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Manager Patient Access Training and Quality Assurance
Mnh Ibosjb Fa Ocs Oraclecloud Com CX 1 · State College, PA, United States; Medical Center, State College, PA, US · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Mnh Ibosjb Fa Ocs Oraclecloud Com CX 1 |
| Title | Manager Patient Access Training and Quality Assurance |
| Normalized title | - |
| Department / team | Patient Relations and Health Information |
| Location | State College, PA, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-03-31 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Mnh Ibosjb Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in State College. | Open |
| Department jobs | Active postings in Patient Relations and Health Information. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Mnh Ibosjb Fa Ocs Oraclecloud Com CX 1 |
| Source | a93a3c80-a4ad-4123-bc9e-4c481910e55a |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Position Summary
The Patient Access Manager for Training and Quality Assurance is responsible for developing and implementing a comprehensive training and quality assurance program for patient access operations across the health system. This role ensures that team members are equipped with the knowledge, skills, and tools necessary to deliver accurate, consistent, and patient-centered services. The manager is responsible for staff competency, compliance, and service excellence by aligning education and quality initiatives with organizational standards and regulatory requirements. The manager collaborates with operational leaders to identify training needs, establish performance benchmarks, and drive continuous improvement in accuracy, efficiency, and patient experience.
The Manager is accountable for:
Training Program Development
Designs and maintains standardized onboarding and continuing education programs for patient access functions, including scheduling, registration, insurance verification, prior authorization, and financial clearance. Quality Assurance Oversight
Develops and manages quality assurance program to ensure compliance with policies, payer guidelines, and regulatory standards; analyzes audit results and implements corrective actions. Competency Assessment & Education
Conducts competency evaluations and provides targeted training to address performance gaps and support staff development via career ladder program. Policy & Compliance Integration
Aligns training and quality programs with organizational policies, HIPAA regulations, and payer requirements to minimize risk and improve operational outcomes. Performance Monitoring & Reporting
Tracks training effectiveness and quality metrics; prepares reports for leadership and recommends process improvements. Collaboration
Partners with patient access leadership, revenue cycle teams, and clinical departments to ensure education and quality initiatives support operational goals and enhance patient experience.
Leadership Values
The MNH Leadership Values we are striving to emulate:
Respect, appreciation and caring for all-positive outlook
Initiative, achievement oriented, drive for excellence and continuous
improvement; perseverance and ability to see the big picture
Teamwork and support for others; interdependence and commitment to the
collective; system success as opposed to individual achievement or credit
Open, respectful, candid communication; handles conflicts and differing
points of view directly; doesn't shy away from difficult issues or
conversations
Stewardship of resources and passion for efficiency
Ownership of actions and results focused
Resilient; adaptable to change; perseveres in the midst of challenges
Courage
Minimum Requirements
Education:
High school diploma or GED required.
Bachelor’s degree preferred (preferably in healthcare or public administration, education, management, or a related field)
Master's degree preferred.
Experience:
5 years of health care/patient access experience required 3 years must be training, quality assurance and management/leadership experience required Strong knowledge of patient access workflows and regulatory requirements. Meditech and/or Epic System experience, as well as experience in learning management systems, is preferred. Microsoft Word, Excel and PowerPoint experience required. Statistical reporting experience required.
Knowledge, Skills and Ability:
Ability to design and deliver effective training and quality assurance programs. Skilled in auditing, compliance monitoring and process improvement Expertise in the best practices of patient access workflows. Excellent communication, instructional design, and leadership skills. Demonstrated ability to work under stressful situations. Functional understanding of health care operations and physician practices. Leadership skills to motivate cross-functional teams to strive for excellence while utilizing a consensus-building management style. Comprehensive knowledge of regulatory requirements and the ability to provide documentation of such requirements when needed. Possesses a strong understanding of various reimbursement methodologies with knowledge of the requirements for hospital and professional billing across payers. Strong quantitative, analytic, and problem-solving skills to evaluate all aspects of a problem or opportunity and draw valid conclusions to make or facilitate appropriate and timely decisions. Strong organizational skills to manage multiple diverse priorities with high visibility and extremely detailed information. Ability to present and communicate complex information effectively in both written and oral forms to a variety of audiences, including hospital and physician leadership. Uses tact, sensitivity, sound judgment, and a professional attitude
constantly. Conducts business in a professional and cordial manner that upholds the
integrity and reputation of Mount Nittany Health. Knowledge of human resource laws and regulations as they relate to the
management of staff.
License/Certification/Registration
HFMA CHFP, AAHAM, CHAA, CHAM or equivalent Revenue Cycle Certifications preferred. Supervision Received
Receives supervision from the Patient Access Director.
