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Customer Service Representative (Part Time) - Plano

009d7dae 06f5 4976 Bb97 C97601e32efe 19000101 000001 · Plano Operations, Plano, TX, US, Plano, TX · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company009d7dae 06f5 4976 Bb97 C97601e32efe 19000101 000001
TitleCustomer Service Representative (Part Time) - Plano
Normalized title-
Department / team-
LocationPlano Operations, TX, United States
Work model-
Employment typePart Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-09-08 / 2026-05-31
Changed / last seen2026-06-05 / 2026-06-05

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PageWhat it containsOpen
Company jobsActive postings from 009d7dae 06f5 4976 Bb97 C97601e32efe 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Plano Operations.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company009d7dae 06f5 4976 Bb97 C97601e32efe 19000101 000001
Source7c83b45f-3218-4c83-91e9-7a005b3f9616
ATS providerADP Workforce Now Recruiting

Description

External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers . Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer. POSITION PURPOSE Responsible for providing excellent customer service and maintaining strong professional relationships in the Bank’s Customer Service Center. Professionally, courteously, and promptly resolves customer questions and/or problems. Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting customers with account inquiries, maintenance, and problem resolution. Has knowledge and experience with deposit and loan products and services. . ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the effective and professional performance of financial service functions. Takes customer calls. Provides excellent customer service. Answers questions and solves problems for customers by listening, collecting data, and securing answers. Assists customers with their Checking, Savings, Time Deposits, IRAs, Loans, Safe Deposit Boxes, Internet Banking, Debit Cards, and Credit Cards. Handles complaints in a professional manner. Presents and explains Bank products and services to customers and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans. Consistently strives to meet the Customer Service Center’s call quality goals. Maintains and projects the Bank's professional reputation, while adhering to the Bank policies. Other duties as assigned. 2. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management. Keeps management informed of problems. Maintains a professional working relationship with all associates in the Customer Service Center. 3. Assumes responsibility for related duties as required or assigned. Assists other departments, as necessary. Keeps work area clean, secure, and well maintained. Maintains the privacy of customer information. PERFORMANCE MEASUREMENTS 1. Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures. 2. Good business relations exist with customers. Customer problems and complaints are promptly and professionally addressed and resolved. 3. Accurate and complete information about Bank products and services is provided to customers. 4. Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Management is informed of activities. 5. Consistently meets established call quality standards. 6. The Bank's professional reputation is conveyed and maintained. QUALIFICATIONS EDUCATION/CERTIFICATION: Associate Degree/Two years of related experience and /or training; or the equivalent combination of education and work-related experience. REQUIRED KNOWLEDGE: Preferred knowledge of the Bank products, services, and policies/procedures. EXPERIENCE REQUIRED: 1 year Customer Service experience. SKILLS/ABILITIES: Excellent communication and public relations skills. Excellent computer skills. Well organized. Ability to work well under pressure. Ability to work overtime as needed or required. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) WORKING CONDITIONS NONE : No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions, and to deal with problems involving a few variables. MATHEMATICS ABILITY: Ability to perform basic math skills including adding, subtracting, multiplying, & divinding two-digit numbers, the four basic arithmetic operations with money, operations with units such as inch, foot, yard, & pounds. LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary. Hours: Monday - Friday 3:00 PM - 7:00 PM. Saturday 9:00 AM - 5:00 PM.

