Home › Companies › Eodr Fa Us2 Oraclecloud Com CX 1001 › Lead Patient Relations Associate - Onsite in West Palm Beach, FL - MUST BE FLUENT IN ARABIC
Lead Patient Relations Associate - Onsite in West Palm Beach, FL - MUST BE FLUENT IN ARABIC
Eodr Fa Us2 Oraclecloud Com CX 1001 · West Palm Beach, FL, United States; St. Marys Medical Center · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eodr Fa Us2 Oraclecloud Com CX 1001 |
| Title | Lead Patient Relations Associate - Onsite in West Palm Beach, FL - MUST BE FLUENT IN ARABIC |
| Normalized title | - |
| Department / team | Administrative Functions |
| Location | West Palm Beach, FL, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-20 / 2026-05-31 |
| Changed / last seen | 2026-06-04 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eodr Fa Us2 Oraclecloud Com CX 1001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in West Palm Beach. | Open |
| Department jobs | Active postings in Administrative Functions. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eodr Fa Us2 Oraclecloud Com CX 1001 |
| Source | b0b26816-2d82-4609-a414-3bd4547ef3fc |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The Lead Patient Relations Associate is responsible for overseeing the delivery of high-quality patient experience services and ensuring all patient concerns, complaints, and feedback are addressed promptly and effectively. This role serves as a liaison between patients, families, and the healthcare team to foster open communication and resolve issues in alignment with the organization’s mission, values, and regulatory requirements. The Lead Patient Relations Associate also mentors and supports patient relations staff and drives initiatives to improve patient satisfaction and overall experience.
Position sits 100% onsite in West Palm Beach, Florida. Ideal candidate must reside locally or be open to relocation.
Responsibilities
Serve as the primary point of contact for complex patient concerns and complaints, ensuring timely resolution in accordance with organizational policies. Coordinate and lead the activities of the patient relations team, including scheduling, training, and performance evaluation. Develop and implement strategies to enhance patient experience and satisfaction across all service lines. Maintain detailed records of patient complaints and resolutions to identify trends and recommend process improvements. Collaborate with clinical and administrative teams to address patient needs and implement solutions that improve service delivery. Act as a resource for patients and families, providing information on rights, services, and resources available within the healthcare system. Ensure compliance with regulatory requirements related to patient grievances, including preparation for audits and inspections. Facilitate training sessions for staff on effective communication, empathy, and conflict resolution techniques. Develop and distribute regular reports on patient experience metrics and initiatives to leadership. Represent the patient relations department in interdepartmental meetings and committees.
Qualifications
Bachelor’s degree in healthcare administration, social work, or a related field required, master’s degree preferred. Minimum of 4-5 years of experience in patient relations or a similar role in a healthcare setting. Prior leadership experience preferred. Certification in Patient Advocacy, Child life or equivalent credential is a plus. Position occasionally moves through hospital-based departments across broad campus settings, including Emergency Department environments. Must have the ability to travel up to 5% of the time. Motor Vehicle Report (MVR) will be conducted on finalist. Experience with Salesforce is preferred. Must be fluent in Arabic. Ability to provide language interpretation as needed. Knowledge of medical terminology. Strong understanding of healthcare systems and patient care processes. Excellent conflict resolution and problem-solving skills. Ability to communicate effectively with diverse audiences, including patients, families, and healthcare professionals. Proven leadership and team management skills. Proficiency in data analysis and reporting tools. Knowledge of relevant regulatory standards and patient rights. High level of empathy, compassion, and emotional intelligence. Strong organizational skills with the ability to manage multiple tasks simultaneously. Adept at handling confidential and sensitive information with discretion. Proficient in Microsoft Office Suite and electronic health record systems. #LI-JR1
Full job record
| Job ID | 9f89f3cdee422e4fcfcb0899360377ae7abb3cf0 |
| Org ID | 7a4fb542-3acf-4a9d-b6bd-7e894da8d345 |
| Source ID | b0b26816-2d82-4609-a414-3bd4547ef3fc |
| Board ID | b0b26816-2d82-4609-a414-3bd4547ef3fc |
| Provider | oracle_hcm |
| Provider Job Key | 2603012848 |
| Title | Lead Patient Relations Associate - Onsite in West Palm Beach, FL - MUST BE FLUENT IN ARABIC |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | West Palm Beach, FL, United States; St. Marys Medical Center |
| Department | Administrative Functions |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | FL |
| City | West Palm Beach |
| Salary Raw | Description The Lead Patient Relations Associate is responsible for overseeing the delivery of high-quality patient experience services and ensuring all patient concerns, complaints, and feedback are addressed promptly and effectively. This role serves as a liaison between patients, families, and the healthcare team to foster open communication and resolve issues in alignment with the organization’s mission, values, and regulatory requirements. The Lead Patient Relations Associate also mentors and supports patient relations staff and drives initiatives to improve patient satisfaction and overall experience. Position sits 100% onsite in West Palm Beach, Florida. Ideal candidate must reside locally or be open to relocation. Responsibilities Serve as the primary point of contact for complex patient concerns and complaints, ensuring timely resolution in accordance with organizational policies. Coordinate and lead the activities of the patient relations team, including scheduling, training, and performance evaluation. Develop and implement strategies to enhance patient experience and satisfaction across all service lines. Maintain detailed records of patient complaints and resolutions to identify trends and recommend process improvements. Collaborate with clinical and administrative teams to address patient needs and implement solutions that improve service delivery. Act as a resource for patients and families, providing information on rights, services, and resources available within the healthcare system. Ensure compliance with regulatory requirements related to patient grievances, including preparation for audits and inspections. Facilitate training sessions for staff on effective communication, empathy, and conflict resolution techniques. Develop and distribute regular reports on patient experience metrics and initiatives to leadership. Represent the patient relations department in interdepartmental meetings and committees. Qualifications Bachelor’s degree in healthcare administration, social work, or a related field required, master’s degree preferred. Minimum of 4-5 years of experience in patient relations or a similar role in a healthcare setting. Prior leadership experience preferred. Certification in Patient Advocacy, Child life or equivalent credential is a plus. Position occasionally moves through hospital-based departments across broad campus settings, including Emergency Department environments. Must have the ability to travel up to 5% of the time. Motor Vehicle Report (MVR) will be conducted on finalist. Experience with Salesforce is preferred. Must be fluent in Arabic. Ability to provide language interpretation as needed. Knowledge of medical terminology. Strong understanding of healthcare systems and patient care processes. Excellent conflict resolution and problem-solving skills. Ability to communicate effectively with diverse audiences, including patients, families, and healthcare professionals. Proven leadership and team management skills. Proficiency in data analysis and reporting tools. Knowledge of relevant regulatory standards and patient rights. High level of empathy, compassion, and emotional intelligence. Strong organizational skills with the ability to manage multiple tasks simultaneously. Adept at handling confidential and sensitive information with discretion. Proficient in Microsoft Office Suite and electronic health record systems. #LI-JR1 |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://eodr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/2603012848 |
| Apply URL | https://eodr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/2603012848 |
| First Seen At | 2026-05-31 18:08:40Z |
| Last Seen At | 2026-06-06 11:34:16Z |
| Last Checked At | 2026-06-06 11:34:16Z |
| Last Changed At | 2026-06-04 10:44:30Z |
| Inactive At | — |
| Source Posted At | 2026-05-20 20:50:23Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eodr.fa.us2.oraclecloud.com|CX_1001/date=2026-06-06/2026-06-06T11-32-42-429Z-aee5c02476a1c2eb37e532699b90de1feb82da0b17492be1d8afc18d4aa8692d.json |
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