Observability Systems Associate

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    "location": {
      "city": "Lake Mary",
      "state": "Florida",
      "postalCode": "32746",
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    "datePosted": "2026-01-05",
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    "description": "<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Location:</span> Lake Mary, FL</span><br><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Compensation:</span>  (based on experience and certifications)</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Overview</span></p>\n<p><span style=\"font-size: 10pt\">Kappa Computer Systems is seeking a </span><span style=\"font-size: 10pt\">Observability Systems Associate </span><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">(Observability, Site Reliability &amp; Endpoint Assurance)</span> to support the reliability, visibility, and consistency of managed client environments. This role focuses on system monitoring, endpoint validation, alert management, and automation to ensure systems remain secure, stable, and fully observable. </span><br><span style=\"font-size: 10pt\">This is an operationally focused role with growth opportunities into Site Reliability Engineering, Systems Engineering, or Security Engineering.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">You’ll  help improve the overall health and efficiency of our monitoring systems by <span style=\"font-weight: bold\">optimizing RMM automations, refining alerts, integrating our stack and ensuring accurate system visibility.</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">This position is ideal for a technician who enjoys scripting, integrating systems and maintaining stable, secure, and well-documented client environments.</span></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Key Responsibilities</span></span></span></p>\n<p><span style=\"font-size: 10pt\"><br></span><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Monitoring &amp; Reliability Operations</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Perform daily monitoring reviews across observability and security platforms.</span></li>\n<li><span style=\"font-size: 10pt\">Identify, triage, and remediate alerts within scope; escalate critical issues appropriately.</span></li>\n<li><span style=\"font-size: 10pt\">Analyze alert patterns to identify recurring issues, reliability risks, and improvement opportunities.</span></li>\n<li><span style=\"font-size: 10pt\">Assist with tuning alert thresholds to reduce noise and improve detection accuracy.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"><br></span><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Endpoint Validation &amp; Software Assurance</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Ensure all managed endpoints have required monitoring, security, and management software installed and actively reporting.</span></li>\n<li><span style=\"font-size: 10pt\">Compare agent and software counts across platforms (RMM, security, identity, and monitoring tools) to identify discrepancies, stale devices, or missing coverage.</span></li>\n<li><span style=\"font-size: 10pt\">Validate endpoint compliance with Kappa’s baseline standards and document exceptions.</span></li>\n<li><span style=\"font-size: 10pt\">Assist with remediation by repairing, reinstalling, or escalating issues related to missing or malfunctioning agents.</span></li>\n<li><span style=\"font-size: 10pt\">Support standardized onboarding by verifying new endpoints receive proper tools, configurations, and monitoring automatically.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"><br></span><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Scripting, Automation &amp; Platform Integration</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Develop and maintain basic scripts (PowerShell, Python, or similar) to automate endpoint checks, data collection, and routine operational tasks.</span></li>\n<li><span style=\"font-size: 10pt\">Assist with integrating data across multiple systems to improve visibility and reporting.</span></li>\n<li><span style=\"font-size: 10pt\">Support senior engineers by testing and refining scripts used for proactive remediation and system standardization.</span></li>\n<li><span style=\"font-size: 10pt\">Help automate compliance checks and policy enforcement related to endpoint configuration and security posture.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"><br></span><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Reporting &amp; Documentation</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Generate and maintain reports related to:</span>\n<ul>\n<li><span style=\"font-size: 10pt\">Endpoint coverage and agent health</span></li>\n<li><span style=\"font-size: 10pt\">Alert trends and system reliability</span></li>\n<li><span style=\"font-size: 10pt\">Security and compliance gaps</span></li>\n</ul>\n</li>\n<li><span style=\"font-size: 10pt\">Correlate data from multiple platforms to identify risks and optimization opportunities.</span></li>\n<li><span style=\"font-size: 10pt\">Document all work accurately in Halo and internal systems.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"><br></span><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Professional Development &amp; Collaboration</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Participate in ongoing training related to observability, reliability engineering, security, and automation.