Supervision Given
Supervises the activities of the Patient Access Training and Quality Assurance team within the Patient Access Department
Responsibilities
Essential Functions
Department Management
Financial Management: analyze, monitor, and explain budgets and
variances; ongoing evaluation of productivity; and maximize care
efficiency and throughput
Human Resource Management: evaluate staffing needs and
patterns; utilize recruitment techniques as they relate to staff selection;
and ensure proper orientation. Align quality assurance and monitoring function with development of career ladder program and other advancement targets and criteria.
Performance and Quality Management: Monitor Key Performance Indicators (KPIs) for all patient access functions. Collaborate with business area management to identify and address areas falling below thresholds, including identification of root causes and development of individualized and global solutions.
Performance Improvement: utilize lean tools and methodology for
identified areas of improvement; use of MDI (manage for daily improvement) strategies to drive outcomes; evaluate and improve customer/patient engagement performance; monitor patient safety reporting; participate in root cause analysis; promote workplace safety; maintain survey and regulatory readiness; just culture; and promote intra/interdepartmental communication
Foundational thinking skills: apply systems thinking knowledge as an approach to analysis and decision making.
Technology: use of technology to support decision and improvement activities.
Change management: facilitate change through assessing readiness, involving key stakeholder and those that do the work, communicate changes, and evaluate outcomes.
Appropriate clinical practice knowledge: maintain knowledge pertinent to scope of responsibility and promote evidence-based practice.
Leadership
Human resource leadership skills: performance management
(conduct evaluations, assess staff, monitor fitness, initiate corrective actions, terminations, etc.); staff development and assurance of competencies; and staff retention skills and activities.
Communication skills: open, respectful, and effective, both oral and written.
Relationship management & influencing behaviors: manage conflict; situation management, promote team dynamics, mentor and coach staff & peers, apply communication principles; encourage participation of staff; role model professional behavior; act as a change agent; and apply principles of self-awareness
Diversity and Inclusivity: maintain and environment of fairness and equality.
Professionalism
Personal and professional accountability: practice ethical behaviors; hold self and others accountable for respect and professionalism; and promote and role model lifelong learning.
4. Technical
Understands and evidences through practice the organization's structure, operations, decision making channels and planning processes. Utilizes a wide range of information sources and perspectives to define issues and identify needs. Makes decisions that are fact-based and takes organizational resources and objectives into balanced consideration.
Role models leadership skills to foster interdepartmental and interdisciplinary cooperation and collaboration. Serves as ambassador and change catalyst for the organization and area(s) of responsibilities.
Leads the department and MNMC & MNPG to best practice performance in customer, patient and employee satisfaction, efficiency, effectiveness, accountability, compliance, integrity and respect.
Demonstrates fiscal responsibility through the preparation and management of an appropriate Capital, personnel and operational budget.
Utilizes communication, negotiation and problem-solving skills to achieve clinical and financial outcomes.
Maintains the confidentiality of all records and information received in the course of the job in accordance with HIPAA requirements.
Acts as a liaison with Medical Staff, hospital personnel, patients, and other hospitals and clinics. Cooperates and works together with co-workers and management in an open-office work setting, achieving goals and objectives of the department. Communicates tactfully and diplomatically with ancillary departments, Medical Staff, patients, visitors, insurance companies, and all other professionals applicable to the job description. Accepts and adapts to new and changing work requirements/assignments and priorities. Continually strives to find ways to improve department functions and processes.
Non-Essential functions:
Performs related and miscellaneous duties as assigned.
Company
Why Mount Nittany Health?
At Mount Nittany Health, we provide high-quality patient care with a unique combination of the latest in clinical technology and compassionate medical professionals. We are committed to improving both the quality and availability of healthcare in our region and seek to hire only the best to support the communities we serve.
