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HomeCompaniesEodr Fa Us2 Oraclecloud Com CX 1001Lead Patient Relations Associate - Onsite in West Palm Beach, FL - MUST BE FLUENT IN ARABIC

Lead Patient Relations Associate - Onsite in West Palm Beach, FL - MUST BE FLUENT IN ARABIC

Eodr Fa Us2 Oraclecloud Com CX 1001 · West Palm Beach, FL, United States; St. Marys Medical Center · On Site · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEodr Fa Us2 Oraclecloud Com CX 1001
TitleLead Patient Relations Associate - Onsite in West Palm Beach, FL - MUST BE FLUENT IN ARABIC
Normalized title-
Department / teamAdministrative Functions
LocationWest Palm Beach, FL, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-20 / 2026-05-31
Changed / last seen2026-06-04 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Eodr Fa Us2 Oraclecloud Com CX 1001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in West Palm Beach.Open
Department jobsActive postings in Administrative Functions.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEodr Fa Us2 Oraclecloud Com CX 1001
Sourceb0b26816-2d82-4609-a414-3bd4547ef3fc
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The Lead Patient Relations Associate is responsible for overseeing the delivery of high-quality patient experience services and ensuring all patient concerns, complaints, and feedback are addressed promptly and effectively. This role serves as a liaison between patients, families, and the healthcare team to foster open communication and resolve issues in alignment with the organization’s mission, values, and regulatory requirements. The Lead Patient Relations Associate also mentors and supports patient relations staff and drives initiatives to improve patient satisfaction and overall experience. Position sits 100% onsite in West Palm Beach, Florida. Ideal candidate must reside locally or be open to relocation. Responsibilities Serve as the primary point of contact for complex patient concerns and complaints, ensuring timely resolution in accordance with organizational policies. Coordinate and lead the activities of the patient relations team, including scheduling, training, and performance evaluation. Develop and implement strategies to enhance patient experience and satisfaction across all service lines. Maintain detailed records of patient complaints and resolutions to identify trends and recommend process improvements. Collaborate with clinical and administrative teams to address patient needs and implement solutions that improve service delivery. Act as a resource for patients and families, providing information on rights, services, and resources available within the healthcare system. Ensure compliance with regulatory requirements related to patient grievances, including preparation for audits and inspections. Facilitate training sessions for staff on effective communication, empathy, and conflict resolution techniques. Develop and distribute regular reports on patient experience metrics and initiatives to leadership. Represent the patient relations department in interdepartmental meetings and committees. Qualifications Bachelor’s degree in healthcare administration, social work, or a related field required, master’s degree preferred. Minimum of 4-5 years of experience in patient relations or a similar role in a healthcare setting. Prior leadership experience preferred. Certification in Patient Advocacy, Child life or equivalent credential is a plus. Position occasionally moves through hospital-based departments across broad campus settings, including Emergency Department environments. Must have the ability to travel up to 5% of the time. Motor Vehicle Report (MVR) will be conducted on finalist. Experience with Salesforce is preferred. Must be fluent in Arabic. Ability to provide language interpretation as needed.  Knowledge of medical terminology. Strong understanding of healthcare systems and patient care processes. Excellent conflict resolution and problem-solving skills. Ability to communicate effectively with diverse audiences, including patients, families, and healthcare professionals. Proven leadership and team management skills. Proficiency in data analysis and reporting tools. Knowledge of relevant regulatory standards and patient rights. High level of empathy, compassion, and emotional intelligence. Strong organizational skills with the ability to manage multiple tasks simultaneously. Adept at handling confidential and sensitive information with discretion. Proficient in Microsoft Office Suite and electronic health record systems.  #LI-JR1

Full job record

Job ID9f89f3cdee422e4fcfcb0899360377ae7abb3cf0
Org ID7a4fb542-3acf-4a9d-b6bd-7e894da8d345
Source IDb0b26816-2d82-4609-a414-3bd4547ef3fc
Board IDb0b26816-2d82-4609-a414-3bd4547ef3fc
Provideroracle_hcm
Provider Job Key2603012848
TitleLead Patient Relations Associate - Onsite in West Palm Beach, FL - MUST BE FLUENT IN ARABIC
Normalized Title
Statusactive
Activeyes
Location TextWest Palm Beach, FL, United States; St. Marys Medical Center
DepartmentAdministrative Functions
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionFL
CityWest Palm Beach
Salary RawDescription The Lead Patient Relations Associate is responsible for overseeing the delivery of high-quality patient experience services and ensuring all patient concerns, complaints, and feedback are addressed promptly and effectively. This role serves as a liaison between patients, families, and the healthcare team to foster open communication and resolve issues in alignment with the organization’s mission, values, and regulatory requirements. The Lead Patient Relations Associate also mentors and supports patient relations staff and drives initiatives to improve patient satisfaction and overall experience. Position sits 100% onsite in West Palm Beach, Florida. Ideal candidate must reside locally or be open to relocation. Responsibilities Serve as the primary point of contact for complex patient concerns and complaints, ensuring timely resolution in accordance with organizational policies. Coordinate and lead the activities of the patient relations team, including scheduling, training, and performance evaluation. Develop and implement strategies to enhance patient experience and satisfaction across all service lines. Maintain detailed records of patient complaints and resolutions to identify trends and recommend process improvements. Collaborate with clinical and administrative teams to address patient needs and implement solutions that improve service delivery. Act as a resource for patients and families, providing information on rights, services, and resources available within the healthcare system. Ensure compliance with regulatory requirements related to patient grievances, including preparation for audits and inspections. Facilitate training sessions for staff on effective communication, empathy, and conflict resolution techniques. Develop and distribute regular reports on patient experience metrics and initiatives to leadership. Represent the patient relations department in interdepartmental meetings and committees. Qualifications Bachelor’s degree in healthcare administration, social work, or a related field required, master’s degree preferred. Minimum of 4-5 years of experience in patient relations or a similar role in a healthcare setting. Prior leadership experience preferred. Certification in Patient Advocacy, Child life or equivalent credential is a plus. Position occasionally moves through hospital-based departments across broad campus settings, including Emergency Department environments. Must have the ability to travel up to 5% of the time. Motor Vehicle Report (MVR) will be conducted on finalist. Experience with Salesforce is preferred. Must be fluent in Arabic. Ability to provide language interpretation as needed.  Knowledge of medical terminology. Strong understanding of healthcare systems and patient care processes. Excellent conflict resolution and problem-solving skills. Ability to communicate effectively with diverse audiences, including patients, families, and healthcare professionals. Proven leadership and team management skills. Proficiency in data analysis and reporting tools. Knowledge of relevant regulatory standards and patient rights. High level of empathy, compassion, and emotional intelligence. Strong organizational skills with the ability to manage multiple tasks simultaneously. Adept at handling confidential and sensitive information with discretion. Proficient in Microsoft Office Suite and electronic health record systems.  #LI-JR1
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://eodr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/2603012848
Apply URLhttps://eodr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/2603012848
First Seen At2026-05-31 18:08:40Z
Last Seen At2026-06-06 11:34:16Z
Last Checked At2026-06-06 11:34:16Z
Last Changed At2026-06-04 10:44:30Z
Inactive At
Source Posted At2026-05-20 20:50:23Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eodr.fa.us2.oraclecloud.com|CX_1001/date=2026-06-06/2026-06-06T11-32-42-429Z-aee5c02476a1c2eb37e532699b90de1feb82da0b17492be1d8afc18d4aa8692d.json
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Extensions
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