Full job record

Job ID9f709774db3f96f4fb7ac5dfb8c0af6abc2145d6
Org IDd132c25e-9230-488d-87ba-5d0538d1819a
Source ID7c83b45f-3218-4c83-91e9-7a005b3f9616
Board ID7c83b45f-3218-4c83-91e9-7a005b3f9616
Provideradp_workforcenow
Provider Job Key590688
TitleCustomer Service Representative (Part Time) - Plano
Normalized Title—
Statusactive
Activeyes
Location TextPlano Operations, Plano, TX, US, Plano, TX
Department—
Team—
Employment Typepart_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionTX
CityPlano Operations
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=009d7dae-06f5-4976-bb97-c97601e32efe&ccId=19000101_000001&lang=en_US&type=JS&jobId=590688&jwId=9201701243146_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=009d7dae-06f5-4976-bb97-c97601e32efe&ccId=19000101_000001&lang=en_US&type=JS&jobId=590688&jwId=9201701243146_1
First Seen At2026-05-31 18:40:10Z
Last Seen At2026-06-05 02:41:40Z
Last Checked At2026-06-05 02:41:40Z
Last Changed At2026-06-05 02:41:40Z
Inactive At—
Source Posted At2025-09-08 16:33:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=009d7dae-06f5-4976-bb97-c97601e32efe|19000101_000001/date=2026-06-05/2026-06-05T02-40-29-581Z-11ad2fae187bcfaca015274885d4f3f501ae58699eb7177487fedd360b5c3de3.json
Event Fields
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  "last_changed_at": "2026-06-05T02:41:40.543Z",
  "active_status": "active"
}
Parsed Structured
{
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  "location": {
    "raw": "Plano Operations, Plano, TX, US, Plano, TX",
    "city": "Plano Operations",
    "region": "TX",
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    "confidence": 0.95
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  "salary_max": null,
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  "inferred_at": "2026-06-05T02:41:40.509Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
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      "city": "Plano Operations",
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      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
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    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0in; font-size: 15px; font-family: Calibri, sans-serif;\" data-pasted=\"true\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: Arial, sans-serif; color: rgb(38, 35, 33); background: white;\">External Applicants: Please apply through Prosperity Bank&#39;s Career Center at </span></strong><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: Arial, sans-serif; color: blue; background: white;\"><a href=\"https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.prosperitybankusa.com%2FCareers&data=05%7C02%7Csavina.rodriguezmoreno%40prosperitybankusa.com%7C4351c6288a4f46ccbc9e08dcd40d9146%7C00eda10cf32f45b88e91257da01a8f7c%7C0%7C0%7C638618401959042524%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=lCPTgOEYEVnrpk5nNGZONxoI2erp7ikQoPkbbLU2VGE%3D&reserved=0\" target=\"_blank\" style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: var(--link-color); font-weight: 400; text-decoration: none; user-select: auto;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: normal;\">https://www.prosperitybankusa.com/Careers</span></a><u style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">.</u></span></strong><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: Arial, sans-serif; color: rgb(38, 35, 33); background: white;\"> Applying through any other source may prevent Prosperity from receiving your application. </span></strong><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: Arial, sans-serif; color: rgb(38, 35, 33); background: white;\">Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. <strong data-pasted=\"true\"><span style=\"background-color: rgb(247, 218, 100);\"><strong style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700; color: rgb(65, 65, 65); font-family: Aptos, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-pasted=\"true\"><span style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\">Prosperity Bank is an Equal Opportunity Employer.</span></strong></span></strong></span></strong></p><div><div><p style='margin:0in;font-size:13px;font-family:\"Courier New\";text-align:center;border:none;padding:0in;' data-pasted=\"true\"><strong><u><br></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><span style='font-family:\"Arial\",sans-serif;'><strong><u>POSITION PURPOSE</u></strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><strong><span style='font-family:\"Arial\",sans-serif;'> </span></strong><span style='font-family:\"Arial\",sans-serif;'>Responsible for providing excellent customer service and maintaining strong professional relationships in the Bank&rsquo;s Customer Service Center. Professionally, courteously, and promptly resolves customer questions and/or problems. Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting customers with account inquiries, maintenance, and problem resolution. Has knowledge and experience with deposit and loan products and services.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>. &nbsp; &nbsp;</span><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><span style='font-family:\"Arial\",sans-serif;'><strong><u>ESSENTIAL FUNCTIONS AND BASIC DUTIES</u></strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-family:\"Arial\",sans-serif;'>1. Assumes responsibility for the effective and professional performance of financial service functions.