Full job record
| Job ID | 9fbbedcda53c84971aa42b206bc33745781f0593 |
| Org ID | acad372e-e03a-4e69-b5b3-6ffd8098ded7 |
| Source ID | a93a3c80-a4ad-4123-bc9e-4c481910e55a |
| Board ID | a93a3c80-a4ad-4123-bc9e-4c481910e55a |
| Provider | oracle_hcm |
| Provider Job Key | 2902 |
| Title | Manager Patient Access Training and Quality Assurance |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | State College, PA, United States; Medical Center, State College, PA, US |
| Department | Patient Relations and Health Information |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | PA |
| City | State College |
| Salary Raw | Description Position Summary The Patient Access Manager for Training and Quality Assurance is responsible for developing and implementing a comprehensive training and quality assurance program for patient access operations across the health system. This role ensures that team members are equipped with the knowledge, skills, and tools necessary to deliver accurate, consistent, and patient-centered services. The manager is responsible for staff competency, compliance, and service excellence by aligning education and quality initiatives with organizational standards and regulatory requirements. The manager collaborates with operational leaders to identify training needs, establish performance benchmarks, and drive continuous improvement in accuracy, efficiency, and patient experience. The Manager is accountable for: Training Program Development Designs and maintains standardized onboarding and continuing education programs for patient access functions, including scheduling, registration, insurance verification, prior authorization, and financial clearance. Quality Assurance Oversight Develops and manages quality assurance program to ensure compliance with policies, payer guidelines, and regulatory standards; analyzes audit results and implements corrective actions. Competency Assessment & Education Conducts competency evaluations and provides targeted training to address performance gaps and support staff development via career ladder program. Policy & Compliance Integration Aligns training and quality programs with organizational policies, HIPAA regulations, and payer requirements to minimize risk and improve operational outcomes. Performance Monitoring & Reporting Tracks training effectiveness and quality metrics; prepares reports for leadership and recommends process improvements. Collaboration Partners with patient access leadership, revenue cycle teams, and clinical departments to ensure education and quality initiatives support operational goals and enhance patient experience. Leadership Values The MNH Leadership Values we are striving to emulate: Respect, appreciation and caring for all-positive outlook Initiative, achievement oriented, drive for excellence and continuous improvement; perseverance and ability to see the big picture Teamwork and support for others; interdependence and commitment to the collective; system success as opposed to individual achievement or credit Open, respectful, candid communication; handles conflicts and differing points of view directly; doesn't shy away from difficult issues or conversations Stewardship of resources and passion for efficiency Ownership of actions and results focused Resilient; adaptable to change; perseveres in the midst of challenges Courage Minimum Requirements Education: High school diploma or GED required. Bachelor’s degree preferred (preferably in healthcare or public administration, education, management, or a related field) Master's degree preferred. Experience: 5 years of health care/patient access experience required 3 years must be training, quality assurance and management/leadership experience required Strong knowledge of patient access workflows and regulatory requirements. Meditech and/or Epic System experience, as well as experience in learning management systems, is preferred. Microsoft Word, Excel and PowerPoint experience required. Statistical reporting experience required. Knowledge, Skills and Ability: Ability to design and deliver effective training and quality assurance programs. Skilled in auditing, compliance monitoring and process improvement Expertise in the best practices of patient access workflows. Excellent communication, instructional design, and leadership skills. Demonstrated ability to work under stressful situations. Functional understanding of health care operations and physician practices. Leadership skills to motivate cross-functional teams to strive for excellence while utilizing a consensus-building management style. Comprehensive knowledge of regulatory requirements and the ability to provide documentation of such requirements when needed. Possesses a strong understanding of various reimbursement methodologies with knowledge of the requirements for hospital and professional billing across payers. Strong quantitative, analytic, and problem-solving skills to evaluate all aspects of a problem or opportunity and draw valid conclusions to make or facilitate appropriate and timely decisions. Strong organizational skills to manage multiple diverse priorities with high visibility and extremely detailed information. Ability to present and communicate complex information effectively in both written and oral forms to a variety of audiences, including hospital and physician leadership. Uses tact, sensitivity, sound judgment, and a professional attitude constantly. Conducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany Health. Knowledge of human resource laws and regulations as they relate to the management of staff. License/Certification/Registration HFMA CHFP, AAHAM, CHAA, CHAM or equivalent Revenue Cycle Certifications preferred. Supervision Received Receives supervision from the Patient Access Director. Supervision Given Supervises the activities of the Patient Access Training and Quality Assurance team within the Patient Access Department Responsibilities Essential Functions Department Management Financial Management: analyze, monitor, and explain budgets and variances; ongoing evaluation of productivity; and maximize care efficiency and throughput Human Resource Management: evaluate staffing needs and patterns; utilize recruitment techniques as they relate to staff selection; and ensure proper orientation. Align quality assurance and monitoring function with development of career ladder program and other advancement targets and criteria. Performance and Quality Management: Monitor Key Performance Indicators (KPIs) for all patient access functions. Collaborate with business area management to identify and address areas falling below thresholds, including identification of root causes and development of individualized and global solutions. Performance Improvement: utilize lean tools and methodology for identified areas of