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Resident Services Representative Trainee

1f2b614c 408c 42f4 9703 3d4269a0bec8 19000101 000001 · Cockeysville, MD, US, Cockeysville, MD · Active · $17–$19 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company1f2b614c 408c 42f4 9703 3d4269a0bec8 19000101 000001
TitleResident Services Representative Trainee
Normalized title-
Department / team-
LocationCockeysville, MD, United States
Work model-
Employment type-
Salary$17–$19 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2023-11-06 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 1f2b614c 408c 42f4 9703 3d4269a0bec8 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Cockeysville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company1f2b614c 408c 42f4 9703 3d4269a0bec8 19000101 000001
Sourcef18e68cb-425c-4bad-9c55-65eb04e65155
ATS providerADP Workforce Now Recruiting

Description

Position Summary: The Resident Services Representative will address all incoming calls and e-mails from our residents regarding questions, concerns, complaints for maintenance, rent, and resident relations. Reporting Relationship: Reports to the Resident Services Supervisor Essential Job Functions: Conduct yourself in a professional manner at all times by being courteous to residents, vendors and co-workers, and treating them with respect. Maintain confidentiality by not disclosing any information on a resident or a resident’s account with anyone including the police or law enforcement. Only discuss information with the leaseholder. Be at your desk and ready to work at 8:30 am each day. Know and follow all of the policies and procedures as provided in the Resident Services Guide. Situations that arise that are not explained in the Guide should be directed to your supervisor. Any changes to the Resident Services Guide should be directed to your supervisor for review. Review account information to answer questions regarding the Rental Agreement requirements and renewals. Review account ledgers for information regarding rental payments, fees, collection dates, and eviction dates. Make out going eviction prevention calls, call backs to residents and bldg calls. Complete proper follow-up on all calls, enter memos on accounts, forward information to the proper department or supervisor, and issue work order tickets for service requests. Report any information related to a life, health, or safety hazard to a Supervisor immediately. Report expired work orders or incomplete w/o on spreadsheet forward to supervisor Assigned RS rep – forward extermination sheets to extermination department daily Maintain confidentiality as it relates to communication with the media, law enforcement agencies, and utility companies. Perform all other duties as assigned. Qualifications/Competencies: High School Diploma/GED. 2 years of customer service or call center experience preferable. Basic computer skills required including Word, Excel, and Outlook. Ability to work independently with moderate supervision, and within a team setting. Clear speaking voice, good communication and listening skills. Must be responsible, reliable, organized, punctual, compassionate, and have the ability to maintain confidentiality. Must be available to work Monday through Friday, 8:30 am-7:00 pm, with one day off per week that will change each month unless assigned to M-F 8:30am -5:00pm. Must pass pre-employment grammar, spelling, and typing test.

Full job record

Job IDa041214e1b5620ea8aef3e9b49b922ab5be07116
Org ID1ce33c00-ad3d-4125-a9ec-c175990a352d
Source IDf18e68cb-425c-4bad-9c55-65eb04e65155
Board IDf18e68cb-425c-4bad-9c55-65eb04e65155
Provideradp_workforcenow
Provider Job Key457681
TitleResident Services Representative Trainee
Normalized Title—
Statusactive
Activeyes
Location TextCockeysville, MD, US, Cockeysville, MD
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionMD
CityCockeysville
Salary Raw17 To 18.50 (USD) Hourly
Salary Min17
Salary Max18.5
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1f2b614c-408c-42f4-9703-3d4269a0bec8&ccId=19000101_000001&lang=en_US&type=JS&jobId=457681&jwId=9200515408949_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1f2b614c-408c-42f4-9703-3d4269a0bec8&ccId=19000101_000001&lang=en_US&type=JS&jobId=457681&jwId=9200515408949_1
First Seen At2026-05-31 18:59:32Z
Last Seen At2026-06-06 12:49:15Z
Last Checked At2026-06-06 12:49:15Z
Last Changed At2026-06-06 12:49:15Z
Inactive At—
Source Posted At2023-11-06 20:39:00Z
Source Updated At—
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Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.41.21/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.41.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p id=\"isPasted\" style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Position Summary: &nbsp;</strong>The Resident Services Representative will address all incoming calls and e-mails from our residents regarding questions, concerns, complaints for maintenance, rent, and resident relations.</p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Reporting Relationship: &nbsp;</strong>Reports to the Resident Services Supervisor</p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Essential Job Functions: &nbsp;</strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>Conduct yourself in a professional manner at all times by being courteous to residents, vendors and co-workers, and treating them with respect.</li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>Maintain confidentiality by not disclosing any information on a resident or a resident&rsquo;s account with anyone including the police or law enforcement. 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style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>Make out going eviction prevention calls, call backs to residents and bldg calls.</li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.25in;'>&nbsp;</p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>Complete proper follow-up on all calls, enter memos on accounts, forward information to the proper department or supervisor, and issue work order tickets for service requests.</li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.25in;'>&nbsp;</p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>Report any information related to a life, health, or safety hazard to a Supervisor immediately.</li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>Report expired work orders or incomplete w/o on spreadsheet forward to supervisor</li><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>Assigned RS rep &ndash; forward extermination sheets to extermination department daily</li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>Maintain confidentiality as it relates to communication with the media, law enforcement agencies, and utility companies.</li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>Perform all other duties as assigned.</li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Qualifications/Competencies:</strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>High School 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style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>Must be available to work Monday through Friday, 8:30 am-7:00 pm, with one day off per week that will change each month unless assigned to M-F 8:30am -5:00pm.</li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>Must pass pre-employment grammar, spelling, and typing test.</li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p 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          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Resident Services Representative Trainee",
    "clientRequisitionID": "1118",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Cockeysville",
          "postalCode": "21030",
          "countrySubdivisionLevel1": {
            "codeValue": "MD"
          }
        },
        "nameCode": {
          "shortName": " Cockeysville, MD, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/457681?cid=1f2b614c-408c-42f4-9703-3d4269a0bec8&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 16456
  },
  "detail_errors": []
}
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