Collector I

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    "datePosted": "2026-05-06T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>As a <strong>Collector I</strong> at <strong>United Community Bank,</strong> you will be responsible for employing letter, phone, and email contact with customers to schedule repayments and collect past due payments for assigned loans. This entry-level position focuses on minimizing delays and problems while mitigating collection and legal expenses.</p>\n<p> </p>\n<p>Position is available in Knoxville, TN and Blairsville, GA.</p>\n<h2>What You’ll Do</h2>\n<ul>\n <li><strong>Customer Communication</strong>: Engage with customers via letters, phone calls, and emails to schedule repayments.</li>\n <li><strong>Loan Collection</strong>: Ensure the collection of all assigned consumer loans, meticulously documenting all efforts in the SHAW Collection System.</li>\n <li><strong>Support Commercial Loans</strong>: Assist in the collection of commercial loans as needed.</li>\n <li><strong>Documentation</strong>: Thoroughly document all customer interactions and update customer information in Navigator.</li>\n <li><strong>Repossession Assistance:</strong> Obtain necessary paperwork prior to repossession and assist in the repossession process when needed.</li>\n <li><strong>Account Research</strong>: Investigate customer accounts for payment corrections, late fees, and misapplied payments.</li>\n <li><strong>Policy Adherence:</strong> Follow all United Community Bank policies and procedures with the utmost integrity.</li>\n <li><strong>Training and Compliance</strong>: Attend required training on loan policies, departmental procedures, and relevant laws and regulations.</li>\n</ul>\n<h2>Requirements For Success</h2>\n<ul>\n <li>Strong time management and organizational skills.</li>\n <li>Understanding of applicable bank policies and procedures related to the collection process.</li>\n <li>Basic knowledge of SHAW, Navigator, and UCBI internal banking systems (training provided if necessary).</li>\n <li>Excellent computer skills, including Microsoft Excel, Word, and email.</li>\n <li>Ability to multi-task and work independently.</li>\n <li>Detail-oriented with good verbal and written communication skills.</li>\n <li>Effective negotiation and interpersonal skills.</li>\n <li>Ability to meet performance goals under pressure.</li>\n <li>Problem-solving and decision-making abilities.</li>\n <li>Successful completion of in-house collection training and mentoring programs.</li>\n</ul>\n<p> </p>\n<p><strong>Preferred Skills:</strong></p>\n<ul>\n <li>Experience in the financial services or banking industry.</li>\n <li>Familiarity with relevant laws such as the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Gramm-Leach-Bliley Act, Electronic Fund Transfer Act, Equal Credit Opportunity Act, and Dodd-Frank Act.</li>\n</ul>\n<h2>Conditions of Employment</h2>\n<p><strong>FLSA Status:</strong></p>\n<ul>\n <li>Non-exempt  </li>\n</ul>\n<p> </p>\n<p>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.</p>\n<p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>\n<h2>Pay Range</h2>USD $37,440.00 - USD $45,185.00 /Yr.",
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          "postalCode": "37772",
          "addressRegion": "TN",
          "streetAddress": "257 Medical Park Dr",
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    "validThrough": "2027-05-06T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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      "name": "United Community Bank",
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