</span></li>\n<li><span style=\"font-size: 10pt\">Contribute to improvements in monitoring standards, endpoint baselines, and operational workflows.</span></li>\n<li><span style=\"font-size: 10pt\">Collaborate with Systems Administrators, Systems Engineers, and the Help Desk team to support client success.</span></li>\n<li><span style=\"font-size: 10pt\">Participate in weekly team meetings and regular 1-on-1 development discussions.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Other Duties</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Answer incoming phone calls and assist with client inquiries or ticket creation.</span></li>\n<li><span style=\"font-size: 10pt\">Receive and organize shipments, maintaining inventory and distributing hardware or supplies as needed.</span></li>\n<li><span style=\"font-size: 10pt\">Support the help desk team when required, including ticket triage, basic troubleshooting, and device setup.</span></li>\n<li><span style=\"font-size: 10pt\">Watch training videos and attend classes to learn new technologies and discover ways to improve our tool stack and processes.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><br></span><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><em>A continuous learning mindset is highly valued in this role.</em></span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Requirements</span><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">1–3 years of experience in IT support, help desk, or system/network monitoring.</span></li>\n<li><span style=\"font-size: 10pt\">Experience with <span style=\"font-weight: bold\">PowerShell scripting.</span></span></li>\n<li><span style=\"font-size: 10pt\">Hands-on experience supporting <span style=\"font-weight: bold\">PCs, servers, networks, and firewalls.</span></span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with <span style=\"font-weight: bold\">RMM and PSA tools</span> (e.g., N-able, ConnectWise, Halo, Datto, NinjaOne, etc.).</span></li>\n<li><span style=\"font-size: 10pt\">Understanding of <span style=\"font-weight: bold\">backups, antivirus, patch management, and endpoint protection.</span></span></li>\n<li><span style=\"font-size: 10pt\">Working knowledge of <span style=\"font-weight: bold\">networking fundamentals and firewall troubleshooting.</span></span></li>\n<li><span style=\"font-size: 10pt\">Strong attention to detail, documentation accuracy, and adherence to process.</span></li>\n<li><span style=\"font-size: 10pt\">Excellent communication and organizational skills.</span></li>\n<li><span style=\"font-size: 10pt\">Team-oriented with a proactive, customer-focused approach.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Preferred Experience</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Previous experience within a <span style=\"font-weight: bold\">Managed Service Provider (MSP).</span></span></li>\n<li><span style=\"font-size: 10pt\">Exposure to <span style=\"font-weight: bold\">MDR, SIEM, and vulnerability management platforms.</span></span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with <span style=\"font-weight: bold\">Windows Server, Active Directory,</span> and common network device interfaces.</span></li>\n<li><span style=\"font-size: 10pt\">Experience fine-tuning <span style=\"font-weight: bold\">RMM alerts, thresholds, and PowerShell-based automations.</span></span></li>\n<li><span style=\"font-size: 10pt\">Understanding of <span style=\"font-weight: bold\">system health, patch compliance,</span> and proactive maintenance best practices.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Why Work With Us</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Established &amp; Trusted:</span> Join a well-established Managed Service Provider with over <span style=\"font-weight: bold\">25 years in business</span> and a proven record of stability and client success.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Award-Winning Culture:</span> Proudly recognized as one of the <span style=\"font-weight: bold\">Best Places to Work for five consecutive years</span>, reflecting our commitment to employee satisfaction and workplace excellence.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Great Benefits:</span> Enjoy a <span style=\"font-weight: bold\">3% company retirement match</span>, <span style=\"font-weight: bold\">paid holidays (including your birthday!)</span>, and generous <span style=\"font-weight: bold\">paid time off (PTO).</span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Supportive Environment:</span> Thrive in a <span style=\"font-weight: bold\">collaborative, team-driven atmosphere</span> where communication, documentation, and continuous learning are encouraged.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Work–Life Balance:</span> We believe in sustainable workloads and predictable schedules—no chaotic ticket queues or burnout culture.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Engaged Workplace:</span> Take part in <span style=\"font-weight: bold\">company outings</span>, enjoy <span style=\"font-weight: bold\">office snacks</span>, and be part of a team that values both professional growth and camaraderie.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Opportunities to Grow:</span> Gain exposure to a wide range of technologies with a company that actively invests in your career development and advancement</span>.</li>\n</ul>\n<p> </p>",
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