IT Helpdesk Technician

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    "title": "IT Helpdesk Technician",
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    "datePosted": "2026-05-19T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business operations. In addition to managing service requests and troubleshooting system problems, this role provides cross-functional support to various departments to ensure daily operational success.</strong></p>\n<h2>Responsibilities</h2>\n<ul>\n <li><strong>Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person. </strong></li>\n <li><strong>Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals. </strong></li>\n <li><strong>Support enterprise and administrative office applications, including ERP, PLM, CAD, document management, and business productivity tools. </strong></li>\n <li><strong>Provide technical and operational support to various departments (e.g., HR, Finance, Operations, Engineering) to ensure efficient system usage and workflows. </strong></li>\n <li><strong>Manage user accounts, permissions, and access controls in Active Directory and related systems. </strong></li>\n <li><strong>Install, configure, and maintain Windows and macOS systems and approved software platforms. </strong></li>\n <li><strong>Assist with onboarding and offboarding processes, including equipment setup and user provisioning. </strong></li>\n <li><strong>Maintain and update IT documentation, knowledge base articles, and asset inventories. </strong></li>\n <li><strong>Ensure compliance with cybersecurity and regulatory standards (e.g., NIST, CMMC, ITAR, as applicable). </strong></li>\n <li><strong>Assist with system upgrades, patch management, and hardware deployments. </strong></li>\n <li><strong>Provide training and guidance to end-users on systems, applications, and best practices. </strong></li>\n <li><strong>Collaborate with cross-functional teams to support operational and technical needs. </strong></li>\n <li><strong>Perform administrative and coordination tasks, including documentation, reporting, data entry, and internal process support. </strong></li>\n <li><strong>Support continuous improvement of business processes and workflows through effective use of technology. </strong></li>\n <li><strong>Coordinate with vendors for issue resolution, procurement, and service requests. </strong></li>\n <li><strong>Monitor system performance and escalate complex issues to senior IT staff or vendors as needed. </strong></li>\n <li><strong>Actively supports cross</strong><strong>‑</strong><strong>department needs</strong></li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li><strong>Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience).</strong></li>\n <li><strong>3–5+ years of experience in helpdesk, system support, preferably in a manufacturing environment.</strong></li>\n <li><strong>Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting.</strong></li>\n</ul>",
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    "validThrough": "2027-05-19T04:00:00.000Z",
    "employmentType": "FULL_TIME",
    "hiringOrganization": {
      "name": "The Atlas Group",
      "@type": "Organization",
      "sameAs": "www.atlas-aerospace.com"
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