FOH Hrly Manager

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    "city": "Philadelphia",
    "jobId": 66972,
    "level": "",
    "endDate": "",
    "legalId": 4200,
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    "jobShift": "Any",
    "jobTitle": "FOH Hrly Manager",
    "location": "Philadelphia, PA 19145",
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    "description": "<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Description Summary: </strong>Plan, organize, direct, and coordinate the staff and resources of the location for the efficient, well-prepared, and profitable service of food and beverages. At any time the FOH Supervisor may be assigned to oversee other restaurant staff and resources based on the General Managers discretion. Therefore it is essential to have an understanding of the overall operation of the restaurant.</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Reports To</strong>: General Manager</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Job Tasks</strong>:</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Smile and maintain a positive attitude at all times</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Follow all Chickie&rsquo;s &amp; Pete&rsquo;s service, operational and company standards</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Ensure safe working and dining environment to reduce risk of injury and accidents</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Complete accident reports promptly in the event a Guest or employee is injured</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Engage with Guests to ensure satisfaction by conducting table touches</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Resolve Guest complaints taking any and all appropriate actions to turn dissatisfied Guests into return Guests</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Impart importance of speed of service and acting with a sense of urgency</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Provide support to General Restaurant Manager in daily operations of the restaurant</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Monitor actions of staff and Guests to ensure safety standards are followed</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Oversee cleaning of service areas and equipment to maintain sanitation standards</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Ensure proper uniform and appearance standards with service staff</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Ensure proper sanitary practices for food handling among service staff</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Ensure service staff is aware of store, food and beverage promotions</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Prepare, maintain and oversee service staff side work</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Perform Micros manager duties in regards to voids, comps, splitting checks, gratuities</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Ensure service staff provides exceptional service, following all steps of service</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Properly check-in deliveries where needed</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Properly set-up and open the location</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Properly cash out servers and settle the bar drawer(s)</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Properly check-out and close the location</span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Additional tasks as assigned</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">P<strong>LEASE NOTE THIS POSITION DOES NOT HAVE THE ABILITY TO HIRE/FIRE, DISCIPLINE TEAM MEMBERS, OR SCHEDULING</strong></span></span></p>\r\n",
    "jobCategory": "Restaurant - Food Service",
    "salaryRange": "",
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Therefore it is essential to have an understanding of the overall operation of the restaurant.\\r\\n\\r\\nReports To: General Manager\\r\\n\\r\\nJob Tasks:\\r\\n\\r\\n\\r\\n\\tSmile and maintain a positive attitude at all times\\r\\n\\tFollow all Chickie&rsquo;s &amp; Pete&rsquo;s service, operational and company standards\\r\\n\\tEnsure safe working and dining environment to reduce risk of injury and accidents\\r\\n\\tComplete accident reports promptly in the event a Guest or employee is injured\\r\\n\\tEngage with Guests to ensure satisfaction by conducting table touches\\r\\n\\tResolve Guest complaints taking any and all appropriate actions to turn dissatisfied Guests into return Guests\\r\\n\\tImpart importance of speed of service and acting with a sense of urgency\\r\\n\\tProvide support to General Restaurant Manager in daily operations of the restaurant\\r\\n\\tMonitor actions of staff and Guests to ensure safety standards are followed\\r\\n\\tOversee cleaning of service areas and equipment to maintain sanitation standards\\r\\n\\tEnsure