Sr Technical Consultant

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    "ExternalDescriptionStr": "<p style=\"line-height: normal; text-align: center;\"><span style=\"font-family: Arial, sans-serif;\"><span class=\"eop\" style=\"font-size: 10pt;\">&nbsp;</span></span><a name=\"_Hlk213332428\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Powering the world’s payments ecosystem</strong></span></span></a></p><p style=\"line-height: normal; text-align: center;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">ACI powers the payments ecosystem – globally, and you power ACI.&nbsp; You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success.&nbsp; ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.</span></span></p><p style=\"line-height: normal; text-align: center;\">&nbsp;</p><p style=\"line-height: normal; text-align: center;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">As a <strong>Sr Technical Consultant</strong>, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!</span></span></p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Job Summary</strong></span></span></p><p class=\"elementtoproof\" style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ensures new and existing ACI customers receive exceptional outcomes through high‑quality, reliable delivery while fostering extraordinary experiences for both customers and internal teams. Acts as a trusted technical consultant, guiding customers through complex High Value Payments and Wire Transfer solutions with consistency, accountability, and&nbsp;care. Performance is typically evaluated based on utilization (i.e., billable hours).</span></span></p><p style=\"line-height: 15pt;\">&nbsp;</p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">This role is primarily responsible for analyzing customer requirements, designing and supporting complex payment solutions, and guiding customers through implementation, production support, and operational readiness. The Senior Technical Consultant is viewed by customers as a subject matter expert and advisor, particularly in High Value Wires operations, legacy and modern payment platforms, and ISO 20022-based payment flows. Performance is typically evaluated based on utilization (billable hours), quality of delivery, and customer satisfaction.</span></span></p><p style=\"line-height: 15pt;\">&nbsp;</p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Key Responsibilities</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Analyze client business and operational needs related to High Value Payments and Wire Transfers, integrating client strategies and recommending appropriate technical and operational solutions using ACI products and methodologies.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Provide deep technical and functional expertise in High Value Wire operations, including experience supporting a wire room and/or providing technical support for wire payment systems in production environments.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Solve highly technical and complex problems across implementations, upgrades, and production support engagements; serve as a technical authority for assigned projects and customers.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Lead and guide customers through the implementation and adoption of payment solutions, ensuring alignment with operational workflows, regulatory requirements, and industry best practices.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Support and advise customers on ISO 20022 payment messaging standards, High Value Payments processing, and end‑to‑end payment flows, including operational considerations and exception handling.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Anticipate risks, operational gaps, and technical challenges; proactively identify mitigation strategies and communicate clearly with customers and internal stakeholders.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Partner with Sales and Business Development teams to support pre‑sales activities, including solution discussions, technical presentations, and scoping for High Value Payments engagements.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Demonstrate a strong consultancy mindset by building trusted customer relationships, understanding client objectives, and delivering pragmatic, value‑driven recommendations.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Maintain advanced knowledge of ACI products relevant to High Value Payments and Wires, guiding customers to ensure successful implementations and long‑term product adoption.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Adhere to all corporate policies, including the ACI Code of Business Conduct and Ethics.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Perform other duties as assigned.</span></span></li></ul><p style=\"line-height: 15pt;\">&nbsp;</p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Required Knowledge, Skills, and Experience</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Bachelor’s degree or equivalent practical experience.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Minimum 5 years of relevant experience&nbsp;in the Payments industry.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Hands‑on experience supporting High Value Wires operations, either within a wire room environment or as technical support for wire payment systems.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Solid understanding of High Value Payments, payment processing lifecycles, and operational support in mission‑critical environments.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Demonstrated ability to troubleshoot complex technical issues and work effectively in customer‑facing consulting roles.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Strong communication skills with the ability to explain complex technical concepts to both technical and non‑technical audiences.</span></span></li></ul><p style=\"line-height: 15pt;\">&nbsp;</p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Preferred Knowledge, Skills, and Experience</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Experience with ACI Money Transfer System (MTS)&nbsp;or similar wire/payment platforms.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Working knowledge of ISO 20022&nbsp;payment messaging standards and modern payment architecture.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Experience with real‑time or high‑availability payment systems and production support models.</span></span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">COBOL experience, particularly in supporting or enhancing legacy payment systems.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Degree in Computer Science, Information Systems, Business, Accounting, Finance, or a related field.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Prior experience in a client‑facing consulting role within financial services or payments technology.</span></span></li><li style=\"color: black; line-height: 15pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Familiarity with regulatory, compliance, and operational considerations related to High Value Payments and Wire Transfers.</span></span></li></ul><p>&nbsp;</p><p style=\"line-height: normal;\"><a name=\"_Hlk213332553\"><span style=\"font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10pt;\">Applicants <strong>must be currently authorized to work in the United States&nbsp;</strong>on a full-time basis. This position <strong>does not offer sponsorship</strong> for employment visa status or work permit now or in the future.</span></i></span></a></p><p style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">I</span><span lang=\"EN-GB\" style=\"font-size: 10pt;\">n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.</span></span></p><p style=\"line-height: normal;\"><a name=\"_Hlk213332607\"><span style=\"font-size: 10pt;\">Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at&nbsp;</span></a><a href=\"http://www.aciworldwide.com\"><span style=\"color: blue; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>www.aciworldwide.com</strong></span></span></a><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>&nbsp;</strong></span></span><span style=\"font-size: 10pt;\">Job ID </span><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>(Requisition #16440)</strong></span></span></p><p style=\"line-height: normal; text-align: center;\"><span style=\"font-family: Arial, sans-serif;\"><i><span style=\"font-size: 8pt;\">ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.</span></i></span></p><p style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 8pt;\"><strong>Important Notice About Recruitment Scams</strong></span></span><br><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 8pt;\">Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (</span></span><a href=\"http://www.aciworldwide.com\" target=\"_blank\" title=\"http://www.aciworldwide.com/\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 8pt;\">www.aciworldwide.com</span></span></a><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 8pt;\"> / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.</span></span></p><p style=\"line-height: normal;\">&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10pt; line-height: 115%;\">#LI-LF1</span></i></span></p><p><span style=\"font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10pt; line-height: 115%;\">#LI-Hybrid</span></i></span></p>",
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