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CUSTOMER SERVICE REPRESENTATIVE

1342b815 4048 44ae 8687 B9874d6574fc 19000101 000001 · Wyandanch, NY, US, Wyandanch, NY · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company1342b815 4048 44ae 8687 B9874d6574fc 19000101 000001
TitleCUSTOMER SERVICE REPRESENTATIVE
Normalized title-
Department / team-
LocationWyandanch, NY, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-08 / 2026-06-09
Changed / last seen2026-06-18 / 2026-06-18

Related slices

PageWhat it containsOpen
Company jobsActive postings from 1342b815 4048 44ae 8687 B9874d6574fc 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Wyandanch.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company1342b815 4048 44ae 8687 B9874d6574fc 19000101 000001
Sourced0def633-4d99-4f0a-83dc-78ebe3bd1678
ATS providerADP Workforce Now Recruiting

Description

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY. Custom Truck One Source has changed the way the industry looks at specialized trucks and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source. Summary The Customer Service Representative serves as the first point of contact for customers calling CTOS. This role is responsible for answering inbound phone calls, providing accurate information regarding quotes and unit availability, and creating a positive first impression through a friendly, welcoming, and professional demeanor. The ideal candidate is customer-focused, detail-oriented, and comfortable handling a high volume of calls while delivering excellent service. Essential Duties and Responsibilities Answer inbound phone calls promptly and professionally on behalf of Custom Truck One Source (CTOS). Greet customers with a friendly, welcoming tone and represent CTOS positively as theinitialpoint of contact. Assistcustomers by providingaccurateinformationregardingpricing quotes, unit availability, and general product inquiries. Actively listen to customer needs and direct inquiries to theappropriatedepartmentswhen necessary. Accurately enter andmaintaincustomer and call-related information withinSalesforce. Resolve basic customer questions or concerns efficiently and professionally. Maintainhigh standardsfor call quality, customer satisfaction, and responsiveness. Adhere to CTOS policies, procedures, and customer service expectations. Other duties as assigned. Required Skills and Qualifications High school diploma or equivalent required. Experience with Salesforce CRM system. Bilingual preferred. 2 yearsexperience in customer service, call center, or sales support preferred. Strong verbal communication and interpersonal skills . Comfortable handling a high volume of inbound calls. Ability to multitask and navigate computer systems while speaking with customers. Positive attitude with a strong commitment to customer satisfaction. Dependable, punctual, and able to work in a fast-paced environment. Physical Requirements A positive attitude and willingness tomaintaina professional demeanor with clients and team members is essential to this position. Ability to work around common office equipment,suppliesand environments. Oral Expression and comprehension ' The ability to communicate information and ideas in speaking so others will understand. The ability to listen to and understand information and ideas presented through spoken words and sentences . The ability to speak clearly so others can understand you. Written Comprehension and expression ' The ability to read and understand information and ideas presented in writing . The ability to communicate information and ideas in writing so others will understand. Reasoning ' The ability to apply general rules to specific problems to produce answers that make sense. The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Sitting – The ability to sit or stand forlong periodsof time while performing duties. Lifting – The ability to bend, stoop and lift up to 10 lbs. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Full job record