proper uniform and appearance standards with service staff\\r\\n\\tEnsure proper sanitary practices for food handling among service staff\\r\\n\\tEnsure service staff is aware of store, food and beverage promotions\\r\\n\\tPrepare, maintain and oversee service staff side work\\r\\n\\tPerform Micros manager duties in regards to voids, comps, splitting checks, gratuities\\r\\n\\tEnsure service staff provides exceptional service, following all steps of service\\r\\n\\tProperly check-in deliveries where needed\\r\\n\\tProperly set-up and open the location\\r\\n\\tProperly cash out servers and settle the bar drawer(s)\\r\\n\\tProperly check-out and close the location\\r\\n\\tAdditional tasks as assigned\\r\\n\\r\\n\\r\\nPLEASE NOTE THIS POSITION DOES NOT HAVE THE ABILITY TO HIRE/FIRE, DISCIPLINE TEAM MEMBERS, OR SCHEDULING\\r\\nQualificationsMain Responsibilities, Required Skills and Knowledge\\r\\n\\r\\nGuest Service: Must consistently be able to assess, anticipate and meet Guests&rsquo; needs and respond quickly without losing focus or projecting a mood that detracts from the Guests&rsquo; overall dining experience.\\r\\n\\r\\nCommunication: Must clearly communicate in a professional manner with Guests, vendors, coworkers and management. They must understand instructions, read written company memorandums and communicate when he or she needs more direction or training.\\r\\n\\r\\nInterpersonal Relationships: Must adapt to different personalities of Guests and coworkers without losing focus.\\r\\n\\r\\nTeamwork: Working together as a team is a critical success factor of any restaurant. Establishing good working relationships is key to maintaining a team-oriented work environment.\\r\\n\\r\\nSales Techniques and Guest Influence: Must understand all Chickie&rsquo;s &amp; Pete&rsquo;s products and services as well as have ability to understand Guest&rsquo;s needs clearly. Must gain experience and become current in state-of-the-art sales methods. Must meet sales goals.\\r\\n\\r\\nPerforming General Physical Activities: Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials. Must be able to stand for long periods of time.\\r\\n\\r\\nProblem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.\\r\\n\\r\\nAnalytical Skills: General accounting and math skills required along with point of sale application knowledge. Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems.\\r\\n\\r\\nTechnical Skills: Must correctly operate various mechanical devices such as POS systems, credit card machines, mixers and hot beverage makers.\\r\\n\\r\\nQuality Control and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided.\\r\\n\\r\\nLanguage Skills: Must speak and write with excellent command of the English language including proper spelling and grammar.\\r\\n\\r\\nFlexibility: Occasionally works overtime and assists with the workload of others if needed. 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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. \\r\\n\",\"responsibilities\":\"Description Summary: Plan, organize, direct, and coordinate the staff and resources of the location for the efficient, well-prepared, and profitable service of food and beverages. At any time the FOH Supervisor may be assigned to oversee other restaurant staff and resources based on the General Managers discretion. Therefore it is essential to have an understanding of the overall operation of the restaurant.\\r\\n\\r\\nReports To: General Manager\\r\\n\\r\\nJob Tasks:\\r\\n\\r\\n\\r\\n\\tSmile and maintain a positive attitude at all times\\r\\n\\tFollow all Chickie&rsquo;s &amp; Pete&rsquo;s service, operational and company standards\\r\\n\\tEnsure safe working and dining environment to reduce risk of injury and accidents\\r\\n\\tComplete accident reports promptly in the event a Guest or employee is injured\\r\\n\\tEngage with Guests to ensure satisfaction by conducting table touches\\r\\n\\tResolve Guest complaints taking any and all appropriate actions to turn dissatisfied Guests into return Guests\\r\\n\\tImpart importance of speed of service and acting with a sense of urgency\\r\\n\\tProvide support to General Restaurant Manager in daily operations of the restaurant\\r\\n\\tMonitor actions of staff and Guests to ensure safety standards are followed\\r\\n\\tOversee cleaning of service areas and equipment to maintain sanitation standards\\r\\n\\tEnsure proper uniform and appearance standards with service staff\\r\\n\\tEnsure proper sanitary practices for food handling among service staff\\r\\n\\tEnsure service staff is aware of store, food and beverage promotions\\r\\n\\tPrepare, maintain and oversee service staff side work\\r\\n\\tPerform Micros manager duties in regards to voids, comps, splitting checks, gratuities\\r\\n\\tEnsure service staff provides exceptional service, following all steps of service\\r\\n\\tProperly check-in deliveries where needed\\r\\n\\tProperly set-up and open the location\\r\\n\\tProperly cash out servers and settle