Customer Services Assistant- 95th Street Library

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  "last_changed_at": "2026-05-30T06:08:27.219Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Naperville, Illinois, 60564, United States",
    "city": "Naperville",
    "region": null,
    "country": "United States",
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    "confidence": 0.95
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:22:13.464Z",
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    "location": {
      "raw": "Naperville, Illinois, 60564, United States",
      "city": "Naperville",
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      "country": "United States",
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      "confidence": 0.95
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    "countries": [
      "United States"
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{}

{
  "list_job": {
    "id": "249",
    "isRemote": null,
    "location": {
      "city": "Naperville",
      "state": "Illinois"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18579",
    "locationType": "0",
    "jobOpeningName": "Customer Services Assistant- 95th Street Library",
    "departmentLabel": "Customer Services",
    "employmentStatusLabel": "20 Hour Employees"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Naperville",
      "state": "Illinois",
      "postalCode": "60564",
      "addressCountry": "United States"
    },
    "datePosted": "2026-03-27",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>POSITION SUMMARY</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>The </span></span><span style=\"font-weight: bold\"><span><span>Customer Service</span><span>s</span><span> As</span><span>sistant</span><span> </span></span></span><span><span>assists</span><span> customers </span></span><span><span>at the public desk </span><span>in all areas of </span><span>Library services providing </span><span>con</span><span>sistent, </span><span>accurate</span><span>,</span><span> and</span><span> </span><span>timely</span><span> handling of </span><span>L</span><span>ibrary </span><span>materials </span><span>for</span><span> circulation</span><span>. </span><span>Provides quality customer service and </span><span>collaborates with staff to resolve circulation related issues</span><span>. </span><span>Contributes to </span><span>the </span><span>general </span><span>order and care </span><span>of</span><span> facilities and</span><span> </span><span>L</span><span>ibrary materials</span></span><span><span>. </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>R</span><span>ESPONSIBILITIES</span></span></span><span> </span></p>\n<p><span> </span></p>\n<ul>\n<li><span><span>Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Performs customer service activities for the </span><span>library</span><span>,</span><span> including</span><span> </span><span>issu</span><span>ance of</span><span> library cards, </span><span>process</span><span>es </span><span>and routes </span><span>materials,</span><span> </span><span>collec</span><span>ts</span><span> fees</span><span>, </span><span>processes</span><span> </span><span>Library</span><span>’s</span><span> &amp; </span><span>LINKin</span><span> expired </span><span>H</span><span>olds, </span><span>and </span><span>shelf reads.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Responds to customer requests promptly and courteously</span><span> </span><span>referring difficult or unusual requests to the </span><span>appropriate Library</span><span> staff</span><span> </span><span>with</span><span> discretion.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>A</span><span>ssists</span><span> </span><span>customers </span><span>with use of </span><span>L</span><span>ibrary equipment, print resources, technology, </span><span>and online resources</span><span>. </span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>T</span><span>roubleshoots basic problems with self-check machines, phones, and other </span><span>departmental equipment</span><span>.  </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensures the quality of the collection material by reviewing materials</span><span>, processing lost </span><span>material</span><span> and routing damaged items to the </span><span>appropriate department</span><span>. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Facilitates communication concerning building issues with the Facilities </span><span>Department and Library management.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Answers and responds to </span><span>phone </span><span>inquiries </span><span>and/</span><span>or </span><span>routes</span><span> call</span><span>s</span><span> to </span><span>appropriate department</span><span>. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Processes</span><span> </span><span>and completes </span><span>curbside service</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Processes I</span><span>nter-Library Loan</span><span> (ILL)</span><span> </span><span>items and communicates</span><span> with ILL customers.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Inspects and records </span><span>safety</span><span> of credit card machines, according to PCI guidelines.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Handles</span><span> and records</span><span> lost and found materials according to guidelines.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Makes announcements over the public address system as needed.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Accepts</span><span> and reviews</span><span> used material donations</span><span>, a</span><span>ccording</span><span> to guid</span><span>elines.</span><span> </span><span>Maintains Used Book Sale section. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Collaborates on programs/projects with </span><span>other staff</span><span>,</span><span> occasionally at other locations</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assists</span><span> with </span><span>paging list fulfillment</span><span>, including pulling, processing</span></span><span><span>,</span></span><span><span> and shelving </span><span>H</span><span>olds.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Monitors and </span><span>maintains</span><span> order in the public areas to ensure a welcoming environment for </span><span>customers</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assists</span><span> </span><span>and completes </span><span>department</span><span>al</span><span> statistics and reports.