Guest Service Supervisor

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  "last_changed_at": "2026-05-30T05:51:54.755Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Hakuba, Nagano, 399-9301, Japan",
    "city": "Hakuba",
    "region": "Nagano",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:28:41.627Z",
  "launch_scope": {
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    "location": {
      "raw": "Hakuba, Nagano, 399-9301, Japan",
      "city": "Hakuba",
      "region": "Nagano",
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      "confidence": 0.8
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{}

{
  "list_job": {
    "id": "79",
    "isRemote": null,
    "location": {
      "city": "Hakuba",
      "state": "Nagano"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18668",
    "locationType": "0",
    "jobOpeningName": "Guest Service Supervisor ",
    "departmentLabel": "Guest Services",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Hakuba",
      "state": "Nagano",
      "postalCode": "399-9301",
      "addressCountry": "Japan"
    },
    "datePosted": "2025-03-05",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Location:</span></span><span style=\"font-family: Arial, sans-serif\"> Hakuba</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Contract term:</span></span><span style=\"font-family: Arial, sans-serif\"> Full time </span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Period:</span></span><span style=\"font-family: Arial, sans-serif\"> Immediate start </span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Work hours:</span></span><span style=\"font-family: Arial, sans-serif\"> Average of 40 hours per week </span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">THE ROLE OVERVIEW</span></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">We are seeking an experienced and enthusiastic individual to join our year-round team as a Guest Services Supervisor. As a guest services supervisor, you will be responsible for assisting guests, handling bookings for various amenities and services, and assisting the manager with training and overseeing other guest services staff members. The ideal candidate should have previous experience working on a guest services team, and possess excellent communication skills in English and Japanese, strong attention to detail, and the ability to multitask in a fast-paced environment, ensuring a seamless and enjoyable experience for our guests. </span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">GUEST SERVICE SUPERVISOR DUTIES </span></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><br></span></p>\n<ol>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\"><span style=\"font-weight: bold\">Customer Inquiries: </span>Respond to guest questions, requests, and inquiries promptly and courteously, both in person and various communication channels.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\"><span style=\"font-weight: bold\">Reservation Management:</span> Assist guests in booking various services and amenities, including lift tickets, equipment rentals, spa appointments, dining reservations, and other resort-related activities. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\"><span style=\"font-weight: bold\">Check-in and Check-out:</span> Provide efficient and friendly check-in and check-out processes, ensuring accuracy in guest information, room assignments, and payment transactions. Offer a warm welcome and farewell to guests, providing necessary information about hotel facilities and services. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\"><span style=\"font-weight: bold\">Concierge Services:</span> Offer recommendations and assistance with local attractions, transportation, dining options and other guest requests. Arrange transportation as per guest preferences. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\"><span style=\"font-weight: bold\">Problem Resolution: </span>Handle guest complaints and concerns professionally and promptly, seeking resolutions to ensure guest satisfaction. Liaise with relevant departments to address any issues or requests that may arise during the guests' stay. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\"><span style=\"font-weight: bold\">Staff Management:</span> Assist the hotel manager with creating rosters for guest service staff members, delegating tasks, and training staff. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\"><span style=\"font-weight: bold\">Team Leadership: </span>Train, motivate, and supervise staff members, fostering a positive and productive work environment. Coordinate with other departments, such as housekeepers and restaurant staff to ensure seamless teamwork and efficient operations. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\"><span style=\"font-weight: bold\">Guest Account Management:</span> Maintain accurate guest profiles and records, ensuring confidentiality and security of personal information. Update guest preferences, special requests, and loyalty program details as necessary.</span><br></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\"><span style=\"font-weight: bold\">Amenities and Services Coordination:</span> Facilitate guest requests for additional amenities such as extra towels, pillows, toiletries, or room service. Coordinate with housekeeping, drivers, maintenance, and other relevant departments to fulfill guest needs. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\"><span style=\"font-weight: bold\">Payment Processing:</span> Process guest payments accurately and efficiently, handling different transaction methods. Maintain proper records and reconcile financial transactions at the end of each shift. </span></span></li>\n</ol>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">WHAT YOU NEED</span></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><br></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Legal right to live and work in Japan (visa support available) </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Japanese or international license preferred </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience working in guest services or reception required</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">2+ years of experience in a supervisor or managerial position at a hotel required</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Excellent communication skills, both verbal and written, to effectively interact with guests from different cultural backgrounds</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Business level or higher Japanese ability </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Business level or higher English ability </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Exceptional problem-solving abilities to address guest concerns and provide appropriate solutions</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Knowledge of local attractions, activities, and services in Hakuba to offer accurate recommendations and assist with guest inquiries</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Attention to detail to ensure accuracy in guest reservations, billing, and other administrative tasks</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Proficiency in using hotel management systems and software for reservation management and guest communication</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to multitask and prioritize responsibilities in a fast-paced environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Flexibility to work varying shifts, including weekends and holidays, to accommodate guest needs</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Cultural sensitivity and respect for diverse guest backgrounds and preferences</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Positive attitude and the ability to work effectively as part of a team to ensure a seamless guest experience</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">WHAT WE WOULD LIKE YOU TO BE LIKE</span></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><br></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You speak Japanese and English</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You are reliable and trustworthy</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You care about your appearance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You have a great team spirit and easily connect with others</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You have a guest-first approach to hospitality </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Preferably already located in Japan</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">WHAT WE CAN DO FOR YOU</span></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><br></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">A Competitive Monthly Salary (Depending on experience) </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Free private staff accommodation year-round </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Enrollment in company social insurances </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Great paid leave policies </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Discounts at local restaurants and businesses </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">A friendly, enjoyable work environment on a young and international team  </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Potential for advancement </span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">GUEST SERVICE SPECIALIST SHIFTS</span></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Staff are required to work approximately 40 hours per week. All Guest Service Stations are either open to guests from 7am to 7pm, or 7am to 10pm daily which necessitates organizing shifts within these hours depending on the venue. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">VENUES HIRING </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">La Neige </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The HAPPO </span></li>\n</ul>\n<p><br></p>\n<p><br></p>",
    "compensation": "DOE",
    "departmentId": "18668",
    "locationType": "0",
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    "jobOpeningName": "Guest Service Supervisor ",
    "departmentLabel": "Guest Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://hakubahotelgroup.bamboohr.com/careers/79",
    "employmentStatusLabel": "Full-Time"
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}