Social Media Expert (Beauty Advisor)

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    "description_html": "<p>&nbsp;&nbsp;</p><p>Job Description:<br>• Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)<br>• Support le Care public channels (social, R&amp;R, Q&amp;A) by providing insight, strategy recommendations and engagement as needed<br>• Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices<br>• Follow Brand and Care provided social FAQ documents for launches and key social moments<br>• Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer<br>• Recognizes and recommends new ways to influence consumers in their purchase decision<br>• Alert critical customer complaints to internal Care and Brand teams and assist with problem solving<br>• Provide social content and engagement recommendations based on consumer feedback and trends<br>• Stay up to date on new social media platforms, tools and best practices<br>• Live in the social ecosystem, stay on top of emerging trends in the landscape<br>&nbsp;</p><p>Responsiveness<br>• Maintain 100% Reply Rate and established Response Time goals across social channels<br>• Maintain consumer satisfaction and sentiment scores as established by the group<br>• Monitor personal social KPI’s using Sprinklr<br>• Offers schedule flexibility to support the needs of the business which included weekends<br>• Meets established quality standards in all contacts across all channels<br>• Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.<br>• Documents product issues in a way that the information can be used for product improvement or development<br>• Accurately enters required information in the CRM and surveys to ensure data integrity</p>",
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      "datePosted": "2025-01-16T15:41:08-06:00",
      "description": "<p>Description</p><p>  </p><p>Job Description:<br/>• Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)<br/>• Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed<br/>• Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices<br/>• Follow Brand and Care provided social FAQ documents for launches and key social moments<br/>• Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer<br/>• Recognizes and recommends new ways to influence consumers in their purchase decision<br/>• Alert critical customer complaints to internal Care and Brand teams and assist with problem solving<br/>• Provide social content and engagement recommendations based on consumer feedback and trends<br/>• Stay up to date on new social media platforms, tools and best practices<br/>• Live in the social ecosystem, stay on top of emerging trends in the landscape<br/> </p><p>Responsiveness<br/>• Maintain 100% Reply Rate and established Response Time goals across social channels<br/>• Maintain consumer satisfaction and sentiment scores as established by the group<br/>• Monitor personal social KPI’s using Sprinklr<br/>• Offers schedule flexibility to support the needs of the business which included weekends<br/>• Meets established quality standards in all contacts across all channels<br/>• Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.<br/>• Documents product issues in a way that the information can be used for product improvement or development<br/>• Accurately enters required information in the CRM and surveys to ensure data integrity</p><p>Requirements</p><p> </p><p>Job Qualifications  </p><p>• Bachelor’s Degree  • 1-2 years’ social media engagement experience  • Customer Service experience desired  • Customer obsessed mindset  • Knowledge and experience with major social media platforms required  • Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team  • Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends  • Report back to internal team to funnel insights into product / experience / content creation strategy  • High level of organization, attention to detail and positive attitude  • Interest in beauty, fashion and/or lifestyle brands  • Exceptional writing skills  • Excellent problem-solving ability  • Proficient in Microsoft applications including PowerPoint, Word and Excel.</p>",
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