Office Administrator

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    "requisitionDescription": "<div><div><div><p data-pasted=\"true\"><br></p><p><strong><u>Position Overview:&nbsp;</u></strong></p><p>The Office Administrator/ Customer Excellence Support- provides administrative support and customer service to both internal and external customers. The Customer Excellence Support; supports executing timely customer related requests and a continuous support of the Sales and Operations Team goals.</p><p><strong><u>Summary of Responsibilities:</u></strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Required to be in the office<em>&nbsp;five days a week 8am to 5pm</em></li></ul><p style=\"margin-left:.5in;\"><em>Is punctual and arrives at work on time (8am)</em></p><p style=\"margin-left:.5in;\">Answers and transfer calls on a multi-line phone system&nbsp;</p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Accepts deliveries, sorts mail, and maintains phone lists</li><li>Handles sensitive and/or confidential documents and information&nbsp;</li><li>Communicates with the manager and customers on job or deadline issues</li><li>Establishes a positive image to both internal and external customers while delivering superior customer service</li><li>Provides administrative support to the Sales Team and Operations Department</li><li>Supports ongoing continuous improvement while developing knowledge of our customer and supplier base</li><li>Professionally handles and efficiently routes incoming calls and walk in customers</li><li>Assists with customer requests and serves as a resource</li><li>Provides internal support to sales team and operations teams&nbsp;</li><li>Facilitates the execution of timely customer payables and monthly closes</li><li>Prints other USM location breakdowns&nbsp;</li><li>Demonstrates timely execution of accurate customer data input and reports</li><li>Operates with integrity and confidentiality while upholding ethical standards of the organization</li><li>Develops accounting-based solutions while implementing new systems, procedures, and internal programs</li><li>Sends requested information to customers using established templates</li><li>Organizes/Files monthly customer breakdowns and forwards them to the Recycling Consultant</li><li>Organizes monthly payables and forwards them to the Accounting Department</li><li>Handles customer inquiries</li><li>Performs customer account setup / database maintenance</li><li>Executes purchase contract creation / maintenance</li><li>Expedites customer load breakdown to provide timely information or payment</li><li>Executes material breakdown &amp; customer pricing input</li><li>Must demonstrate competency in all aspects of the job and company objectives</li><li>Demonstrate understanding of company policies, rules and training&nbsp;</li><li>Other duties as assigned</li></ul><p><strong><u>Desired Characteristics:</u></strong></p><ul style=\"list-style-type: disc;\"><li>Bilingual (English and Spanish)</li><li>High School Diploma and previous similar position and/or industry experience&nbsp;</li><li>Standard MS Office software usage (Outlook, Excel, Word)</li><li>Ability to work in a fast-paced environment, managing multiple priorities</li><li>Ability to perform accurate data entry</li><li>Excellent written and verbal communication skills</li><li>Highly organized&nbsp;</li><li>Experience with industry software preferred, especially knowledge of Shared Logic</li></ul><ul type=\"disc\"><li>Candidate must pass a pre-employment physical, background and credit check.</li><li>Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the operation</li></ul><p><strong><u>Minimum Safety Training Requirements:</u></strong></p><ul style=\"list-style-type: disc;\"><li>Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)</li><li>US-SOP-01 United in Safety Manual</li><li>US-F11 QEH&amp;S Policy</li><li>US-SOP-03 Team Member Handbook</li></ul></div></div></div>\n",
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