improvement; use of MDI (manage for daily improvement) strategies to drive outcomes; evaluate and improve customer/patient engagement performance; monitor patient safety reporting; participate in root cause analysis; promote workplace safety; maintain survey and regulatory readiness; just culture; and promote intra/interdepartmental communication Foundational thinking skills: apply systems thinking knowledge as an approach to analysis and decision making. Technology: use of technology to support decision and improvement activities. Change management: facilitate change through assessing readiness, involving key stakeholder and those that do the work, communicate changes, and evaluate outcomes. Appropriate clinical practice knowledge: maintain knowledge pertinent to scope of responsibility and promote evidence-based practice. Leadership Human resource leadership skills: performance management (conduct evaluations, assess staff, monitor fitness, initiate corrective actions, terminations, etc.); staff development and assurance of competencies; and staff retention skills and activities. Communication skills: open, respectful, and effective, both oral and written. Relationship management & influencing behaviors: manage conflict; situation management, promote team dynamics, mentor and coach staff & peers, apply communication principles; encourage participation of staff; role model professional behavior; act as a change agent; and apply principles of self-awareness Diversity and Inclusivity: maintain and environment of fairness and equality. Professionalism Personal and professional accountability: practice ethical behaviors; hold self and others accountable for respect and professionalism; and promote and role model lifelong learning. 4. Technical Understands and evidences through practice the organization's structure, operations, decision making channels and planning processes. Utilizes a wide range of information sources and perspectives to define issues and identify needs. Makes decisions that are fact-based and takes organizational resources and objectives into balanced consideration. Role models leadership skills to foster interdepartmental and interdisciplinary cooperation and collaboration. Serves as ambassador and change catalyst for the organization and area(s) of responsibilities. Leads the department and MNMC & MNPG to best practice performance in customer, patient and employee satisfaction, efficiency, effectiveness, accountability, compliance, integrity and respect. Demonstrates fiscal responsibility through the preparation and management of an appropriate Capital, personnel and operational budget. Utilizes communication, negotiation and problem-solving skills to achieve clinical and financial outcomes. Maintains the confidentiality of all records and information received in the course of the job in accordance with HIPAA requirements. Acts as a liaison with Medical Staff, hospital personnel, patients, and other hospitals and clinics. Cooperates and works together with co-workers and management in an open-office work setting, achieving goals and objectives of the department. Communicates tactfully and diplomatically with ancillary departments, Medical Staff, patients, visitors, insurance companies, and all other professionals applicable to the job description. Accepts and adapts to new and changing work requirements/assignments and priorities. Continually strives to find ways to improve department functions and processes. Non-Essential functions: Performs related and miscellaneous duties as assigned. Company Why Mount Nittany Health? At Mount Nittany Health, we provide high-quality patient care with a unique combination of the latest in clinical technology and compassionate medical professionals. We are committed to improving both the quality and availability of healthcare in our region and seek to hire only the best to support the communities we serve. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://mnh-ibosjb.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MountNittanyHealthCareers/job/2902 |
| Apply URL | https://mnh-ibosjb.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MountNittanyHealthCareers/job/2902 |
| First Seen At | 2026-05-31 18:07:27Z |
| Last Seen At | 2026-06-06 11:14:04Z |
| Last Checked At | 2026-06-06 11:14:04Z |
| Last Changed At | 2026-05-31 18:07:27Z |
| Inactive At | — |
| Source Posted At | 2026-03-31 17:05:55Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=mnh-ibosjb.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-13-47-655Z-58c887ec0cdf4b8e48dcc3d003ae0c52a6064cecad9c4f4fd1c0c5ce901b0160.json |
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"ExternalDescriptionStr": "<p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\"><span style=\"font-size:14.0pt;\"><strong><u>Position Summary</u></strong></span></span></p><p style=\"line-height:normal;margin-bottom:.0001pt;\"> </p><p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">The Patient Access Manager for Training and Quality Assurance is responsible for developing and implementing a comprehensive training and quality assurance program for patient access operations across the health system. This role ensures that team members are equipped with the knowledge, skills, and tools necessary to deliver accurate, consistent, and patient-centered services. The manager is responsible for staff competency, compliance, and service excellence by aligning education and quality initiatives with organizational standards and regulatory requirements. The manager collaborates with operational leaders to identify training needs, establish performance benchmarks, and drive continuous improvement in accuracy, efficiency, and patient experience.</span></p><p style=\"line-height:normal;margin-bottom:.0001pt;\"> </p><p style=\"line-height:normal;margin-bottom:.0001pt;\"> </p><p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">The Manager is accountable for:</span></p><p style=\"line-height:normal;margin-bottom:.0001pt;\"> </p><ol><li style=\"color:black;line-height:normal;margin-bottom:.0001pt;tab-stops:list .5in;\"><span style=\"font-family:"Arial",sans-serif;\"><strong>Training Program Development</strong></span><br><span style=\"font-family:"Arial",sans-serif;\">Designs and maintains standardized onboarding and continuing education programs for patient access functions, including scheduling, registration, insurance verification, prior authorization, and financial clearance.</span></li><li style=\"color:black;line-height:normal;margin-bottom:.0001pt;tab-stops:list .5in;\"><span style=\"font-family:"Arial",sans-serif;\"><strong>Quality Assurance Oversight</strong></span><br><span style=\"font-family:"Arial",sans-serif;\">Develops and manages quality assurance program to ensure compliance with policies, payer guidelines, and regulatory standards; analyzes audit results and implements corrective actions.