Client Services Supervisor, NY

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      "city": "New York",
      "state": "New York"
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    "location": {
      "city": "New York",
      "state": "New York",
      "postalCode": "10019",
      "addressCountry": "United States"
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    "datePosted": "2026-05-27",
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    "description": "<p><span style=\"font-weight: bold\"><span><span>About Bonhams</span></span></span><span> </span></p>\n<p><span><span>Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, </span><span>Los Angeles</span><span> and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewelry, and entertainment memorabilia.</span></span></p>\n<p><br></p>\n<p><span><span>Our employees are passionate about their work, and we pride ourselves on a bespoke approach that aims to make every client feel important. It is an exciting time for our </span><span>business</span><span> and our global leadership team of art world professionals are now ready to for a People focused team to help them develop their talent strategy, strengthen our people brand globally, build organizational capability and drive process improvement.</span></span></p>\n<p><br></p>\n<p><span><span>Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.<br><br></span></span></p>\n<p><span style=\"font-weight: bold\"><span><span>About the Role</span></span></span><span> </span></p>\n<p><span><span>The New York Client Services Supervisor leads the Client Services team and oversees all pre- and post-sale client activity to ensure a seamless auction experience. The role </span><span>is responsible for</span><span> daily operational management, including bidder registration, phone and absentee bidding, cashiering support, and live auction coverage, while ensuring transactions are executed accurately, efficiently, and </span><span>to </span><span>the</span><span> h</span><span>igh</span><span>est</span><span> standard of service.</span></span></p>\n<p><br></p>\n<p><span><span>Acting as a key escalation point for complex client and post-sale issues, the Supervisor partners closely with Specialists, Operations, Credit Control, Legal, and external </span><span>logistics</span><span> providers to resolve issues and </span><span>optimize</span><span> the</span><span> clients’ journey. Th</span><span>is</span><span> role drives service excellence, operational efficiency, and continuous improvement across processes, team performance, and cross-functional coordination in a fast-paced </span><span>auction </span><span>environment.</span></span></p>\n<p><span><span><br></span></span></p>\n<p><span style=\"font-weight: bold\"><span><span>Key Tasks and Responsibilities</span></span></span></p>\n<ul>\n<li><span><span>Manage and lead the performance of the NY Client Services team</span></span></li>\n</ul>\n<ul>\n<li><span><span>Oversee pre-sale and live auction client service functions, including bidder registration, phone bidding coordination, absentee bidding, cashiering support, and auction coverage</span></span></li>\n</ul>\n<ul>\n<li><span><span>Act as the primary escalation point for complex client matters, including shipping disputes, payment issues, release discrepancies, and time-sensitive client resolutions</span></span></li>\n</ul>\n<ul>\n<li><span><span>Oversee post</span><span>-sale client experience for high-value and VIP transactions, ensuring seamless coordination </span><span>among</span><span> Specialists, Operations, </span><span>Credit </span><span>Control</span><span>,</span><span> and external </span><span>logistics</span><span> providers</span></span></li>\n</ul>\n<ul>\n<li><span><span>Partner closely with Operations team to proactively resolve logistical bottlenecks, warehouse constraints, release challenges, and vendor performance issues </span><span>impacting</span><span> the client experience</span></span></li>\n</ul>\n<ul>\n<li><span><span>Monitor and manage third-party vendor relationships, including fine art shippers and </span><span>logistics</span><span> providers, ensuring service quality, responsiveness, accountability, and alignment with Bonhams standards </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Partner with Legal and Compliance teams to ensure KYC, payment verification, and client onboarding processes are completed accurately and </span><span>in accordance with</span><span> company policies</span></span></li>\n</ul>\n<ul>\n<li><span><span>Lead resolution strategies for sensitive client escalations with professionalism, discretion, urgency, and commercial awareness</span></span></li>\n</ul>\n<ul>\n<li><span><span>Anticipate operational risks during high-volume sale periods and implement contingency plans to minimize disruption to clients and internal teams</span></span></li>\n</ul>\n<ul>\n<li><span><span>Ensure </span><span>timely</span><span> and </span><span>accurate</span><span> communication to clients throughout all stages of the</span><span>ir journey</span></span></li>\n</ul>\n<ul>\n<li><span><span>Monitor client service performance metrics and team workflows to </span><span>identify</span><span> trends, improve efficiencies, and uphold service standards</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support oversight of lot release processes</span><span> and</span><span> collections to ensure compliance, security, and exceptional client service standards</span></span></li>\n</ul>\n<ul>\n<li><span><span>Drive accountability to ensure deadlines, SLAs, and client commitments are consistently met</span></span></li>\n</ul>\n<ul>\n<li><span><span>Identify</span><span> recurring operational pain points and partner with leadership to implement scalable process improvements and service enhancements</span></span></li>\n</ul>\n<ul>\n<li><span><span>Support and oversee offsite auctions, marquee sales, and </span><span>special events</span><span> requiring elevated operational coordination and client support</span></span></li>\n</ul>\n<ul>\n<li><span><span>Manage weekly team