Customer Service Representative

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    "city": "Phoenix",
    "region": "AZ",
    "country": "United States",
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  "salary_period": "hour",
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    "Title": "Customer Service Representative",
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    "Category": "Customer Service",
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    "JobFunction": "Operations and Customer Service",
    "JobSchedule": "Full time",
    "BusinessUnit": "United States",
    "ContractType": "Regular",
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    "workLocation": [
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        "Country": "US",
        "Region1": null,
        "Region2": "NJ",
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        "Building": null,
        "Latitude": "40.60449",
        "Longitude": "-74.76417",
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        "PostalCode": "08889",
        "TownOrCity": "Whitehouse Station",
        "AddressLine1": "202A Hall's Mill Road",
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        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Whitehouse Station - A"
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    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": "ACE American Insurance Company",
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    "RequisitionType": "Professional/Permanent",
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    "ExternalDescriptionStr": "<p style=\"background-color: white; line-height: normal; margin: 0in 4.5pt 0in 0in; vertical-align: middle;\"><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\"><strong>Job Responsibilities:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment</span></span><ul style=\"list-style-type: circle;\"><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">On average, our representatives are responsible for <strong><u>40-50 calls</u></strong> per day</span></span></li></ul></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage</span></span><ul style=\"list-style-type: circle;\"><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Responsible for cross selling coverage to round out accounts&nbsp;</span></span></li></ul></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner</span></span><ul style=\"list-style-type: circle;\"><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Ability to navigate multiple systems and applications to research, analyze and resolve agent requests &amp; inquiries&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></li></ul></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience</span></span></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)</span></span></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Work collaboratively with team members, and business partners to provide a quality experience for our agents</span></span></li><li style=\"background-color: white; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm EST; w</span></span><span style=\"background-color: white; color: black;\"><span style=\"font-size: 12pt;\">ork overtime as needed</span></span></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Complete additional tasks and other projects/duties as assigned</span></span></li></ul>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "<div>\n Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.\n</div>\n<div>\n <br/>\n</div>\n<div>\n At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.\n</div>",
    "ExternalPostedStartDate": "2026-05-22T17:02:25+00:00",
    "ExternalQualificationsStr": "<p style=\"background-color: white; line-height: normal; margin: 0in 4.5pt 0in 0in; vertical-align: middle;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\"><strong>Required Skills:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!</span></span></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!</span></span></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Previous Property and Casualty insurance experience a plus</span></span></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Outstanding, effective, and service focused communication skills, both verbal and written</span></span></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Proficient in computer skills, multi-application navigation and multi-tasking</span></span></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners</span></span></li></ul><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; vertical-align: middle;\">&nbsp;</p>",
    "InternalQualificationsStr": "<p style=\"background-color: white; line-height: normal; margin: 0in 4.5pt 0in 0in; vertical-align: middle;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\"><strong>Required Skills:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!</span></span></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!</span></span></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Previous Property and Casualty insurance experience a plus</span></span></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Outstanding, effective, and service focused communication skills, both verbal and written</span></span></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Proficient in computer skills, multi-application navigation and multi-tasking</span></span></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in; margin-right: 4.5pt; vertical-align: middle;\"><span style=\"background-color: white;\"><span style=\"font-size: 12pt;\">Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners</span></span></li></ul><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; vertical-align: middle;\">&nbsp;</p>",
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