</span></li><li style=\"color:black;line-height:normal;margin-bottom:.0001pt;tab-stops:list .5in;\"><span style=\"font-family:"Arial",sans-serif;\"><strong>Competency Assessment & Education</strong></span><br><span style=\"font-family:"Arial",sans-serif;\">Conducts competency evaluations and provides targeted training to address performance gaps and support staff development via career ladder program.</span></li><li style=\"color:black;line-height:normal;margin-bottom:.0001pt;tab-stops:list .5in;\"><span style=\"font-family:"Arial",sans-serif;\"><strong>Policy & Compliance Integration</strong></span><br><span style=\"font-family:"Arial",sans-serif;\">Aligns training and quality programs with organizational policies, HIPAA regulations, and payer requirements to minimize risk and improve operational outcomes.</span></li><li style=\"color:black;line-height:normal;margin-bottom:.0001pt;tab-stops:list .5in;\"><span style=\"font-family:"Arial",sans-serif;\"><strong>Performance Monitoring & Reporting</strong></span><br><span style=\"font-family:"Arial",sans-serif;\">Tracks training effectiveness and quality metrics; prepares reports for leadership and recommends process improvements.</span></li><li style=\"color:black;line-height:normal;margin-bottom:.0001pt;tab-stops:list .5in;\"><span style=\"font-family:"Arial",sans-serif;\"><strong>Collaboration</strong></span><br><span style=\"font-family:"Arial",sans-serif;\">Partners with patient access leadership, revenue cycle teams, and clinical departments to ensure education and quality initiatives support operational goals and enhance patient experience.</span></li></ol><p style=\"line-height:normal;margin-bottom:.0001pt;\"> </p><p style=\"line-height:normal;margin-bottom:.0001pt;\"> </p><p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\"><span style=\"font-size:14.0pt;\"><strong><u>Leadership Values</u></strong></span></span></p><p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"font-family:"Calibri",sans-serif;\"><span style=\"font-size:11.0pt;\"> </span></span></p><p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">The MNH Leadership Values we are striving to emulate: </span></p><ol><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Respect, appreciation and caring for all-positive outlook </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Initiative, achievement oriented, drive for excellence and continuous </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">improvement; perseverance and ability to see the big picture </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Teamwork and support for others; interdependence and commitment to the </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">collective; system success as opposed to individual achievement or credit </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Open, respectful, candid communication; handles conflicts and differing </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">points of view directly; doesn't shy away from difficult issues or </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">conversations </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Stewardship of resources and passion for efficiency </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Ownership of actions and results focused </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Resilient; adaptable to change; perseveres in the midst of challenges </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Courage </span></p></li></ol><p> </p><p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\"><span style=\"font-size:14.0pt;\"><strong><u>Minimum Requirements</u></strong></span></span></p><p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"color:black;font-family:"Calibri",sans-serif;\"><span style=\"font-size:16.0pt;\"> </span></span></p><p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\"><strong><u>Education:</u></strong></span></p><p style=\"line-height:normal;margin-bottom:.0001pt;\"> </p><ol><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;\">High school diploma or GED required.</span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Bachelor’s degree preferred (preferably in healthcare or public administration, education, management, or a related field) </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Master's degree preferred. </span></p></li></ol><p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\"> </span></p><p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\"><strong><u>Experience:</u></strong></span></p><p style=\"line-height:normal;margin-bottom:.0001pt;\"> </p><ol><li style=\"color:black;line-height:normal;margin-bottom:.0001pt;tab-stops:list .5in;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">5 years of health care/patient access experience required</span></li><li style=\"color:black;line-height:normal;margin-bottom:.0001pt;tab-stops:list .5in;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">3 years must be training, quality assurance and management/leadership experience required </span></li><li style=\"color:black;line-height:normal;margin-bottom:.0001pt;tab-stops:list .5in;\"><span style=\"font-family:"Arial",sans-serif;\">Strong knowledge of patient access workflows and regulatory requirements.</span></li><li style=\"color:black;line-height:normal;margin-bottom:.0001pt;tab-stops:list .5in;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Meditech and/or Epic System experience, as well as experience in learning management systems, is preferred. </span></li><li style=\"color:black;line-height:normal;margin-bottom:.0001pt;tab-stops:list .5in;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Microsoft Word, Excel and PowerPoint experience required. </span></li><li style=\"color:black;line-height:normal;margin-bottom:.0001pt;tab-stops:list .5in;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Statistical reporting experience required.</span></li></ol><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"> </p><p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\"><strong><u>Knowledge, Skills and Ability:</u></strong></span></p><ol><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Ability to design and deliver effective training and quality assurance programs.</span></li><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Skilled in auditing, compliance monitoring and process improvement</span></li><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Expertise in the best practices of patient access workflows.</span></li><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Excellent communication, instructional design, and leadership skills.