the bar drawer(s)\\r\\n\\tProperly check-out and close the location\\r\\n\\tAdditional tasks as assigned\\r\\n\\r\\n\\r\\nPLEASE NOTE THIS POSITION DOES NOT HAVE THE ABILITY TO HIRE/FIRE, DISCIPLINE TEAM MEMBERS, OR SCHEDULING\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Chickie's and Pete's\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A9777849F1D200D922E65461153DDB47\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1526 Packer Ave\",\"addressLocality\":\"Philadelphia\",\"addressRegion\":\"PA\",\"postalCode\":19145,\"addressCountry\":\"USA\"}},\"qualifications\":\"Main Responsibilities, Required Skills and Knowledge\\r\\n\\r\\nGuest Service: Must consistently be able to assess, anticipate and meet Guests&rsquo; needs and respond quickly without losing focus or projecting a mood that detracts from the Guests&rsquo; overall dining experience.\\r\\n\\r\\nCommunication: Must clearly communicate in a professional manner with Guests, vendors, coworkers and management. They must understand instructions, read written company memorandums and communicate when he or she needs more direction or training.\\r\\n\\r\\nInterpersonal Relationships: Must adapt to different personalities of Guests and coworkers without losing focus.\\r\\n\\r\\nTeamwork: Working together as a team is a critical success factor of any restaurant. Establishing good working relationships is key to maintaining a team-oriented work environment.\\r\\n\\r\\nSales Techniques and Guest Influence: Must understand all Chickie&rsquo;s &amp; Pete&rsquo;s products and services as well as have ability to understand Guest&rsquo;s needs clearly. Must gain experience and become current in state-of-the-art sales methods. Must meet sales goals.\\r\\n\\r\\nPerforming General Physical Activities: Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials. Must be able to stand for long periods of time.\\r\\n\\r\\nProblem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.\\r\\n\\r\\nAnalytical Skills: General accounting and math skills required along with point of sale application knowledge. Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems.\\r\\n\\r\\nTechnical Skills: Must correctly operate various mechanical devices such as POS systems, credit card machines, mixers and hot beverage makers.\\r\\n\\r\\nQuality Control and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided.\\r\\n\\r\\nLanguage Skills: Must speak and write with excellent command of the English language including proper spelling and grammar.\\r\\n\\r\\nFlexibility: Occasionally works overtime and assists with the workload of others if needed. Additional responsibilities may be assigned as needed.\\r\\n\\r\\nTime Management Skills: Must know and use methods and organizational techniques to delegate appropriate tasks and manage staff workloads in a manner that promotes efficiency and respects the time of others.\\r\\n\\r\\nBenefits:\\r\\n\\r\\n\\r\\n\\tPaid Sick Leave\\r\\n\\t401(k) \\r\\n\\tHealth Care (Qualified Employees) \\r\\n\\tComplimentary Shift Meal\\r\\n\\tSemi Annual Employee Appreciation Days (Qualified Employees)\\r\\n\\tCommuter Transit Benefits\\r\\n\\r\\n\\r\\nEOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. \\r\\n\",\"experienceRequirements\":\"Main Responsibilities, Required Skills and Knowledge\\r\\n\\r\\nGuest Service: Must consistently be able to assess, anticipate and meet Guests&rsquo; needs and respond quickly without losing focus or projecting a mood that detracts from the Guests&rsquo; overall dining experience.\\r\\n\\r\\nCommunication: Must clearly communicate in a professional manner with Guests, vendors, coworkers and management. They must understand instructions, read written company memorandums and communicate when he or she needs more direction or training.\\r\\n\\r\\nInterpersonal Relationships: Must adapt to different personalities of Guests and coworkers without losing focus.\\r\\n\\r\\nTeamwork: Working together as a team is a critical success factor of any restaurant. Establishing good working relationships is key to maintaining a team-oriented work environment.\\r\\n\\r\\nSales Techniques and Guest Influence: Must understand all Chickie&rsquo;s &amp; Pete&rsquo;s products and services as well as have ability to understand Guest&rsquo;s needs clearly. Must gain experience and become current in state-of-the-art sales methods. Must meet sales goals.\\r\\n\\r\\nPerforming General Physical Activities: Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials. Must be able to stand for long periods of time.\\r\\n\\r\\nProblem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.\\r\\n\\r\\nAnalytical Skills: General accounting and math skills required along with point of sale application knowledge. Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems.\\r\\n\\r\\nTechnical Skills: Must correctly operate various mechanical devices such as POS systems, credit card machines, mixers and hot beverage makers.