ServiceNow Implementation Consultant

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    "description": "<h2>Overview</h2>\n<p><strong>Job Title: </strong>ServiceNow Implementation Consultant<strong>Location: </strong>Remote - Canada </p>\n<p><strong>Working Hours: </strong>Central Time Zone<strong>Type:</strong> Independent Contract (Contractor / Non-Employee)<strong>Start Date:</strong> ASAP</p>\n<p><strong>Pay Rate: </strong>$75-$95/hr CAD</p>\n<p> </p>\n<p>We are seeking a ServiceNow Technical Consultant to lead a complex ITSM modernization engagement for a credit union client. This role requires deep ServiceNow expertise, strong client-facing skills, and the ability to design and implement scalable ITSM solutions while aligning with OOTB best practices and business requirements.</p>\n<h2>Responsibilities</h2>\n<p><strong>Implementation & Configuration</strong></p>\n<ul>\n <li>Configure Service Mapping, CMDB relationships, and CI discovery</li>\n <li>Restore and optimize OOTB Change Management models and workflows</li>\n <li>Implement Employee Center with Virtual Agent readiness</li>\n <li>Configure Workspaces and modern dashboard experiences</li>\n <li>Implement Problem Management and Major Incident Management processes</li>\n <li>Build Platform Analytics dashboards and operational reports</li>\n</ul>\n<p><strong>Client Advisory & Enablement</strong></p>\n<ul>\n <li>Lead stakeholder discovery and solution workshops</li>\n <li>Recommend ITSM process improvements and platform best practices</li>\n <li>Guide CMDB health and data quality initiatives</li>\n <li>Advise on integrations with monitoring tools such as LogicMonitor, SolarWinds, and Pingdom</li>\n <li>Deliver training and knowledge transfer sessions</li>\n</ul>\n<p><strong>Documentation & Knowledge Transfer</strong></p>\n<ul>\n <li>Create solution design and configuration documentation</li>\n <li>Document as-built configurations and operational runbooks</li>\n <li>Conduct administrator and support team enablement sessions</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Required Qualifications</strong></p>\n<p> </p>\n<p><strong>ServiceNow Expertise</strong></p>\n<ul>\n <li>5+ years of hands-on ServiceNow implementation experience</li>\n <li>ServiceNow Certified System Administrator (CSA) – Required</li>\n <li>ServiceNow Certified Implementation Specialist (CIS) in ITSM – Required</li>\n <li>Strong expertise in Incident, Problem, Change, CMDB, and Service Catalog</li>\n <li>Experience with Service Mapping, Employee Center, Workspaces, and Platform Analytics</li>\n</ul>\n<p><strong>Technical Skills</strong></p>\n<ul>\n <li>Strong understanding of ServiceNow OOTB workflows and data models</li>\n <li>Experience with REST/SOAP integrations, MID Server, Flow Designer, and Glide scripting</li>\n <li>Proficiency in JavaScript and CMDB CI relationship modeling</li>\n <li>Experience with SLA configuration and reporting</li>\n</ul>\n<p><strong>Consulting Skills</strong></p>\n<ul>\n <li>Strong client-facing communication and workshop facilitation skills</li>\n <li>Ability to balance OOTB capabilities with custom business needs</li>\n <li>Experience leading complex multi-workstream ITSM initiatives</li>\n <li>Ability to work independently and drive delivery</li>\n</ul>\n<p><strong>Preferred Qualifications</strong></p>\n<ul>\n <li>CIS in Discovery or Service Mapping</li>\n <li>Experience with Virtual Agent, Now Assist, or AI/ML capabilities</li>\n <li>Familiarity with ITOM, AIOps, and predictive intelligence</li>\n <li>Experience in financial services or credit union environments</li>\n <li>Exposure to monitoring integrations (LogicMonitor, SolarWinds, Pingdom)</li>\n</ul>\n<h2>Pay Range</h2>CAD $75.00 - CAD $95.00 /Hr.",
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