em style=\"white-space:pre-wrap;\">[email protected]</em></i></a><i><em style=\"white-space:pre-wrap;\">.</em></i></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> </span><i><em style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Recruitment Fraud Notice</em></i><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at</span><a href=\"http://dialogue.co/en/careers\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(18,100,163);font-size:11pt;white-space:pre-wrap;\">dialogue.co/en/careers</span></a><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to &lt;</span><span style=\"color:rgb(18,100,163);font-size:11pt;white-space:pre-wrap;\">[email protected]</span><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">&gt; and verify the role on our official careers page.</span><br><br></p>"
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          "name": "Corporate (EN) - MTL Based"
        }
      ]
    },
    "hasAIEvaluationsEnabled": true,
    "eeocQuestionnaireEnabled": false,
    "applicationConfirmationTemplate": "68a5181be078473c3423e400",
    "eeocQuestionnaireEnabledForJobPost": false
  },
  "detail_meta": {
    "url": "https://ats.rippling.com/api/v2/board/dialogue-en/jobs/4fb5da7b-20ba-4d54-8769-fd7a5c757877",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 33695
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/a0a2bafedc28584eaea7cd79566ed46cea8375f3?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/915d5cb4-7968-4a76-851f-629aead5f1daJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/d202a9ce-63f5-4256-b0b0-f9dff7479e7bJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/a0a2bafedc28584eaea7cd79566ed46cea8375f3/eventsJSON

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