Account Manager

{
  "content_hash": "182a47960a7e7abe11bac66c82d561d2c7287ce20f2db15d012691a3f49ab622",
  "source_hash": "b3358a55bd2fd60b0141992ad70ae98ed9e227d90b1f42b900c67da83091c24d",
  "last_changed_at": "2026-05-30T06:11:24.076Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Exeter, Devon, EX1 1PJ, United Kingdom",
    "city": "Exeter",
    "region": "Devon",
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:33:19.755Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Exeter, Devon, EX1 1PJ, United Kingdom",
      "city": "Exeter",
      "region": "Devon",
      "country": null,
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "156",
    "isRemote": null,
    "location": {
      "city": "Exeter",
      "state": "Devon"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18503",
    "locationType": "2",
    "jobOpeningName": "Account Manager",
    "departmentLabel": "Growth Accelerator",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Exeter",
      "state": "Devon",
      "postalCode": "EX1 1PJ",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-05-21",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 18pt\">About the Role</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(68, 71, 70); font-size: 10pt; font-weight: 300\">As an Account Manager at Swanky, you’ll play an important role in supporting the long-term success and growth of our retained ecommerce clients. Working with a range of ambitious retail and ecommerce brands, you’ll act as a key day-to-day partner to clients while helping coordinate activity across internal teams to ensure work remains organised, aligned, and moving forward effectively.</span></p>\n<p><span style=\"color: rgb(68, 71, 70); font-size: 10pt; font-weight: 300\">This is a collaborative, fast-paced role suited to someone who enjoys building strong relationships, thrives in a team environment, and is confident managing multiple priorities at once. You’ll work closely with developers, designers, strategists, and specialists across a variety of ongoing client initiatives, helping maintain clear communication, delivery visibility, and strong operational organisation across accounts.</span></p>\n<p><span style=\"color: rgb(68, 71, 70); font-size: 10pt; font-weight: 300\">Alongside supporting day-to-day account delivery, you’ll contribute to roadmap planning, ongoing optimisation, and wider growth conversations, helping clients continue to evolve and improve their ecommerce experience over time. We’re looking for someone who is proactive, organised, commercially aware, and comfortable taking ownership of their accounts while knowing when to collaborate, challenge, or escalate appropriately.</span></p>\n<p><span style=\"color: rgb(68, 71, 70); font-size: 10pt; font-weight: 300\">Cultural fit is hugely important to us at Swanky. We’re looking for someone who is approachable, adaptable, solutions-focused, and genuinely enjoys working closely with both clients and colleagues. The ideal candidate will bring a positive attitude, strong communication skills, and a willingness to learn and grow within a supportive, ambitious, and evolving agency environment.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Key Responsibilities</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Client Relationships &amp; Account Growth</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Build strong, trusted relationships with clients, becoming a reliable day-to-day partner across ongoing retainers and growth plans.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Develop a strong understanding of each client’s business, priorities, and commercial goals to support long-term success.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Support strategic account planning, helping clients prioritise initiatives that drive growth and improve performance.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Lead clear, confident communication across meetings, project management platforms, and written updates.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Help identify opportunities to add value across accounts through proactive recommendations and ongoing collaboration.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Account Coordination &amp; Delivery</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Coordinate ongoing account activity across multiple retained clients, ensuring priorities, timelines, and deliverables remain organised and on track.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Use project management software to manage workflows, maintain visibility across accounts, and support efficient collaboration between teams.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Work closely with developers, designers, strategists, and specialist teams to ensure work progresses smoothly and aligns with wider account goals.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Proactively identify risks, blockers, or gaps in delivery and work collaboratively to resolve them effectively.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Support roadmap planning and ensure priorities remain aligned with client objectives and business needs.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Teamwork &amp; Operational Excellence</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Foster strong cross-functional collaboration, helping teams stay aligned, informed, and focused on shared outcomes.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Contribute to the continuous improvement of internal processes, workflows, and ways of working across account delivery.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Support a positive, collaborative team culture built on communication, accountability, and mutual respect.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Balance multiple priorities with confidence, adaptability, and a calm, solutions-focused approach.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Industry Awareness &amp; Strategic Thinking</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Stay informed on Shopify updates, ecommerce trends, and emerging digital best practices.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Bring proactive ideas and insights into client conversations and internal discussions.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Support strategic thinking across accounts by helping identify opportunities for optimisation, innovation, and long-term growth.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Required Skills &amp; Experience</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Strong organisational and time management skills, with the ability to manage multiple clients, priorities, and deadlines simultaneously</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Excellent written and verbal communication skills, with confidence leading client conversations and translating technical or strategic information clearly</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Experience coordinating cross-functional teams</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Comfortable using/willing to learn project management tools and structured workflows (e.g. Wrike, Asana, ClickUp, Monday, Jira)</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Proactive problem-solving mindset, with the ability to identify risks and keep momentum moving</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Strong attention to detail and ability to maintain high standards across delivery and communication</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Confident working in a fast-paced, changing environment with multiple moving parts</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Desirable Skills &amp; Experience</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Experience working within ecommerce, retail, or digital agency environments</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Familiarity with Shopify or other ecommerce platforms</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Exposure to CRO, UX, SEO, paid media, CRM, retention, or wider digital growth disciplines</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Understanding of agile delivery methodologies or sprint-based working</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Experience working with enterprise or multi-stakeholder clients</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Interest in ecommerce trends, emerging technologies, and digital customer experience</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">What We Offer</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Competitive salary DOE</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">30 days holiday per year inclusive of bank holidays, plus 1 additional day per full year served, capped at 5</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Flexible working hours during the day</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Beautiful Exeter-based offices for those based in the South-West of the UK (but this can be a fully remote role for the right candidate)</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Employee Assistance Programme with 24/7 access to services</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Free unlimited tea, hot chocolate, coffee and healthy snack bar (in the office)</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">MacBook Pro (or your preferred choice of tech)</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">The opportunity to work with ambitious, fast-growing brands on exciting and evolving ecommerce strategies</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Opportunities for career development within a highly collaborative and growing agency</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Regular company socials and events</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 200\">Opportunity for occasional travel to client meetings and conferences</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: 200\">No Recruiters </span></p>",
    "compensation": "Competitive DOE",
    "departmentId": "18503",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Account Manager",
    "departmentLabel": "Growth Accelerator",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://swanky.bamboohr.com/careers/156",
    "employmentStatusLabel": "Full-Time"
  }
}