</span></strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Takes customer calls.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Provides excellent customer service.</span></li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>Answers questions and solves problems for customers by listening, collecting data, and securing answers.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>Assists customers with their Checking, Savings, Time Deposits, IRAs, Loans, Safe Deposit Boxes, Internet Banking, Debit Cards, and Credit Cards.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>Handles complaints in a professional manner.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>Presents and explains Bank products and services to customers and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>Consistently strives to meet the Customer Service Center&rsquo;s call quality goals.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>Maintains and projects the Bank&#39;s professional reputation, while adhering to the Bank policies.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>Other duties as assigned.&nbsp;</span></li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.5in;text-align:justify;text-indent:-.5in;'><span style='font-family:\"Arial\",sans-serif;'><strong>2.&nbsp;</strong></span><strong><span style='font-family:\"Arial\",sans-serif;'><strong>Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.</strong></span></strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Keeps management informed of problems.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Maintains a professional working relationship with all associates in the Customer Service Center. &nbsp;&nbsp;</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:5.0in;text-align:justify;text-indent:-5.0in;'><span style='font-family:\"Arial\",sans-serif;'><strong>3.</strong></span><strong><span style='font-family:\"Arial\",sans-serif;'> Assumes responsibility for related duties as required or assigned.</span></strong><span style='font-family:\"Arial\",sans-serif;'><strong>&nbsp;</strong></span></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Assists other departments, as necessary.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Keeps work area clean, secure, and well maintained.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Maintains the privacy of customer information.</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Courier New\";border:none;padding:0in;'><span style='font-family:\"Arial\",sans-serif;'><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><span style='font-family:\"Arial\",sans-serif;'><strong><u>PERFORMANCE MEASUREMENTS</u></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;text-align:justify;text-indent:-.5in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>1. Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.5in;text-align:justify;text-indent:-.5in;'><span style='font-family:\"Arial\",sans-serif;'>2. Good business relations exist with customers. &nbsp; Customer problems and complaints are promptly and professionally addressed and resolved.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.5in;text-align:justify;text-indent:-.5in;'><span style='font-family:\"Arial\",sans-serif;'>3. Accurate and complete information about Bank products and services is provided to customers.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;text-align:justify;text-indent:-.5in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>4. Good working relationships and coordination exist with area personnel and with management. &nbsp;Appropriate assistance is provided to area staff as needed. &nbsp;Management is informed of activities.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.5in;text-align:justify;text-indent:-.5in;'><span style='font-family:\"Arial\",sans-serif;'>5. Consistently meets established call quality standards.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.5in;text-align:justify;text-indent:-.5in;'><span style='font-family:\"Arial\",sans-serif;'>6. The Bank&#39;s professional reputation is conveyed and maintained.</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:.5in;text-indent:-.5in;border:none;padding:0in;'><span style='font-family:\"Arial\",sans-serif;'><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><strong><span style='font-family:\"Arial\",sans-serif;'><strong><u>QUALIFICATIONS</u></strong></span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><strong><span style='font-family:\"Arial\",sans-serif;'>EDUCATION/CERTIFICATION: </span></strong><span style='font-family:\"Arial\",sans-serif;'>Associate Degree/Two years of related experience and /or training; or the equivalent combination of education and work-related experience. &nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><strong><span style='font-family:\"Arial\",sans-serif;'>REQUIRED KNOWLEDGE:</span></strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;Preferred knowledge of the Bank products, services, and policies/procedures.</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><strong><span style='font-family:\"Arial\",sans-serif;'>EXPERIENCE REQUIRED:</span></strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;1 year Customer Service experience.