PBX/Resort Communication Specialist

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    "requisitionDescription": "\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.43.15/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.43.15/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p id=\"isPasted\" style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin: 0px 0px 10px; padding: 0px; font-size: 14px; letter-spacing: normal; font-weight: 400; line-height: 1.5; color: rgb(45, 45, 45); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important;'>POSITION SUMMARY</b><br style=\"box-sizing: inherit; font-family: &quot;Noto Sans&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Liberation Sans&quot;, Roboto, Noto, sans-serif !important;\">Provide exceptional guest service to internal and external customers.</p><p style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin: 0px 0px 10px; padding: 0px; font-size: 14px; letter-spacing: normal; font-weight: 400; line-height: 1.5; color: rgb(45, 45, 45); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>*<br style=\"box-sizing: inherit; font-family: &quot;Noto Sans&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Liberation Sans&quot;, Roboto, Noto, sans-serif !important;\">Essential Functions Statement(s)*</p><ul style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin-top: 0px; margin-right: 0px; margin-bottom: 10px !important; margin-left: 0px; padding: 0px; font-size: 0.875rem; letter-spacing: normal; font-weight: 400; line-height: 1.43; color: rgb(75, 75, 75); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Answer high volume of inbound calls in a professional and timely manner.</li><li style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Create helpdesk tickets for housekeeping, maintenance, and security departments, followed by a call to the guest to confirm that the ticket was resolved.</li><li style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Understand and practice all of Legacy Vacation Resorts Front Office Standards Manual and effectively perform, &ldquo;The Six Principles&rdquo; of the front office.</li><li style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Assist with all late check-ins for all Legacy Vacation Resorts.</li><li style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Complete transactions in RCC as necessary.</li><li style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Respond to emergency situations according to procedures in all properties.</li><li style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Utilize each resort&rsquo;s PBX Directories and be able to provide guests calling in from all resorts for location information on resort, amenities, activities, local area attractions, events and directions, etc.</li><li style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Responsible for responding to guest inquiries and complaints and advising management on resolution.</li><li style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Complete various additional tasks and assignments as needed.</li></ul><p style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin: 0px 0px 10px; padding: 0px; font-size: 14px; letter-spacing: normal; font-weight: 400; line-height: 1.5; color: rgb(45, 45, 45); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important;'>SKILLS &amp; ABILITIES</b><br style=\"box-sizing: inherit; font-family: &quot;Noto Sans&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Liberation Sans&quot;, Roboto, Noto, sans-serif !important;\"><b style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important;'>Education:&nbsp;</b>High School Graduate or General Education Degree (GED).<br style=\"box-sizing: inherit; font-family: &quot;Noto Sans&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Liberation Sans&quot;, Roboto, Noto, sans-serif !important;\"><b style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important;'>Experience:&nbsp;</b>3 to 4 years customer service experience in hospitality environment required.<br style=\"box-sizing: inherit; font-family: &quot;Noto Sans&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Liberation Sans&quot;, Roboto, Noto, sans-serif !important;\"><b style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important;'>Computer Skills:&nbsp;</b>Must have knowledge of Microsoft Office.<br style=\"box-sizing: inherit; font-family: &quot;Noto Sans&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Liberation Sans&quot;, Roboto, Noto, sans-serif !important;\"><b style='box-sizing: inherit; 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