Security Premium Seating Staff

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    "description": "<div style=\"margin-left:0in;margin-right:0in;\">\r\n<p style=\"margin-left:1px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><strong>SUMMARY: </strong>A Premium Seating Staff member is the embodiment of New England hospitality and will strive to positively represent Gillette Stadium through service.&nbsp; A Premium Seating Staff member must value each individual interaction and create additional value towards the event day experience by anticipating guest needs and capitalizing on service opportunities.&nbsp; Most importantly, a Premium Seating Staff member must have an inherent desire to create positive interactions and give maximum effort to correct any guest challenges prior to the event end.&nbsp;&nbsp; </span></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><strong>&nbsp;</strong></span></span></span></p>\r\n\r\n<p><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">DUTIES AND RESPONSIBILITIES &nbsp;</span></span></span></strong></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Welcome Premium Seating guests with exceptional customer service and a smile throughout the event.&nbsp; </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Scan tickets to verify authorized entry into Gillette Stadium and resolve any ticket issues by educating guests on mobile ticketing or escalating more significant challenges </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Ensure Club/Suite integrity by checking tickets or wristbands that authorize access into premium seating areas.&nbsp;&nbsp; </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Attempt to resolve seat disputes or other Fan Code of Conduct violations in conjunction with stadium Security personnel </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Reduce guest effort through ADA accommodations by coordinating or directing guests to nearest areas of accommodation </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Make yourself available and visible to guests and provide assistance as needed including directions, policy questions and service opportunities. Guest relationships and their overall experience is our top priority.&nbsp;&nbsp; </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Commitment to safety by monitoring crowd activities and report any suspicious activity and/or behavior to your area supervisor. </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Special projects and assignments as business dictates. </span></span></span></li>\r\n</ol>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><strong>&nbsp;</strong></span></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><strong>SUPERVISORY RESPONSIBILITIES </strong>&nbsp;</span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">This position has no supervisory responsibilities </span></span></span></li>\r\n</ul>\r\n\r\n<h1>&nbsp;</h1>\r\n\r\n<h1><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">SKILLS AND QUALIFICATIONS &nbsp;</span></span></span></strong></h1>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Service-oriented person who places value on each guest interaction </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Driven focus to help and support guests and team members </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Maintain a positive and professional demeanor at all times </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Effective communication skills with the ability to communicate with a wide variety of people in an exciting environment&nbsp; </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Ability to take direction and demonstrate flexibility with shifting priorities on event day&nbsp; </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Ability to work full stadium events to include nights, weekends, and holidays. </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Minimum of High school education or equivalent </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Must be able to adhere to process protocol and must be able to apply established protocols in a timely manner</span></span></span></li>\r\n</ul>\r\n\r\n<h1>&nbsp;</h1>\r\n\r\n<h1><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">PHYSICAL DEMANDS &nbsp;</span></span></span></strong></h1>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Ability to stand for prolonged periods&nbsp; </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Some positions may require the repeated climbing of stairs </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions&nbsp; </span></span></span></li>\r\n</ul>\r\n\r\n<h1>&nbsp;</h1>\r\n\r\n<h1><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">WORK ENVIRONMENT&nbsp; </span></span></span></strong></h1>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">The noise level in the work environment is usually loud/very loud on event days </span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">This position may require work in inclement weather to include heat, cold, rain, snow </span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><strong>&nbsp;</strong></span></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><strong>CERTIFICATES, LICENSES, REGISTRATIONS </strong>&nbsp;</span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Roles that operate stadium elevators must have a state certification&nbsp; </span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></p>\r\n\r\n<h1><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">OTHER DUTIES &nbsp;</span></span></span></strong></h1>\r\n\r\n<p style=\"margin-left:1px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.&nbsp; </span></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-left:1px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </span></span></span></p>\r\n</div>\r\n",
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