</span></li><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Demonstrated ability to work under stressful situations. </span></li><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Functional understanding of health care operations and physician practices.</span></li><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Leadership skills to motivate cross-functional teams to strive for excellence while utilizing a consensus-building management style.</span></li><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Comprehensive knowledge of regulatory requirements and the ability to provide documentation of such requirements when needed.</span></li><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Possesses a strong understanding of various reimbursement methodologies with knowledge of the requirements for hospital and professional billing across payers.</span></li><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Strong quantitative, analytic, and problem-solving skills to evaluate all aspects of a problem or opportunity and draw valid conclusions to make or facilitate appropriate and timely decisions.</span></li><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Strong organizational skills to manage multiple diverse priorities with high visibility and extremely detailed information.</span></li><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Ability to present and communicate complex information effectively in both written and oral forms to a variety of audiences, including hospital and physician leadership. </span></li><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Uses tact, sensitivity, sound judgment, and a professional attitude </span><br><span style=\"font-family:"Arial",sans-serif;\">constantly. </span></li><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Conducts business in a professional and cordial manner that upholds the </span><br><span style=\"font-family:"Arial",sans-serif;\">integrity and reputation of Mount Nittany Health.</span></li><li style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"font-family:"Arial",sans-serif;\">Knowledge of human resource laws and regulations as they relate to the </span><br><span style=\"font-family:"Arial",sans-serif;\">management of staff. </span></li></ol><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"> </p><p><span style=\"font-family:"Arial",sans-serif;\"><strong><u>License/Certification/Registration</u></strong></span></p><ol><li style=\"tab-stops:list .5in;\"><span style=\"font-family:"Arial",sans-serif;\">HFMA CHFP, AAHAM, CHAA, CHAM or equivalent Revenue Cycle Certifications preferred. </span></li></ol><p style=\"margin:0in 0in .0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\"><span style=\"font-size:14.0pt;\"><strong><u>Supervision Received </u></strong></span></span></p><p style=\"margin:0in 0in .0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\"> </span></p><p style=\"margin:0in 0in .0001pt;\"><span style=\"font-family:"Arial",sans-serif;\">Receives supervision from the Patient Access Director. </span></p><p style=\"margin:0in 0in .0001pt;\"> </p><p style=\"margin:0in 0in .0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\"><span style=\"font-size:14.0pt;\"><strong><u>Supervision Given</u></strong></span></span></p><p style=\"margin:0in 0in .0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\"> </span></p><p style=\"margin:0in 0in .0001pt;\"><span style=\"font-family:"Arial",sans-serif;\">Supervises the activities of the Patient Access Training and Quality Assurance team within the Patient Access Department </span></p><p style=\"margin:0in 0in .0001pt;\"> </p>",
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"CorporateDescriptionStr": "<div>\n <b>Why Mount Nittany Health?</b>\n</div>\n<div>\n <b><br></b>\n</div>\n<div>\n At Mount Nittany Health, we provide high-quality patient care with a unique combination of the latest in clinical technology and compassionate medical professionals. We are committed to improving both the quality and availability of healthcare in our region and seek to hire only the best to support the communities we serve.\n</div>",
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"ExternalResponsibilitiesStr": "<p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\"><span style=\"font-size:14.0pt;\"><strong><u>Essential Functions</u></strong></span></span></p><p style=\"line-height:normal;margin:0in 0in .0001pt 27.0pt;\"><span style=\"color:black;font-family:"Calibri",sans-serif;\"><span style=\"font-size:16.0pt;\"> </span></span></p><p style=\"line-height:normal;margin:0in 0in .0001pt 27.0pt;\"><span style=\"color:black;font-family:"Calibri",sans-serif;\"><span style=\"font-size:11.0pt;\"> </span></span></p><ol><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Calibri",sans-serif;\"><span style=\"font-size:11.0pt;\"> </span></span><span style=\"color:black;font-family:"Arial",sans-serif;\">Department Management </span></p></li></ol><p style=\"line-height:normal;margin:0in 0in .0001pt .5in;vertical-align:middle;\"> </p><ol style=\"list-style-type:lower-alpha;padding-left:96px;\"><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Financial Management: analyze, monitor, and explain budgets and </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">variances; ongoing evaluation of productivity; and maximize care </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">efficiency and throughput </span></p><ol style=\"list-style-type:lower-alpha;padding-left:0px;\"><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Human Resource Management: evaluate staffing needs and </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">patterns; utilize recruitment techniques as they relate to staff selection; </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">and ensure proper orientation. Align quality assurance and monitoring function with development of career ladder program and other advancement targets and criteria.</span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Performance and Quality Management: Monitor Key Performance Indicators (KPIs) for all patient access functions. Collaborate with business area management to identify and address areas falling below thresholds, including identification of root causes and development of individualized and global solutions.<span> </span></span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Performance Improvement: utilize lean tools and methodology for </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">identified areas of improvement; use of MDI (manage for daily improvement) strategies to drive outcomes; evaluate and improve customer/patient engagement performance; monitor patient safety reporting; participate in root cause analysis; promote workplace safety; maintain survey and regulatory readiness; just culture; and promote intra/interdepartmental communication</span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Foundational thinking skills: apply systems thinking knowledge as an approach to analysis and decision making. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Technology: use of technology to support decision and improvement activities. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Change management: facilitate change through assessing readiness, involving key stakeholder and those that do the work, communicate changes, and evaluate outcomes. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Appropriate clinical practice knowledge: maintain knowledge pertinent to scope of responsibility and promote evidence-based practice. </span></p></li></ol></li></ol><p style=\"line-height:normal;margin:0in 0in .0001pt .5in;vertical-align:middle;\"> </p><ol start=\"2\"><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Leadership </span><br><br> </p><ol style=\"list-style-type:lower-alpha;\"><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Human resource leadership skills: performance management </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">(conduct evaluations, assess staff, monitor fitness, initiate corrective actions, terminations, etc.); staff development and assurance of competencies; and staff retention skills and activities. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Communication skills: open, respectful, and effective, both oral and written. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Relationship management & influencing behaviors: manage conflict; situation management, promote team dynamics, mentor and coach staff & peers, apply communication principles; encourage participation of staff; role model professional behavior; act as a change agent; and apply principles of self-awareness </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Diversity and Inclusivity: maintain and environment of fairness and equality. </span></p><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"> </p></li></ol></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Professionalism</span></p></li></ol><p style=\"line-height:normal;margin:0in 0in .0001pt .5in;vertical-align:middle;\"> </p><ol style=\"list-style-type:lower-alpha;padding-left:96px;\"><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Personal and professional accountability: practice ethical behaviors; hold self and others accountable for respect and professionalism; and promote and role model lifelong learning. </span></p></li></ol><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"> </p><p><br> 4. <span style=\"color:black;font-family:"Arial",sans-serif;\">Technical </span></p><ol style=\"list-style-type:lower-alpha;padding-left:120px;\"><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Understands and evidences through practice the organization's structure, operations, decision making channels and planning processes. Utilizes a wide range of information sources and perspectives to define issues and identify needs. Makes decisions that are fact-based and takes organizational resources and objectives into balanced consideration. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Role models leadership skills to foster interdepartmental and interdisciplinary cooperation and collaboration. Serves as ambassador and change catalyst for the organization and area(s) of responsibilities. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Leads the department and MNMC & MNPG to best practice performance in customer, patient and employee satisfaction, efficiency, effectiveness, accountability, compliance, integrity and respect. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Demonstrates fiscal responsibility through the preparation and management of an appropriate Capital, personnel and operational budget. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Utilizes communication, negotiation and problem-solving skills to achieve clinical and financial outcomes. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Maintains the confidentiality of all records and information received in the course of the job in accordance with HIPAA requirements. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Acts as a liaison with Medical Staff, hospital personnel, patients, and other hospitals and clinics. Cooperates and works together with co-workers and management in an open-office work setting, achieving goals and objectives of the department. Communicates tactfully and diplomatically with ancillary departments, Medical Staff, patients, visitors, insurance companies, and all other professionals applicable to the job description. Accepts and adapts to new and changing work requirements/assignments and priorities. Continually strives to find ways to improve department functions and processes.</span></p></li></ol><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"> </p><p style=\"line-height:normal;margin:0in 0in .0001pt .5in;\"> </p><p style=\"margin:0in 0in .0001pt 27.0pt;\"><span style=\"font-family:"Arial",sans-serif;\"><span style=\"font-size:14.0pt;\"><strong><u>Non-Essential functions:</u></strong></span></span></p><p style=\"margin:0in 0in .0001pt 27.0pt;\"> </p><p style=\"margin:0in 0in .0001pt .75in;\"><span style=\"font-family:"Arial",sans-serif;\">Performs related and miscellaneous duties as assigned. </span></p><p style=\"margin:0in 0in .0001pt .75in;\"> </p>",
"InternalResponsibilitiesStr": "<p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"color:black;font-family:"Arial",sans-serif;\"><span style=\"font-size:14.0pt;\"><strong><u>Essential Functions</u></strong></span></span></p><p style=\"line-height:normal;margin:0in 0in .0001pt 27.0pt;\"><span style=\"color:black;font-family:"Calibri",sans-serif;\"><span style=\"font-size:16.0pt;\"> </span></span></p><p style=\"line-height:normal;margin:0in 0in .0001pt 27.0pt;\"><span style=\"color:black;font-family:"Calibri",sans-serif;\"><span style=\"font-size:11.0pt;\"> </span></span></p><ol><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Calibri",sans-serif;\"><span style=\"font-size:11.0pt;\"> </span></span><span style=\"color:black;font-family:"Arial",sans-serif;\">Department Management </span></p></li></ol><p style=\"line-height:normal;margin:0in 0in .0001pt .5in;vertical-align:middle;\"> </p><ol style=\"list-style-type:lower-alpha;padding-left:96px;\"><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Financial Management: analyze, monitor, and explain budgets and </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">variances; ongoing evaluation of productivity; and maximize care </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">efficiency and throughput </span></p><ol style=\"list-style-type:lower-alpha;padding-left:0px;\"><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Human Resource Management: evaluate staffing needs and </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">patterns; utilize recruitment techniques as they relate to staff selection; </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">and ensure proper orientation. Align quality assurance and monitoring function with development of career ladder program and other advancement targets and criteria.