Scientific Support Specialist

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  "detail": {
    "url": "https://jcssolutions.applytojob.com/apply/jobs/details/4zIbVpc3IG?&",
    "heading": "Scientific Support Specialist",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://jcssolutions.applytojob.com/apply/4zIbVpc3IG/Scientific-Support-Specialist",
    "description_html": "<span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! </span><br><br><span style=\"vertical-align:baseline;\"><b>Job Summary</b></span><br><span style=\"vertical-align:baseline;\">JCS Solutions LLC is seeking a mid‑level <b>Scientific Support Specialist</b> to join our team supporting the National Institutes of Health (NIH), National Institute of Child Health and Human Development (NICHD). In this role, you will provide high‑quality desktop and scientific computing support to research labs, principal investigators, and other scientific personnel. The ideal candidate brings strong expertise in Windows, macOS, and Linux (Ubuntu 24+) environments and is comfortable working in a dynamic research setting with individuals of varying technical backgrounds, including VIP and PI‑level staff. This position plays a critical role in ensuring that desktop systems remain secure, reliable, and optimized to support NICHD’s scientific mission by collaborating closely with cybersecurity teams and implementing technical controls across diverse computing environments.</span><br><br><span style=\"vertical-align:baseline;\"><b>What’s in it for you:</b></span></span></span><ul><li class=\"paragraph\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Join a premier technology firm specializing in innovative solutions.  </span></span></span></li><li class=\"paragraph\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Be part of a collaborative, inclusive, and innovative work culture.  </span></span></span></li><li class=\"paragraph\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Enjoy tremendous growth potential in a high-performing team environment.  </span></span></span></li><li class=\"paragraph\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">A robust benefits package: </span></span></span></li></ul><div class=\"paragraph\"><div class=\"paragraph\"></div><ul><li class=\"paragraph\" style=\"margin-left:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Health, dental, and vision insurance  </span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Life insurance  </span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Short-and-long term disability  </span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Paid time off (PTO)  </span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">401k retirement plan with employer match </span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Annual Professional Development Reimbursement Program  </span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">And more! </span></span></span></li></ul></div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"> </span><br><span style=\"vertical-align:baseline;\"><b>What you will do: </b> </span></span></span><ul><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Provide direct desktop support for Windows, macOS, and Linux (Ubuntu 24+) systems used in scientific research labs across NICHD.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Serve as a primary technical liaison to principal investigators, VIPs, lab managers, and scientific staff, demonstrating professionalism, strong communication, and customer‑focused support.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Identify, diagnose, and resolve hardware, software, operating system, and network issues with minimal supervision.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Utilize ServiceNow to manage tickets, document troubleshooting steps, and ensure timely resolution of incidents and service requests.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Provide remote support using BeyondTrust/Bomgar and other collaboration platforms as needed.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Collaborate with the cybersecurity team to address vulnerabilities identified through Tenable scans, coordinating with scientific users to validate patches, schedule remediation, or support the development of POA&Ms or waiver requests.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Implement and support endpoint security controls including BitLocker and FileVault.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and peripherals.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Assist with updates, patches, and vendor‑supported upgrades for systems that interface with scientific instruments (but not the instruments themselves).</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Maintain documentation including system configurations, procedures, and troubleshooting guides.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Track trends and recurring issues within the scientific environment to support proactive improvements, stability, and consistency.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Work both independently and collaboratively in a hybrid environment, providing exceptional service to on‑site and remote users.  </span></span></span></li></ul><br><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>What you will bring:</b> </span></span></span><ul><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">U.S. citizenship required.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Ability to obtain and maintain an HHS Public Trust (Tier 2).</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Bachelor’s degree preferred; additional experience may be considered in lieu of a degree.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">5–8 years of experience in desktop support in mixed OS environments.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Strong proficiency supporting Windows 10/11, macOS (Sequoia–Tahoe), and Linux desktops (Ubuntu 24+).</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Experience using ServiceNow or similar ticketing systems.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Experience with BeyondTrust/Bomgar for remote support.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Familiarity with vulnerability remediation workflows and tools such as Tenable.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Hands‑on experience with some combination of Intune, BigFix, Absolute, Jamf, SCCM, Active Directory, and Azure AD.