scheduling, staffing allocation, timecard oversight, and assignment coordination across previews, auctions, phone bidding, sale liaison coverage, front-of-house support to ensure seamless execution and exceptional client service</span></span></li>\n</ul>\n<ul>\n<li><span><span>Oversee hiring, onboarding, training, and ongoing development of Client Services staff, fostering a high-performing, collaborative, and client-focused team environment</span></span></li>\n</ul>\n<ul>\n<li><span><span>Maintain training tools to ensure team and new starters have relevant and latest training content</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Additional Responsibilities</span></span></span></p>\n<ul>\n<li><span><span>Oversee front-of-house operations, ensuring client-facing areas are professional, welcoming, and properly staffed</span></span></li>\n</ul>\n<ul>\n<li><span><span>Ensure visitors, buyers, and sellers are greeted promptly and directed to the </span><span>appropriate departments</span><span> by Client Services team</span></span></li>\n</ul>\n<ul>\n<li><span><span>Maintain awareness of auction, preview, valuation, and event schedules to support team coordination and client communication</span></span></li>\n</ul>\n<ul>\n<li><span><span>Oversee client inquiries across phone, email, and in-person channels, ensuring </span><span>timely</span><span> and professional responses</span></span></li>\n</ul>\n<ul>\n<li><span><span>Maintain </span><span>accurate</span><span> client accounts, payment records, and compliance documentation within internal systems</span></span></li>\n</ul>\n<ul>\n<li><span><span>Ensure proper handling and retention of registration forms, bid forms, auction logs, payment records, and collection documentation</span></span></li>\n</ul>\n<ul>\n<li><span><span>Oversee cashiering functions, including invoicing, payment reconciliation, rebilling, and coordination with Credit Control</span></span></li>\n</ul>\n<ul>\n<li><span><span>Safeguard confidential client and company information </span><span>in accordance with</span><span> company policies and data protection requirements</span></span></li>\n</ul>\n<ul>\n<li><span><span>Support implementation of new processes, systems, technologies, and operational initiatives across the Client Services team</span></span></li>\n</ul>\n<p><br></p>\n<p><span><span>In addition to the tasks and responsibilities listed, you may </span><span>be required</span><span> to perform other duties as assigned by your manager.</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Key Skills and Attributes</span></span></span></p>\n<ul>\n<li><span><span>Proven experience leading client-facing teams within a fast-paced environment</span></span></li>\n</ul>\n<ul>\n<li><span><span>Strong communication</span><span>, problem-solving, and interpersonal skills</span></span></li>\n</ul>\n<ul>\n<li><span><span>Calm, professional, and solutions-oriented under pressure</span></span></li>\n</ul>\n<ul>\n<li><span><span>Ability to build effective relationships across departments and with high-value clients</span></span></li>\n</ul>\n<ul>\n<li><span><span>Adaptable, detail-oriented, and hands-on approach to leadership</span></span></li>\n</ul>\n<ul>\n<li><span><span>Proficiency</span><span> in Microsoft Office and client management systems</span></span></li>\n</ul>\n<ul>\n<li><span><span>Flexibility to support evenings, weekends, previews, offsite auctions, and </span><span>special events</span></span></li>\n</ul>\n<ul>\n<li><span><span>Knowledge of the auction industry, luxury client service, and post-sale operations preferred</span></span></li>\n</ul>\n<ul>\n<li><span><span>Interest in the art market and auction industry preferred; foreign language skills are a plus</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Travel Expectations</span></span></span></p>\n<ul>\n<li><span><span>Some travel </span><span>required</span><span> to other offices in Massachusetts and California</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Frequent travel </span><span>required</span><span> for off-site auctions</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>What We Offer</span></span></span></p>\n<p><span><span>In addition to an active and progressive work environment, Bonhams offers a competitive benefits package to encourage work/life balance, including:</span></span></p>\n<ul>\n<li><span><span>Excellent medical, dental and vision insurance – HMO, EPO, PPO with FSA and HSA </span></span></li>\n</ul>\n<ul>\n<li><span><span>20 days</span><span> paid time off (PTO)</span></span></li>\n</ul>\n<ul>\n<li><span><span>12 paid holidays and holiday break from Christmas to New Years Day</span></span></li>\n</ul>\n<ul>\n<li><span><span>16 weeks</span><span> fully paid parental leave (after one year) and flexible work arrangements</span></span></li>\n</ul>\n<ul>\n<li><span><span>401(k) retirement plan with company contribution (after one year)</span></span></li>\n</ul>\n<ul>\n<li><span><span>Life insurance with AD&amp;D</span></span></li>\n</ul>\n<ul>\n<li><span><span>Short- and long-term disability</span></span></li>\n</ul>\n<ul>\n<li><span><span>Tuition reimbursement</span></span></li>\n</ul>\n<ul>\n<li><span><span>Commuter benefits (transit and parking)</span></span></li>\n</ul>\n<ul>\n<li><span><span>Employee </span><span>assistance</span><span> program (EAP)</span></span></li>\n</ul>\n<ul>\n<li><span><span>Professional development: free online training and expansive content library</span></span></li>\n</ul>\n<ul>\n<li><span><span>Employee resource groups: social club, diversity committee, mentorship program</span></span></li>\n</ul>\n<ul>\n<li><span><span>Sponsored socials: annual staff art exhibition, annual summer and holiday parties, monthly birthday treats, weekly breakfast</span></span></li>\n</ul>\n<p><br></p>\n<p><span><span>Bonhams participates in E-Verify.</span></span></p>\n<p><br></p>\n<p><span><span>Applicants who best match the position needs will be contacted.</span></span></p>\n<p><span><br></span>$65,000 - $80,000 annually, DOE<br></p>\n<p><br></p>",
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