Field Support Representative II

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  "location": {
    "raw": "UNAVAILABLE, TX, US",
    "city": "UNAVAILABLE",
    "region": "TX",
    "country": "United States",
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      "region": "TX",
      "country": "United States",
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    "countries": [
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  "workplace_type": "on_site",
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    "url": "https://careers-cbps.icims.com/jobs/21145/field-support-representative-ii/job",
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    "title": "Field Support Representative II",
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    "datePosted": "2026-06-03T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office.  The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).</p>\n<p>NOTE:  This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle.  Business travel expenses will be reimbursed.</p>\n<h2>Responsibilities</h2>\n<h3><strong>CUSTOMER SERVICE</strong></h3>\n<p>·    Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships. </p>\n<h3><strong>MAIL/PACKAGES/POUCHES</strong></h3>\n<p>·    Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.  Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations. </p>\n<p>·    Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).</p>\n<p>·    Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.  Log and deliver incoming overnight packages within established time frames.</p>\n<p>·    Log outgoing and incoming items as required and review for accuracy/completeness.</p>\n<p>·    In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner.  Secure necessary signatures and documentation to confirm delivery.</p>\n<h3><strong>SUPPLIES/COPYING/FAXING/ADMINISTRATION</strong></h3>\n<p>·    Organize and distribute supplies to client.  Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).</p>\n<p>·    Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.</p>\n<p>·    Estimate runtime on the small to medium photocopy jobs.  Check all copies produced for quality and accuracy.  Produce bound copies of work when requested. Deliver and pick up copy jobs.</p>\n<p>·    May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.</p>\n<p>·    Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.</p>\n<p>·    Perform other administrative duties from inserting, copying and photocopying to faxing as needed.</p>\n<p>·    Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.</p>\n<p><strong><u> </u></strong></p>\n<p><strong><u>May possibly perform any of the following functions at the direction of the Site Manager:</u></strong></p>\n<p>·    Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee.</p>\n<p>·    Provide reception work such as answering telephones, taking messages and greeting visitors.</p>\n<p>·    Move boxes, supplies or furniture; replace light bulbs.</p>\n<p>·    May be requested to perform document scanning.</p>\n<p>·    Prepare outgoing items for shipping.</p>\n<p>·    Additional responsibilities that other employees at that site do not perform.</p>\n<p>May prepare reports in order to measure productivity and prepare billing charges.</p>\n<p> </p>\n<h2>Qualifications</h2>\n<p> </p>\n<ul>\n <li>High school diploma or equivalent</li>\n <li>1-3 years’ experience working in a mailroom or professional office environment.</li>\n <li>Capable of performing the basic job functions under general direction.</li>\n <li>Basic knowledge of metering, weighting, logging and other shipping procedures.</li>\n <li>Basic computer skills required.</li>\n <li>Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.</li>\n <li>General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.</li>\n <li>Contacts may occasionally be outside own department. </li>\n <li>Contacts involve the exchange of information or data requiring some explanation or interpretation.    </li>\n <li>Excellent customer service, professional attitude and appearance are a must</li>\n <li>Ability to work overtime & meet deadlines</li>\n <li>Adherence and support of CBPS Core Values:  Focusing on Results & Customers, Be Innovative and Quality         Driven and Performing Ethically.    </li>\n</ul>\n<p> </p>\n<p><strong>PHYSICAL DEMANDS/ WORKING CONDITIONS</strong></p>\n<ul>\n <li> Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.</li>\n <li> May lift and/or move up to 50lbs.</li>\n <li>Mental qualifications include ability to perform mail, delivery, copy and other administrative tasks as requested</li>\n <li>Good organizational skills</li>\n</ul>\n<p><strong>What We Offer:</strong></p>\n<p>Competitive pay & benefits!</p>\n<p>Comprehensive training and development programs that prepare employees to advance from within.</p>\n<p>A company focused on creating a positive work and client environment.</p>\n<p>Employee discounts on entertainment, products, and services nationwide!</p>\n<p> </p>\n<p><strong><em>Come Join Our Team!</em></strong></p>",
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          "postalCode": "77079",
          "addressRegion": "TX",
          "streetAddress": "15377 Memorial Dr, Houston, TX",
          "addressCountry": "US",
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    "validThrough": "2027-06-03T04:00:00.000Z",
    "employmentType": "OTHER",
    "hiringOrganization": {
      "name": "Canon Business Process Services, Inc.",
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      "sameAs": "www.cbps.canon.com"
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    "occupationalCategory": "Customer Service/Support"
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