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Experience supporting VIPs or senior scientific personnel, with an understanding of appropriate communication style and urgency.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Experience implementing and supporting disk encryption tools (BitLocker, FileVault).</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Ability to lift up to 30 lbs.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Strong written and verbal communication skills.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">At least one relevant certification required (examples: CompTIA A+, Network+, Security+ CE, Microsoft MD‑102/Endpoint Administrator, Apple Device Support or ACSP, Linux+, Jamf 200, or similar).  </span></span></span></li></ul><br><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>How you will wow us:</b></span></span></span><ul><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Demonstrated ability to engage with scientific and technical users with professionalism, clarity, and empathy.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Strong analytical and troubleshooting skills with the ability to identify root causes and develop effective solutions.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Experience working in research, healthcare, or federal scientific environments, ideally NIH.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Familiarity with data privacy considerations involving PHI/PII and the secure handling of research data.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Comfortable balancing independent work with collaborative engagement across IT, cybersecurity, and scientific teams.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Detail‑oriented, organized, and proactive in managing workload, documentation, and follow‑through.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Adaptable, customer‑focused, and committed to delivering high‑quality service in a dynamic research setting.</span></span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">  </span><br><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.</span></span><br><span style=\"vertical-align:baseline;\">JCS is both a <b><i>Great Place to Work</i></b> and a Washington Post’s <b><i>Top Places to Work </i></b>certified company.</span><br><span style=\"vertical-align:baseline;\">  </span><br><span style=\"vertical-align:baseline;\">Our employees embody our core values, and we are looking for others who do too!</span></span></span><ul><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>Customer Experience:</b> Strive for excellence and delight our clients </span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>Innovation:</b> Embrace creative thinking to enable continual growth and powerful solutions </span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>Accountability:</b> Take ownership of and pride in our actions and service delivery </span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>Inspire:</b> Be inspired to be your best self and have fun in the process </span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>Integrity:</b> Do the right thing, the right way, every time! </span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>Stewardship:</b> The careful and responsible management of something entrusted to our care. </span></span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows $76,000-$97,000.<br><br><span style=\"line-height:115%;\"><b><span style=\"line-height:115%;\">Commitment to Non-Discrimination </span></b></span><br><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws. </span></span></span></span><br> ",
    "description_text": "Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!\n Job Summary\n JCS Solutions LLC is seeking a mid‑level Scientific Support Specialist to join our team supporting the National Institutes of Health (NIH), National Institute of Child Health and Human Development (NICHD). In this role, you will provide high‑quality desktop and scientific computing support to research labs, principal investigators, and other scientific personnel. The ideal candidate brings strong expertise in Windows, macOS, and Linux (Ubuntu 24+) environments and is comfortable working in a dynamic research setting with individuals of varying technical backgrounds, including VIP and PI‑level staff. This position plays a critical role in ensuring that desktop systems remain secure, reliable, and optimized to support NICHD’s scientific mission by collaborating closely with cybersecurity teams and implementing technical controls across diverse computing environments.\n What’s in it for you: Join a premier technology firm specializing in innovative solutions.\n Be part of a collaborative, inclusive, and innovative work culture.\n Enjoy tremendous growth potential in a high-performing team environment.\n A robust benefits package:\n Health, dental, and vision insurance\n Life insurance\n Short-and-long term disability\n Paid time off (PTO)\n 401k retirement plan with employer match\n Annual Professional Development Reimbursement Program\n And more!\n What you will do:    Provide direct desktop support for Windows, macOS, and Linux (Ubuntu 24+) systems used in scientific research labs across NICHD.\n Serve as a primary technical liaison to principal investigators, VIPs, lab managers, and scientific staff, demonstrating professionalism, strong communication, and customer‑focused support.\n Identify, diagnose, and resolve hardware, software, operating system, and network issues with minimal supervision.\n Utilize ServiceNow to manage tickets, document troubleshooting steps, and ensure timely resolution of incidents and service requests.\n Provide remote support using BeyondTrust/Bomgar and other collaboration platforms as needed.\n Collaborate with the cybersecurity team to address vulnerabilities identified through Tenable scans, coordinating with scientific users to validate patches, schedule remediation, or support the development of POA&Ms or waiver requests.\n Implement and support endpoint security controls including BitLocker and FileVault.\n Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and peripherals.\n Assist with updates, patches, and vendor‑supported upgrades for systems that interface with scientific instruments (but not the instruments themselves).\n Maintain documentation including system configurations, procedures, and troubleshooting guides.\n Track trends and recurring issues within the scientific environment to support proactive improvements, stability, and consistency.\n Work both independently and collaboratively in a hybrid environment, providing exceptional service to on‑site and remote users.