Case Manager, Veterans Program

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    "requisitionDescription": "<div><div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong><span style='font-size: 16px; font-family: \"times new roman\", serif;'>Summary:</span></strong><span style='font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;Case Management services will include but not limited to; assisting veterans in creating a service plan, find and/or maintain suitable employment, budget development, nutrition, health care, mental health treatment and follow-up care, substance use counseling, providing advocacy and crisis intervention.&nbsp;</span></p><p style=\"margin-left:0in;\"><span style='font-size: 16px; font-family: \"times new roman\", serif;'>These services will be provided with the primary goal to assist each person to obtain and sustain a permanent housing placement. A typical caseload would be 15 Veterans.&nbsp;</span></p><p style=\"margin-left:0in;\"><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Why Work for SMOC?</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0.25in;\"><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Employer-paid Life Insurance &amp; AD&amp;D and Long-Term Disability for full-time employees.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.</li></ul></div><p style=\"margin-left:0in;\"><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Primary Responsibilities:</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Work 1:1 with new placements to include: ensuring that units are ready and fully equipped/furnished prior to the arrival of the person, greeting the support service members at the unit, and conducting a tour and orientation to the unit and area upon the arrival of each placement.&nbsp;</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Complete an intake and needs assessment with each referral upon arrival, to go over the handbook and answer any questions they may have including: income/employment/education, budgeting/credit, behavioral health, food/nutrition, legal/CORI issues, health, and daily living skills.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Establish a respectful relationship with each person and meet at least weekly to monitor the re-housing plan as required per the contract.&nbsp;</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Document all client meetings and attempted client meetings.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Perform safety inspections on each unit using required inspection forms.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Work closely with the persons care team to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Support working persons by being flexible in scheduling weekly meetings to accommodate the person&rsquo;s work schedule, as pre-authorized by your direct supervisor or the Director of the program.&nbsp;</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Assess, evaluate, document and report adherence to Uniform Shelter Rules on a regular basis. Coordinate all services as required.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Act as a liaison between shelter and community.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Develop Rehousing Plan that is tailored to the unique needs and strengths of each person.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Work with each person to develop and implement housing action plans.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Support goal of housing search and work with Housing Search Worker to promote successful rehousing, including help with obtaining documentation needed for placement.&nbsp;</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Advocate on behalf of each person and attend administrative hearings, if required.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Assist person in arranging transportation to and from housing related appointments and attend these appointments if the person is requesting your assistance.&nbsp;</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Set-up PT1 transportation if needed.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Provide a copy of the bus schedule, cost, route and pickup, and drop-off schedules.&nbsp;</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Assist person in successfully transitioning to their own housing, including referring them to stabilization and sharing information with the stabilization worker if applicable.&nbsp;</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Maintain up-to-date case notes, telephone contact log and referrals to community-based services.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Document activities and update information in required databases as required, including touch points, rehousing plans, and demographic information.&nbsp;</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Work collaboratively with providers; Department of Veterans Affairs/and or representative, to ensure coordination of services&nbsp;</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Uphold confidentially, set limits and monitor adherence re-housing plan.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Attend regular team meetings.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Engage all clients by understanding and addressing their needs whether within or outside the scope of work.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Attend &amp; participate in team meetings and case conferences as requested and communicate effectively with clients and staff in other areas.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies &amp; procedures.</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Other duties as assigned.</li></ul></div><p style=\"margin-left:0in;\"><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Knowledge and Skill Requirements:</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Bachelor&#39;s Degree or a minimum of three years experience in Human Services or related field</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Sensitivity to low-income families of diverse backgrounds</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Ability to work independently</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Good written communication skills</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Valid driver&#39;s license and ability to meet our insurance standards</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Assessment, advocacy and case management skills</li><li style='margin-left: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Bilingual preferred</li></ul></div><p style=\"margin-left:0in;\"><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Organizational Relationship:&nbsp;</strong>Directly reports to Program Manager. Indirectly reports to the Managing Director.<strong>&nbsp;</strong></span></p><p style=\"margin-left:0in;\"><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Physical Requirement:&nbsp;</strong>Ability to attend to light maintenance tasks. Ability to ascend and descend multiple flights of stairs. Must be able to accompany clients to appointments/interviews. Must be able to sit or stand for prolonged periods of time. Must be able to operate a computer and complete extensive paperwork.</span></p><p style=\"margin-left:0in;\"><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Working Conditions:</strong> Desk space is provided in an office setting. Use of personal vehicle may be required, As part of the responsibilities of this position, the Case Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Department of Veterans Affairs. A successful background check is required.</span></p></div></div></div>\n<br/>Monday: 9:00AM - 5:00PM. Tuesday through Thursday and Sunday: 10:00AM - 6:00PM. Includes a 1-hour unpaid lunch break. <br/>35 Hours per week. ",
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