Job IDa06a1b1e261b3303d32016710825168035543e8f
Org ID6fd7a7a6-f1c3-4334-8183-528c1e750944
Source IDd0def633-4d99-4f0a-83dc-78ebe3bd1678
Board IDd0def633-4d99-4f0a-83dc-78ebe3bd1678
Provideradp_workforcenow
Provider Job Key586828
TitleCUSTOMER SERVICE REPRESENTATIVE
Normalized Title—
Statusactive
Activeyes
Location TextWyandanch, NY, US, Wyandanch, NY
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionNY
CityWyandanch
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1342b815-4048-44ae-8687-b9874d6574fc&ccId=19000101_000001&lang=en_US&type=JS&jobId=586828&jwId=9201192839662_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1342b815-4048-44ae-8687-b9874d6574fc&ccId=19000101_000001&lang=en_US&type=JS&jobId=586828&jwId=9201192839662_1
First Seen At2026-06-09 13:22:15Z
Last Seen At2026-06-18 13:35:12Z
Last Checked At2026-06-18 13:35:12Z
Last Changed At2026-06-18 13:35:12Z
Inactive At—
Source Posted At2026-06-08 20:37:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=1342b815-4048-44ae-8687-b9874d6574fc|19000101_000001/date=2026-06-18/2026-06-18T13-35-08-536Z-ca753dfb5b1e4ab6956b669bc3320645490f5000e514b8ebdf14310d5f4dc597.json
Event Fields
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  "last_changed_at": "2026-06-18T13:35:12.398Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "Wyandanch, NY, US, Wyandanch, NY",
    "city": "Wyandanch",
    "region": "NY",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T13:35:12.238Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Wyandanch, NY, US, Wyandanch, NY",
      "city": "Wyandanch",
      "region": "NY",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);' data-pasted=\"true\"><p style=\"margin: 0px 0px 0px 23px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;color: rgb(38, 35, 33);font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.</span></span></p><p style=\"margin: 0px 0px 0px 23px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Custom Truck One Source has changed the way the industry looks at specialized trucks and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what&#39;s next with Custom Truck One Source.</span></span></p><p style=\"margin: 0px 0px 0px 23px;padding: 0px;font-weight: bold;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Summary</span></span></p><p style=\"margin: 0px 0px 0px 23px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style='margin: 0px;padding: 0px;font-size:14px;line-height: 20px;font-family: \"Segoe UI\", \"Segoe UI_EmbeddedFont\", \"Segoe UI_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">The Customer Service Representative serves as the first point of contact for customers calling CTOS. This role is responsible for answering inbound phone calls, providing accurate information regarding quotes and unit availability, and creating a positive first impression through a friendly, welcoming, and professional demeanor. The ideal candidate is customer-focused, detail-oriented, and comfortable handling a high volume of calls while delivering excellent service.</span></span></p><p style=\"margin: 17.7333px 0px 0px 24px;padding: 0px;font-weight: bold;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Essential Duties and Responsibilities</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Answer inbound phone calls promptly and professionally on behalf of Custom Truck One Source (CTOS).</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Greet customers with a friendly, welcoming tone and represent CTOS positively as theinitialpoint of contact.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Assistcustomers by providingaccurateinformationregardingpricing quotes, unit availability, and general product inquiries.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Actively listen to customer needs and direct inquiries to theappropriatedepartmentswhen necessary.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW212732998 BCX8\" style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW212732998 BCX8\" style=\"margin: 0px;padding: 0px;\">Accurately enter andmaintaincustomer and call-related information withinSalesforce.</span></span></li></ul></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);'><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Resolve basic customer questions or concerns efficiently and professionally.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Maintainhigh standardsfor call quality, customer satisfaction, and responsiveness.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Adhere to CTOS policies, procedures, and customer service expectations.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Other duties as assigned.</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: bold;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Required Skills and Qualifications</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">High school diploma or equivalent required.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Experience with</span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Salesforce</span><span style=\"margin: 0px;padding: 0px;\">CRM system.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Bilingual preferred.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">2</span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">yearsexperience</span><span style=\"margin: 0px;padding: 0px;\">in customer service, call center, or sales support preferred.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Strong verbal communication and interpersonal skills</span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Comfortable handling a high volume of inbound calls.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Ability to multitask and navigate computer systems while speaking with customers.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Positive attitude with a strong commitment to customer satisfaction.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Dependable, punctual, and able to work in a fast-paced environment.</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: bold;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Physical Requirements</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW212732998 BCX8\" style=\"margin: 0px;padding: 0px;font-size:15px;font-style: italic;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW212732998 BCX8\" style=\"margin: 0px;padding: 0px;\">A positive attitude and willingness tomaintaina professional demeanor with clients and team members is essential to this position.</span></span></li></ul></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);'><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;font-style: italic;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Ability to work around common office equipment,suppliesand environments.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;font-style: italic;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Oral Expression and comprehension &#39; The ability to communicate information and ideas in speaking so others will understand. The ability to listen to and understand information and ideas presented through spoken words and sentences</span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">.</span><span style=\"margin: 0px;padding: 0px;\">The ability to speak clearly so others can understand you.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;font-style: italic;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Written Comprehension and expression &#39; The ability to read and understand information and ideas presented in writing</span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">.</span><span style=\"margin: 0px;padding: 0px;\">The ability to communicate information and ideas in writing so others will understand.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;font-style: italic;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Reasoning &#39; The ability to apply general rules to specific problems to produce answers that make sense. The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;font-style: italic;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Sitting &ndash; The ability to sit or stand forlong periodsof time while performing duties.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;font-style: italic;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Lifting &ndash; The ability to bend, stoop and</span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">lift up</span><span style=\"margin: 0px;padding: 0px;\">to 10 lbs.</span></span></li></ul><p style=\"margin: 0px 0px 0px 24px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.</span></span></p></div><p style=\"margin-left:0in;\"><br></p></div></div></div>\n",
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    "requisitionTitle": "CUSTOMER SERVICE REPRESENTATIVE",
    "clientRequisitionID": "6140",
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    "requisitionLocations": [
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