Trainee Customer Service Representative (CSR)

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  "last_changed_at": "2026-05-30T06:01:43.992Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Plymouth, Devon, PL6 7AE, United Kingdom",
    "city": "Plymouth",
    "region": "Devon",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:31:43.551Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Plymouth, Devon, PL6 7AE, United Kingdom",
      "city": "Plymouth",
      "region": "Devon",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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    "countries": []
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{}

{
  "list_job": {
    "id": "90",
    "isRemote": null,
    "location": {
      "city": "Plymouth",
      "state": "Devon"
    },
    "atsLocation": {
      "city": null,
      "state": null,
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      "province": null
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    "departmentId": "19040",
    "locationType": "2",
    "jobOpeningName": "Trainee Customer Service Representative (CSR)",
    "departmentLabel": "Customer Services",
    "employmentStatusLabel": "Full-Time Basis"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Plymouth",
      "state": "Devon",
      "postalCode": "PL6 7AE",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-04-22",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">About Pollards Group</span></p>\n<p>Pollards Group is a leading provider of print, marketing, fulfilment, and brand management solutions. Through our specialist divisions, including 63 Creative, we deliver innovative, end-to-end services to a wide range of clients across multiple sectors.</p>\n<p>As part of our continued growth, we are looking to recruit a Trainee Customer Service Representative (CSR) to join our dynamic Client Services team.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">The Role</span></p>\n<p>This is an exciting entry-level opportunity for someone looking to build a career within a fast-paced, customer-focused environment. As a Trainee CSR, you will support the Client Services team in delivering exceptional service to our clients, learning all aspects of print, production, fulfilment, and account management.</p>\n<p>You will receive hands-on training, exposure to live client projects, and the opportunity to develop into a fully-fledged Customer Service Representative within the business.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li>Supporting the Client Services team with day-to-day account management</li>\n<li>Assisting with processing client orders and managing job workflows</li>\n<li>Liaising with internal departments including production, estimating, and logistics</li>\n<li>Building an understanding of print and marketing production processes</li>\n<li>Ensuring all client communication is timely, accurate, and professional</li>\n<li>Maintaining internal systems and updating job information</li>\n<li>Supporting the delivery of projects to agreed timelines and quality standards</li>\n<li>Learning to identify opportunities for upselling and cross-selling services</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">What We’re Looking For</span></p>\n<ul>\n<li>A positive, proactive attitude with a willingness to learn</li>\n<li>Strong communication and interpersonal skills</li>\n<li>Good organisational skills and attention to detail</li>\n<li>Ability to work in a fast-paced environment and manage multiple tasks</li>\n<li>A team player with a customer-first mindset</li>\n<li>Basic IT skills (Microsoft Office; experience with CRM/MIS systems is a bonus but not essential)</li>\n<li>Previous experience in a customer service or office-based role is advantageous but not required</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">What We Offer</span></p>\n<ul>\n<li>Full training and structured development plan</li>\n<li>Salary review after successful completion of probation (typically 6 months)</li>\n<li>Clear career progression within the Client Services team</li>\n<li>Opportunity to work with well-known brands and exciting projects</li>\n<li>Supportive and collaborative team environment</li>\n<li>Exposure to a wide range of services across the Group</li>\n<li>Competitive benefits package</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Career Progression</span></p>\n<p>This role is designed as a pathway into a long-term career within Pollards Group. Successful candidates will have the opportunity to progress into a Customer Service Representative role and beyond, with potential to move into Account Management or other commercial functions.</p>",
    "compensation": "£21,200 – £25,000 per annum (dependent on experience) + progression path",
    "departmentId": "19040",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Trainee Customer Service Representative (CSR)",
    "departmentLabel": "Customer Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://pollardgroup.bamboohr.com/careers/90",
    "employmentStatusLabel": "Full-Time Basis"
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}