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Attends and </span><span>assists</span><span> </span><span>with</span><span> Outreach Library events.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>May periodically serve as Person </span><span>In</span><span> Charge (PIC), providing support for employees, customers, and facility issues.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Attends professional development opportunities.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>KNOWLEDGE/SKILLS/ABILITIES</span></span></span><span> </span></p>\n<p><span> </span></p>\n<ul>\n<li><span><span>Demonstrate strong written, verbal communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrates exceptional customer service, providing quality </span><span>assistance</span><span> to vendors, </span><span>customers</span><span> and staff.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Keeps current in relevant technology, uses computer software programs such as Microsoft Office and </span><span>Outlook</span><span> and common office equipment to complete tasks/assignments.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Uses</span><span> problem solving skills to assist in determining priorities and finding timely solutions to departmental or system-wide issues.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Uses computer software and common office equipment to complete tasks</span><span>, keeps current with relevant technology</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Service oriented, provides quality customer </span><span>assistance;</span><span> </span><span>establishes</span><span> and maintains effective relationships with customers and staff.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintains confidentiality</span><span>,</span><span> </span><span>professionalism,</span><span> and </span><span>discretion</span><span> in situations. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Possesses strong technical skills. Familiar with a range of hardware and software technologies.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong organizational and time management abilities. C</span><span>omplet</span><span>e assignments and projects </span><span>in a timely manner</span><span>. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrates </span><span>appropriate </span><span>money</span><span> management</span><span> responsibilities</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Responsive to change and </span><span>demonstrates</span><span> adaptability.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Takes</span><span> responsibility for consistent completion and follow-up on all tasks.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintains a positive approach </span><span>while</span><span> tasking </span><span>in adverse situations.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>EDUCATION</span><span>/</span><span>EXPERIENCE</span><span>/</span><span>QUALIFICATIONS</span></span></span><span> </span></p>\n<p><span> </span></p>\n<ul>\n<li><span><span>High</span><span> </span><span>school</span><span> </span><span>d</span><span>iploma or equivalent</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Minimum </span><span>two</span><span> year</span><span>s</span><span> of customer service </span><span>experience</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Bilingual </span><span>proficiency</span><span> </span><span>a plus</span><span>.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>PHYSICAL DEMANDS/WORK ENVIRONMENT</span></span></span><span> </span></p>\n<p><span> </span></p>\n<ul>\n<li><span><span>Communicate with staff and customers in person</span><span>, via email</span><span> and over the phone</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>May require either being in a stationary position or moving about for prolonged periods</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Moves equipment or library materials weighing up to 35 lbs</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations</span><span>.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\"><span style=\"font-size: 18px\">BENEFITS</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">The benefits for this position include:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"> Annual Vacation Accrual: 2 weeks per year</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"> Holidays: 7 days per year</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"> Annual Sick Accrual: 12 days per year</span></li>\n<li><span>Up to 5 Personal Days per calendar year prorated based on the hire date</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"> Illinois Municipal Retirement Fund (Pension Plan)</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">12 weeks paid parental leave</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18px; font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">WORK SCHEDULE</span></span><span style=\"font-size: 18px; font-weight: bold\"><br></span></p>\n<p><br></p>\n<p>  Mondays                                         1 - 5 p.m.</p>\n<p><br></p>\n<p>  Tuesdays                                        OFF</p>\n<p> </p>\n<p>  Wednesdays                                  5 - 9 p.m. </p>\n<p><br></p>\n<p>  Thursdays                                      1 - 5 p.m.</p>\n<p><br></p>\n<p>  3 Fridays/mo.                                 5 - 9 p.m. </p>\n<p><br></p>\n<p>  1 Friday/mo.                                    1 - 5 p.m.</p>\n<p><br></p>\n<p>  2 Sat &amp; 2 Sun/mo.                          <span>1 - 5 p.m.</span></p>\n<p> </p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14px\">To learn more about us, go to <a href=\"https://www.naperville-lib.org/jobs\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.naperville-lib.org/jobs </a></span></p>",
    "compensation": "$17.95/hr",
    "departmentId": "18579",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": "18458",
    "jobOpeningName": "Customer Services Assistant- 95th Street Library",
    "departmentLabel": "Customer Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://napervillepl.bamboohr.com/careers/249",
    "employmentStatusLabel": "20 Hour Employees"
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}