\n What you will bring:   U.S. citizenship required.\n Ability to obtain and maintain an HHS Public Trust (Tier 2).\n Bachelor’s degree preferred; additional experience may be considered in lieu of a degree.\n 5–8 years of experience in desktop support in mixed OS environments.\n Strong proficiency supporting Windows 10/11, macOS (Sequoia–Tahoe), and Linux desktops (Ubuntu 24+).\n Experience using ServiceNow or similar ticketing systems.\n Experience with BeyondTrust/Bomgar for remote support.\n Familiarity with vulnerability remediation workflows and tools such as Tenable.\n Hands‑on experience with some combination of Intune, BigFix, Absolute, Jamf, SCCM, Active Directory, and Azure AD.\n Experience supporting VIPs or senior scientific personnel, with an understanding of appropriate communication style and urgency.\n Experience implementing and supporting disk encryption tools (BitLocker, FileVault).\n Ability to lift up to 30 lbs.\n Strong written and verbal communication skills.\n At least one relevant certification required (examples: CompTIA A+, Network+, Security+ CE, Microsoft MD‑102/Endpoint Administrator, Apple Device Support or ACSP, Linux+, Jamf 200, or similar).\n How you will wow us: Demonstrated ability to engage with scientific and technical users with professionalism, clarity, and empathy.\n Strong analytical and troubleshooting skills with the ability to identify root causes and develop effective solutions.\n Experience working in research, healthcare, or federal scientific environments, ideally NIH.\n Familiarity with data privacy considerations involving PHI/PII and the secure handling of research data.\n Comfortable balancing independent work with collaborative engagement across IT, cybersecurity, and scientific teams.\n Detail‑oriented, organized, and proactive in managing workload, documentation, and follow‑through.\n Adaptable, customer‑focused, and committed to delivering high‑quality service in a dynamic research setting.\n JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.\n JCS is both a Great Place to Work and a Washington Post’s Top Places to Work certified company.\n Our employees embody our core values, and we are looking for others who do too! Customer Experience: Strive for excellence and delight our clients\n Innovation: Embrace creative thinking to enable continual growth and powerful solutions\n Accountability: Take ownership of and pride in our actions and service delivery\n Inspire: Be inspired to be your best self and have fun in the process\n Integrity: Do the right thing, the right way, every time!\n Stewardship: The careful and responsible management of something entrusted to our care.\n At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows $76,000-$97,000.\n Commitment to Non-Discrimination\n All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.",
    "jsonld_jobposting": {
      "url": "https://jcssolutions.applytojob.com/apply/4zIbVpc3IG/Scientific-Support-Specialist",
      "@type": "JobPosting",
      "title": "Scientific Support Specialist",
      "@context": "http://schema.org/",
      "datePosted": "2026-05-26",
      "description": "<span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! </span><br><br><span style=\"vertical-align:baseline;\"><b>Job Summary</b></span><br><span style=\"vertical-align:baseline;\">JCS Solutions LLC is seeking a mid‑level <b>Scientific Support Specialist</b> to join our team supporting the National Institutes of Health (NIH), National Institute of Child Health and Human Development (NICHD). In this role, you will provide high‑quality desktop and scientific computing support to research labs, principal investigators, and other scientific personnel. The ideal candidate brings strong expertise in Windows, macOS, and Linux (Ubuntu 24+) environments and is comfortable working in a dynamic research setting with individuals of varying technical backgrounds, including VIP and PI‑level staff. This position plays a critical role in ensuring that desktop systems remain secure, reliable, and optimized to support NICHD’s scientific mission by collaborating closely with cybersecurity teams and implementing technical controls across diverse computing environments.</span><br><br><span style=\"vertical-align:baseline;\"><b>What’s in it for you:</b></span></span></span><ul><li class=\"paragraph\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Join a premier technology firm specializing in innovative solutions.  </span></span></span></li><li class=\"paragraph\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Be part of a collaborative, inclusive, and innovative work culture.  </span></span></span></li><li class=\"paragraph\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Enjoy tremendous growth potential in a high-performing team environment.  </span></span></span></li><li class=\"paragraph\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">A robust benefits package: </span></span></span></li></ul><div class=\"paragraph\"><div class=\"paragraph\"></div><ul><li class=\"paragraph\" style=\"margin-left:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Health, dental, and vision insurance  </span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Life insurance  </span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Short-and-long term disability  </span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Paid time off (PTO)  </span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">401k retirement plan with employer match </span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Annual Professional Development Reimbursement Program  </span></span></span></li><li class=\"paragraph\" style=\"margin-left:16px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">And more! </span></span></span></li></ul></div><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"> </span><br><span style=\"vertical-align:baseline;\"><b>What you will do: </b> </span></span></span><ul><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Provide direct desktop support for Windows, macOS, and Linux (Ubuntu 24+) systems used in scientific research labs across NICHD.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Serve as a primary technical liaison to principal investigators, VIPs, lab managers, and scientific staff, demonstrating professionalism, strong communication, and customer‑focused support.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Identify, diagnose, and resolve hardware, software, operating system, and network issues with minimal supervision.