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    "requisitionDescription": "<div><div><div><div><p><span style=\"color: rgb(0, 0, 0);\"><strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Classification:</span></strong></span><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">&nbsp;Full-time, Exempt<br><strong>Reports to:</strong> Vice President of Shelter Operations<br><strong>Location:</strong> Bronx, NY<br><strong>Status &amp; Hours:</strong> Full-time, Monday&ndash;Friday, 9:00 AM &ndash; 5:00 PM. Hours may vary and may include evenings and on-call responsibilities. Lantern staff may be asked to adjust schedules based on the operational needs of the site and the agency.<br></span></p><p style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Who We Are:</strong> Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. If you believe a steady home can be the start of everything else, you&rsquo;ll fit right in with our mission-first team. Lantern was also recognized as a Top 2025 Workplace by City &amp; State New York - a great place to do meaningful work with people who care.</span></p><p style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br><strong>Where You Will Work:</strong> Hudson Bay is a brand-new, all-female shelter in the Bronx housing 200 women aged 55 and older.</span></p><p style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br><strong>About the Role:</strong> The Director of Program Operations (DPO) oversees the day-to-day operations of the shelter and supervises a team of Shift Supervisors, Residential Aides, and drivers. This role works in close coordination with the Program Director, Social Services, Maintenance, and Security teams. The DPO is responsible for implementing operational policies and procedures, training and supporting staff, managing schedules, conducting performance reviews, and ensuring compliance with all DHS shelter regulations. The Director also plays a critical role in maintaining a safe and effective work environment.<br>&nbsp;</span></p><p style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Essential Functions:</strong> <em>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</em></span></p><ul><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Oversee daily shelter operations, including access control, bed sign-in procedures, supply distribution, meal rosters, property storage, dorm inspections, logbooks, and incident reporting.</span></li><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ensure full compliance with the Callahan Consent Decree and all DHS shelter operational requirements.</span></li><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Supervise and support Shift Supervisors, Residential Aides, and drivers to ensure safe, client-centered service delivery.</span></li><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Maintain appropriate staffing coverage at all times, including emergencies, severe weather, and disaster situations.</span></li><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Conduct regular supervision, performance evaluations, coaching, and disciplinary actions as needed.</span></li><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ensure staff receive required certifications and ongoing training, including Safe Crisis Management techniques.</span></li><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Oversee contracted service providers (maintenance, security, food service, laundry, property management) and track vendor activity.</span></li><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Manage ordering, inventory, and monthly audits of operational, building, and client supplies.</span></li><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ensure clients have timely access to meals, laundry, toiletries, and that food service meets NYC food safety standards.</span></li><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Complete and monitor required DHS reporting, including BCS food service reports and CARES vacancy reporting.</span></li><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Review and document incident reports, grievances, operational complaints, and follow-up actions.</span></li><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Maintain compliance documentation, including fire safety records and the site&rsquo;s critical binder.</span></li><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Conduct building inspections with the Building Superintendent; track repairs, violations, and remediation.</span></li><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Oversee fleet operations, including vehicle scheduling, inspections, maintenance, and documentation.</span></li><li style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Build strong relationships with internal teams, security staff, and external partners to support smooth shelter operations.</span></li><li data-pasted=\"true\" style=\"color: rgb(0, 0, 0);\">Perform other duties as assigned.</li></ul><p style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br><strong>Required Education &amp; Experience:</strong></span></p><ul><li data-start=\"0\" data-end=\"60\" data-pasted=\"true\" style=\"font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">High school diploma required; Bachelor&rsquo;s degree preferred.</li><li data-start=\"62\" data-end=\"179\" style=\"font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Minimum of eight years of DHS shelter operations experience, including at least two years in a supervisory capacity.</li><li data-start=\"181\" data-end=\"284\" style=\"font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Strong leadership, collaboration, and delegation skills with the ability to manage teams effectively.</li><li data-start=\"286\" data-end=\"386\" style=\"font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Demonstrated ability to work well under pressure, including during crisis or emergency situations.</li><li data-start=\"388\" data-end=\"478\" style=\"font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Excellent written and verbal communication skills, with strong organizational abilities.</li><li data-start=\"480\" data-end=\"595\" style=\"font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Proficiency in Microsoft Office, including strong Excel skills, and comfort working with databases such as CARES.</li><li data-start=\"597\" data-end=\"717\" style=\"font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Ability to utilize data and reporting tools to support compliance, track outcomes, and inform program decision-making.</li><li data-start=\"719\" data-end=\"762\" data-is-last-node=\"\" data-is-only-node=\"\" style=\"font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Bilingual or multilingual skills preferred.</li></ul><p style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br><strong>Work Environment:</strong> This position operates within a homeless shelter serving individuals who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic health conditions.</span></p><p style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br><strong>Physical Demands:</strong> The employee is regularly required to stand, walk, sit, climb stairs, stoop, or kneel, and must use hands for typing and handling materials. Occasional lifting of up to 10 pounds may be required.</span></p><p style=\"line-height: 1.5;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br><strong>Equal Opportunity Employer:</strong> Lantern Community Services provides equal employment opportunities to all employees and applicants. Lantern values the diversity of our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.</span></p></div></div></div></div>\n",
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