\\r\\n\\r\\nQuality Control and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided.\\r\\n\\r\\nLanguage Skills: Must speak and write with excellent command of the English language including proper spelling and grammar.\\r\\n\\r\\nFlexibility: Occasionally works overtime and assists with the workload of others if needed. Additional responsibilities may be assigned as needed.\\r\\n\\r\\nTime Management Skills: Must know and use methods and organizational techniques to delegate appropriate tasks and manage staff workloads in a manner that promotes efficiency and respects the time of others.\\r\\n\\r\\nBenefits:\\r\\n\\r\\n\\r\\n\\tPaid Sick Leave\\r\\n\\t401(k) \\r\\n\\tHealth Care (Qualified Employees) \\r\\n\\tComplimentary Shift Meal\\r\\n\\tSemi Annual Employee Appreciation Days (Qualified Employees)\\r\\n\\tCommuter Transit Benefits\\r\\n\\r\\n\\r\\nEOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. \\r\\n\",\"industry\":\"Restaurant - Food Service\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Any\",\"educationRequirements\":\"None\"}",
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    "qualifications": "<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Main Responsibilities, Required Skills and Knowledge</strong></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Guest Service</strong>: Must consistently be able to assess, anticipate and meet Guests&rsquo; needs and respond quickly without losing focus or projecting a mood that detracts from the Guests&rsquo; overall dining experience.</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Communication</strong>: Must clearly communicate in a professional manner with Guests, vendors, coworkers and management. They must understand instructions, read written company memorandums and communicate when he or she needs more direction or training.</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Interpersonal Relationships</strong>: Must adapt to different personalities of Guests and coworkers without losing focus.</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Teamwork</strong>: Working together as a team is a critical success factor of any restaurant. Establishing good working relationships is key to maintaining a team-oriented work environment.</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Sales Techniques and Guest Influence</strong>: Must understand all Chickie&rsquo;s &amp; Pete&rsquo;s products and services as well as have ability to understand Guest&rsquo;s needs clearly. Must gain experience and become current in state-of-the-art sales methods. Must meet sales goals.</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Performing General Physical Activities</strong>: Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials. Must be able to stand for long periods of time.</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Problem Solving and Conflict Management</strong>: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Analytical Skills</strong>: General accounting and math skills required along with point of sale application knowledge. Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems.</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Technical Skills</strong>: Must correctly operate various mechanical devices such as POS systems, credit card machines, mixers and hot beverage makers.</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Quality Control and Priority Assessment</strong>: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided.</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Language Skills</strong>: Must speak and write with excellent command of the English language including proper spelling and grammar.</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Flexibility</strong>: Occasionally works overtime and assists with the workload of others if needed. Additional responsibilities may be assigned as needed.</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Time Management Skills</strong>: Must know and use methods and organizational techniques to delegate appropriate tasks and manage staff workloads in a manner that promotes efficiency and respects the time of others.</span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>Benefits</strong>:</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:10pt\">Paid Sick Leave</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:10pt\">401(k) </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:10pt\">Health Care (Qualified Employees) </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:10pt\">Complimentary Shift Meal</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:10pt\">Semi Annual Employee Appreciation Days (Qualified Employees)</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:10pt\">Commuter Transit Benefits</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong>EOE Statement</strong>: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. </span></span></p>\r\n",
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