</span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Performance and Quality Management: Monitor Key Performance Indicators (KPIs) for all patient access functions. Collaborate with business area management to identify and address areas falling below thresholds, including identification of root causes and development of individualized and global solutions.<span> </span></span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Performance Improvement: utilize lean tools and methodology for </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">identified areas of improvement; use of MDI (manage for daily improvement) strategies to drive outcomes; evaluate and improve customer/patient engagement performance; monitor patient safety reporting; participate in root cause analysis; promote workplace safety; maintain survey and regulatory readiness; just culture; and promote intra/interdepartmental communication</span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Foundational thinking skills: apply systems thinking knowledge as an approach to analysis and decision making. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Technology: use of technology to support decision and improvement activities. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Change management: facilitate change through assessing readiness, involving key stakeholder and those that do the work, communicate changes, and evaluate outcomes. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Appropriate clinical practice knowledge: maintain knowledge pertinent to scope of responsibility and promote evidence-based practice. </span></p></li></ol></li></ol><p style=\"line-height:normal;margin:0in 0in .0001pt .5in;vertical-align:middle;\"> </p><ol start=\"2\"><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Leadership </span><br><br> </p><ol style=\"list-style-type:lower-alpha;\"><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Human resource leadership skills: performance management </span><br><span style=\"color:black;font-family:"Arial",sans-serif;\">(conduct evaluations, assess staff, monitor fitness, initiate corrective actions, terminations, etc.); staff development and assurance of competencies; and staff retention skills and activities. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Communication skills: open, respectful, and effective, both oral and written. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Relationship management & influencing behaviors: manage conflict; situation management, promote team dynamics, mentor and coach staff & peers, apply communication principles; encourage participation of staff; role model professional behavior; act as a change agent; and apply principles of self-awareness </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Diversity and Inclusivity: maintain and environment of fairness and equality. </span></p><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"> </p></li></ol></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Professionalism</span></p></li></ol><p style=\"line-height:normal;margin:0in 0in .0001pt .5in;vertical-align:middle;\"> </p><ol style=\"list-style-type:lower-alpha;padding-left:96px;\"><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Personal and professional accountability: practice ethical behaviors; hold self and others accountable for respect and professionalism; and promote and role model lifelong learning. </span></p></li></ol><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"> </p><p><br> 4. <span style=\"color:black;font-family:"Arial",sans-serif;\">Technical </span></p><ol style=\"list-style-type:lower-alpha;padding-left:120px;\"><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Understands and evidences through practice the organization's structure, operations, decision making channels and planning processes. Utilizes a wide range of information sources and perspectives to define issues and identify needs. Makes decisions that are fact-based and takes organizational resources and objectives into balanced consideration. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Role models leadership skills to foster interdepartmental and interdisciplinary cooperation and collaboration. Serves as ambassador and change catalyst for the organization and area(s) of responsibilities. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Leads the department and MNMC & MNPG to best practice performance in customer, patient and employee satisfaction, efficiency, effectiveness, accountability, compliance, integrity and respect. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Demonstrates fiscal responsibility through the preparation and management of an appropriate Capital, personnel and operational budget. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Utilizes communication, negotiation and problem-solving skills to achieve clinical and financial outcomes. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Maintains the confidentiality of all records and information received in the course of the job in accordance with HIPAA requirements. </span></p></li><li><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"><span style=\"color:black;font-family:"Arial",sans-serif;\">Acts as a liaison with Medical Staff, hospital personnel, patients, and other hospitals and clinics. Cooperates and works together with co-workers and management in an open-office work setting, achieving goals and objectives of the department. Communicates tactfully and diplomatically with ancillary departments, Medical Staff, patients, visitors, insurance companies, and all other professionals applicable to the job description. Accepts and adapts to new and changing work requirements/assignments and priorities. Continually strives to find ways to improve department functions and processes.</span></p></li></ol><p style=\"line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;vertical-align:middle;\"> </p><p style=\"line-height:normal;margin:0in 0in .0001pt .5in;\"> </p><p style=\"margin:0in 0in .0001pt 27.0pt;\"><span style=\"font-family:"Arial",sans-serif;\"><span style=\"font-size:14.0pt;\"><strong><u>Non-Essential functions:</u></strong></span></span></p><p style=\"margin:0in 0in .0001pt 27.0pt;\"> </p><p style=\"margin:0in 0in .0001pt .75in;\"><span style=\"font-family:"Arial",sans-serif;\">Performs related and miscellaneous duties as assigned. </span></p><p style=\"margin:0in 0in .0001pt .75in;\"> </p>",
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