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Utilize ServiceNow to manage tickets, document troubleshooting steps, and ensure timely resolution of incidents and service requests.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Provide remote support using BeyondTrust/Bomgar and other collaboration platforms as needed.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Collaborate with the cybersecurity team to address vulnerabilities identified through Tenable scans, coordinating with scientific users to validate patches, schedule remediation, or support the development of POA&Ms or waiver requests.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Implement and support endpoint security controls including BitLocker and FileVault.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and peripherals.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Assist with updates, patches, and vendor‑supported upgrades for systems that interface with scientific instruments (but not the instruments themselves).</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Maintain documentation including system configurations, procedures, and troubleshooting guides.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Track trends and recurring issues within the scientific environment to support proactive improvements, stability, and consistency.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Work both independently and collaboratively in a hybrid environment, providing exceptional service to on‑site and remote users.  </span></span></span></li></ul><br><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>What you will bring:</b> </span></span></span><ul><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">U.S. citizenship required.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Ability to obtain and maintain an HHS Public Trust (Tier 2).</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Bachelor’s degree preferred; additional experience may be considered in lieu of a degree.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">5–8 years of experience in desktop support in mixed OS environments.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Strong proficiency supporting Windows 10/11, macOS (Sequoia–Tahoe), and Linux desktops (Ubuntu 24+).</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Experience using ServiceNow or similar ticketing systems.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Experience with BeyondTrust/Bomgar for remote support.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Familiarity with vulnerability remediation workflows and tools such as Tenable.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Hands‑on experience with some combination of Intune, BigFix, Absolute, Jamf, SCCM, Active Directory, and Azure AD.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Experience supporting VIPs or senior scientific personnel, with an understanding of appropriate communication style and urgency.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Experience implementing and supporting disk encryption tools (BitLocker, FileVault).</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Ability to lift up to 30 lbs.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Strong written and verbal communication skills.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">At least one relevant certification required (examples: CompTIA A+, Network+, Security+ CE, Microsoft MD‑102/Endpoint Administrator, Apple Device Support or ACSP, Linux+, Jamf 200, or similar).  </span></span></span></li></ul><br><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>How you will wow us:</b></span></span></span><ul><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Demonstrated ability to engage with scientific and technical users with professionalism, clarity, and empathy.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Strong analytical and troubleshooting skills with the ability to identify root causes and develop effective solutions.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Experience working in research, healthcare, or federal scientific environments, ideally NIH.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Familiarity with data privacy considerations involving PHI/PII and the secure handling of research data.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Comfortable balancing independent work with collaborative engagement across IT, cybersecurity, and scientific teams.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Detail‑oriented, organized, and proactive in managing workload, documentation, and follow‑through.</span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">Adaptable, customer‑focused, and committed to delivering high‑quality service in a dynamic research setting.</span></span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\">  </span><br><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.</span></span><br><span style=\"vertical-align:baseline;\">JCS is both a <b><i>Great Place to Work</i></b> and a Washington Post’s <b><i>Top Places to Work </i></b>certified company.</span><br><span style=\"vertical-align:baseline;\">  </span><br><span style=\"vertical-align:baseline;\">Our employees embody our core values, and we are looking for others who do too!</span></span></span><ul><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>Customer Experience:</b> Strive for excellence and delight our clients </span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>Innovation:</b> Embrace creative thinking to enable continual growth and powerful solutions </span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>Accountability:</b> Take ownership of and pride in our actions and service delivery </span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>Inspire:</b> Be inspired to be your best self and have fun in the process </span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>Integrity:</b> Do the right thing, the right way, every time! </span></span></span></li><li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"vertical-align:baseline;\"><b>Stewardship:</b> The careful and responsible management of something entrusted to our care. </span></span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows $76,000-$97,000.<br><br><span style=\"line-height:115%;\"><b><span style=\"line-height:115%;\">Commitment to Non-Discrimination </span></b></span><br><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws. </span></span></span></span><br> ",
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