</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><strong><span style='font-family:\"Arial\",sans-serif;'>SKILLS/ABILITIES:</span></strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><span style='font-family:\"Arial\",sans-serif;'>Excellent communication and public relations skills.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><span style='font-family:\"Arial\",sans-serif;'>Excellent computer skills.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><span style='font-family:\"Arial\",sans-serif;'>Well organized.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:139.5pt;text-indent:-139.5pt;'><span style='font-family:\"Arial\",sans-serif;'>Ability to work well under pressure.</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:139.5pt;text-indent:-139.5pt;'><span style='font-family:\"Arial\",sans-serif;'>Ability to work overtime as needed or required.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:153.0pt;text-indent:-13.5pt;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp; &nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";border:none;padding:0in;'><strong><span style='font-family:\"Arial\",sans-serif;'><u>PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</u></span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:2.0in;text-indent:-2.0in;'><strong><span style='font-family:\"Arial\",sans-serif;'>FINGER DEXTERITY:</span></strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:2.25in;text-indent:-2.25in;'><strong><span style='font-family:\"Arial\",sans-serif;'>TALKING: </span></strong><span style='font-family:\"Arial\",sans-serif;'>Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:2.25in;text-indent:-2.25in;'><strong><span style='font-family:\"Arial\",sans-serif;'> </span></strong><strong><span style='font-family:\"Arial\",sans-serif;'>AVERAGE HEARING: </span></strong><span style='font-family:\"Arial\",sans-serif;'>Able to hear average or normal conversations and receive ordinary information.</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:2.25in;text-indent:-2.25in;'><strong><span style='font-family:\"Arial\",sans-serif;'>AVERAGE VISUAL ABILITIES: </span></strong><span style='font-family:\"Arial\",sans-serif;'>Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:2.25in;text-indent:-2.25in;'><strong><span style='font-family:\"Arial\",sans-serif;'> </span></strong><strong><span style='font-family:\"Arial\",sans-serif;'>PHYSICAL STRENGTH: </span></strong><span style='font-family:\"Arial\",sans-serif;'>Sedentary work; sitting most of the time. &nbsp;Exerts up to 10 lbs. of force occasionally. &nbsp;(Almost all office jobs.)</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:2.25in;text-indent:-2.25in;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><strong><span style='font-family:\"Arial\",sans-serif;'><u>WORKING CONDITIONS</u></span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><strong><span style='font-family:\"Arial\",sans-serif;'>NONE</span></strong><span style='font-family:\"Arial\",sans-serif;'>: No hazardous or significantly unpleasant conditions (such as in a typical office).</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";border:none;padding:0in;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";border:none;padding:0in;'><strong><span style='font-family:\"Arial\",sans-serif;'><u>MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</u></span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";'><strong><span style='font-family:\"Arial\",sans-serif;'>REASONING ABILITY: </span></strong><span style='font-family:\"Arial\",sans-serif;'>Ability to apply common sense understanding to carry out detailed but uninvolved instructions, and to deal with problems involving a few variables.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:2.25in;text-indent:-2.25in;'><strong><span style='font-family:\"Arial\",sans-serif;'> </span></strong><strong><span style='font-family:\"Arial\",sans-serif;'>MATHEMATICS ABILITY: </span></strong><span style='font-family:\"Arial\",sans-serif;'>Ability to perform basic math skills including adding, subtracting, multiplying, &amp; divinding two-digit numbers, the four basic arithmetic operations with money, operations with units such as inch, foot, yard, &amp; pounds.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:2.25in;text-indent:-2.25in;'><strong><span style='font-family:\"Arial\",sans-serif;'> </span></strong><strong><span style='font-family:\"Arial\",sans-serif;'>LANGUAGE ABILITY: </span></strong><span style='font-family:\"Arial\",sans-serif;'>Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:2.25in;text-indent:-2.25in;'><strong><span style='font-family:\"Arial\",sans-serif;'> </span></strong><span style='font-family:\"Arial\",sans-serif;'>Ability to write complex sentences, using proper punctuation, and using adjectives and&nbsp;</span><span style='font-family:\"Arial\",sans-serif;'>adverbs.</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:2.25in;text-indent:-2.25in;'><span style='font-family:\"Arial\",sans-serif;'>Ability to communicate in complex sentences, using normal word order with present and&nbsp;</span><span style='font-family:\"Arial\",sans-serif;'>past tense and good vocabulary.</span></p></div></div></div>\n<br/>Hours: Monday - Friday 3:00 PM - 7:00 PM. Saturday 9:00 AM - 5:00 PM. ",
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